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Skills

  • Process improvement
  • Microsoft applications proficiency
  • Positive learning process
  • Safety measures
  • Client-focused
  • Team management
  • Sales expertise
  • Pet charting information
  • Internal auditing
  • Budgets

Work Experiences

  • Provided exceptional customer service and drove retention by communicating accurate information about promotions, customer programs, and products.
  • Prioritized helping customers over completing other routine tasks in store.
  • Increased sales by 4% by providing purchase advice and promoting additional products.
  • By informing customers of current promotions and store policies, I was able to answer questions and solve problems.
  • Arrived early to work, checked for low inventory, learned about sales or special offers, and became aware of store issues.
  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
  • Gave customers demonstrations and raised customer awareness, interest, and sales.
  • Checked the quality of the merchandise and set up a proper display area on the floor.
  • Knew how to operate a cash register, including how to process sales discounts and refunds.
  • Kept the program and category areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.

Summaries

  • Within Retail, senior Retail Sales Team Member and outstanding performer in budget management and team leadership.
  • Motivated Retail Sales Team Member with experience managing large-scale projects, including budgeting and administration.
  • Retail Sales Team Member is a multi-talented Retail Sales Team Member who is consistently rewarded for planning and operational improvements.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Knowledgeable in the use of point-of-sale software.
  • Allows for a flexible schedule during peak season hours.
  • Power BI and SAP are two of my strongest skills.
  • Motivated Retail Sales Team Member with merchandising and strategic development experience.
  • Top-producing salesperson and industry expert in Retail.
  • Through exceptional client relations and project management abilities, achieve sales goals and increase customer satisfaction.

Accomplishments

  • Analyzed daily sales reports to identify underperforming products and collaborated on strategies to improve their visibility, improving results by 36%.
  • Collaborated with team of 7 in the development of metric.
  • Created
  • Integrated
  • Won
  • Initiated
  • Marketing: Implemented marketing strategies which resulted in category growth of customer base.
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Aided in the store transition to process, training staff and reducing errors in sales transactions by 48%.
  • Business Development: Initiated two key partnerships which resulted in system revenue growth.

Affiliations

  • Regional Retailers & Distributors Alliance
  • National Association of Retail Buyers
  • Retail Leadership Development Program
  • Association for Supply Chain Management (APICS)
  • Society for Human Resource Management (SHRM) - Retail Focus
  • American Society of Safety Professionals
  • Customer Service Institute of America (CSIA)
  • Jaycees
  • Institute of Management Studies - Retail Certifications
  • Local Business Networking Chapter

Certifications

  • Shopper Insights and Analytics Certificate - framework
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Security+
  • Diploma in Retail Display Design - metric
  • Project Management Professional (PMP)
  • Retail Marketing and Display Specialist (RMDS) - standard
  • Certified Customer-Focused Sales Trainer - process
  • Retail Back-of-House Operations Certified Professional – program
  • ServSafe
  • Customer Service & Sales Certified Specialist (CSSCS) - National Retail Federation

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