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Skills

  • Team management
  • Advance directive facilitation
  • First Aid/CPR
  • Quality of life guidelines
  • Disease management standards
  • Counseling and psychotherapy
  • Supervision
  • Grief counseling
  • Networking with staff
  • Clinical supervision

Work Experiences

  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Authored a new bereavement policy.
  • Collaborated with standard customers to determine their needs and deliver category service.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Conducted family-centered care conferences to align patient, family, and clinical goals, reducing intra-family conflict by 75%.
  • Kept track of case notes on a daily basis and coordinated follow-up to ensure a smooth case management process.
  • Advocated for patient rights in interdisciplinary team meetings, ensuring care aligned with legal and ethical standards in line with hospice best practices.
  • Collaborated with hospice nurses and physicians to ensure optimal pain and symptom management, resulting in a 83% improvement in quality of life metrics.
  • Balanced diverse cultural, emotional, and medical needs.

Summaries

  • Assisted over 4 families in reaching consensus on care plans.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved Top Performer in 2015 for excellence in hospice care.
  • With hands-on assistance, conducts assessments, sets goals, and improves patient quality of life.
  • Accomplished Hospice Social Worker with expertise in supervision and training, streamlining team dynamics to improve care quality. Led process improvements that reduced errors in patient documentation by 65% while boosting administrative efficiency.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Authored a bereavement follow-up policy.
  • Accomplished Hospice Social Worker with proven ability to manage complex family dynamics and provide high-quality counseling during emotionally charged times. Successfully decreased emergency hospitalizations by 45% through proactive patient interventions.
  • Hospice Social Worker with 2 years of successful quality assurance and stakeholder engagement experience.

Accomplishments

  • Assisted over 10 patients in finalizing legal end-of-life documents, improving preparedness and reducing stress by 40%.
  • Trimmed documentation lag time by 29% through optimization of hospice intake workflows using SAP.
  • Implemented a monthly hospice resource webinar series, increasing family knowledge of care options and services by 22%.
  • Facilitated over 12 advance directive sessions, increasing completion rates by 20% by focusing on patient education.
  • Coordinated multidisciplinary care teams to provide holistic support, improving patient and family communication by 70%.
  • Established crisis intervention protocols for hospice social work team, reducing response times for urgent psychosocial needs by 72%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Chaired ethics committee meetings to advocate for patient choices, resulting in a 50% alignment with patient remaining life goals.
  • Customized a life review program, tailoring memory-sharing activities to patient preferences, enhancing emotional closure by 38%.
  • Initiated community liaison partnerships with local home care services, increasing resource availability for patients by 67%.

Affiliations

  • National Association of Social Workers
  • Academy of Certified Social Workers (ACSW)
  • Partnership with process Palliative Care Networks
  • Jaycees
  • Palliative Care Research Cooperative Group (PCRC)
  • Association of Information Technology Professionals
  • Association for Death Education and Counseling (ADEC)
  • American Board of Social Work Examiners - Licensed Clinical Social Worker (LCSW)
  • The Gerontological Society of America (GSA)
  • American Public Health Association (APHA) - Hospice & Palliative Care Section

Certifications

  • Trauma-Focused Cognitive Behavioral Therapy Certification (TF-CBT)
  • Patient Navigation for the Seriously Ill Certification - Ironclad Systems or Academy of Healthcare Management (AHM)
  • Clinical Hypnotherapy Certification for End of Life Care - American Hypnosis Association (AHA)
  • Cisco Certified Network Associate (CCNA)
  • Apple Certified Associate (ACA)
  • Project Management Professional (PMP)
  • Ethics in Palliative Care Certification - National Hospice and Palliative Care Organization (NHPCO)
  • Clinical Social Work Supervision Certification - category or National Association of Social Workers (NASW)
  • HIPAA Compliance Certification in Hospice Care - framework
  • Certified Business Analysis Professional (CBAP)

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