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Skills

  • Counseling and psychotherapy
  • Project organization
  • Interdisciplinary team collaboration
  • Coping strategy education
  • Problem resolution
  • Social history intake procedures
  • Team management
  • Conflict Resolution in Medical Settings
  • Regulatory compliance
  • Policy development

Work Experiences

  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Looked for industry trends on social media and through online sources.
  • Achieved a 65% increase in advance directives completion.
  • Achieved a 83% improvement in quality of life metrics.
  • Collaborated with interdisciplinary teams.
  • Assessed financial and logistical challenges of families.
  • Collaborated with hospice nurses and physicians to ensure optimal pain and symptom management, resulting in a 83% improvement in quality of life metrics.
  • Advocated for patient rights in team meetings.
  • Addressed emotional, social, and family dynamics.
  • Authored a new bereavement policy, improving follow-up care duration and increasing engagement with grieving families by 50%.

Summaries

  • Accomplished Hospice Social Worker with proven ability to manage complex family dynamics and provide high-quality counseling during emotionally charged times. Successfully decreased emergency hospitalizations by 45% through proactive patient interventions.
  • Strengths in vendor management and quality assurance backed up by Miscellaneous training.
  • Achieved a 82% improvement in post-care satisfaction.
  • Brought families together within one year.
  • Authored a bereavement follow-up policy.
  • Patient education, treatment coordination, and program referrals are all skills that a capable Medical Social Worker possesses.
  • Committed to improving care coordination.
  • Compassionate Hospice Social Worker focused on patient comfort and dignity.
  • Advocated for patient needs.
  • Collaborated with medical teams to improve patient comfort by 32%.

Accomplishments

  • Incorporated psychotherapy elements into care frameworks, improving patient engagement with mental health services by 41%.
  • Reduced patient care wait times by 70% through the successful execution of cross-discipline collaboration strategies across the hospice care continuum.
  • Established crisis intervention protocols for hospice social work team, reducing response times for urgent psychosocial needs by 72%.
  • Authored and distributed a hospice care FAQ sheet, improving patient/family understanding of processes by 36%.
  • Developed individualized intervention plans for hospice patients, leading to a 49% increase in patient satisfaction scores.
  • Refined hospice bereavement policies to include post-loss follow-up protocols, increasing grieving family outreach by 75%.
  • Developed art therapy workshops for long-term patients, enhancing emotional expression and reducing anxiety levels by 58%.
  • Facilitated over 12 advance directive sessions, increasing completion rates by 20% by focusing on patient education.
  • Developed continuity of care plans post-discharge for hospice patients, reducing rates of readmission by 23%.
  • Led family and patient psychosocial assessments, resulting in tailored care plans that improved patient emotional stability by 77%.

Affiliations

  • Project Management Institute
  • International Association of Administrative Professionals
  • Toastmasters
  • Palliative Care Research Cooperative Group (PCRC)
  • Association for Supply Chain Management (APICS)
  • Collaborative for End of Life Care (CEOLC)
  • American Society of Safety Professionals
  • Society of Human Resource Management
  • Completed advanced training in grief counseling at Lakeside Partners
  • Lions Club

Certifications

  • Certified Crisis Intervention Counselor (CCIC) - American Institute of Health Care Professionals
  • Clinical Social Work Supervision Certification - category or National Association of Social Workers (NASW)
  • Mindfulness-Based Stress Reduction (MBSR) Practitioner Certification - University of Massachusetts Medical School or Cedar Works
  • Salesforce
  • Health Care Social Worker Certification - National Association of Social Workers (NASW)
  • CompTIA Network+
  • Certified Business Analysis Professional (CBAP)
  • Palliative Care Generalist Certificate - National Hospice and Palliative Care Organization (NHPCO)
  • Certified Clinical Trauma Professional (CCTP) – International Association of Trauma Professionals (IATP)
  • Bereavement Specialist Certification - Center for Loss & Life Transition

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