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Skills

  • Medication Safety Protocols
  • Emergency triage optimization
  • Regulatory compliance
  • Budgets
  • Wound care expertise
  • Quality improvement initiatives
  • Project organization
  • Complex patient grievance management
  • Team management
  • Bilingual communication in clinical settings (German)

Work Experiences

  • Conducted a comprehensive audit of coding practices, resulting in a 75% increase in revenue capture and a decrease in insurance claim denials.
  • Cut training time by 43%.
  • Contributed to a safer environment for patients and staff.
  • Addressed mental health and well-being of staff.
  • Addressed clinical errors.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Decreased average door-to-needle time for stroke patients by 80%.
  • Solved system issues, improved operations, and provided excellent customer service.
  • Collaborated with radiology and cardiology departments to expedite diagnostic procedures and reduce the length of stay for chest pain patients by 47%.

Summaries

  • ED Registrar with 8 years of successful team leadership and performance reporting experience.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Costs were consistently reduced while profits were increased.
  • Patient advocacy and education are skills she possesses, as is her commitment to efficiency.
  • Achieved $14 savings annually.
  • With a talent for collaboration and an eye for detail, she excels at scheduling and medical billing.
  • Exceptional at coordinating busy offices and remaining professional in high-pressure situations.
  • Patient Service Representative with extensive knowledge of process.
  • Medical administrative professional with 11+ years of experience in patient care.
  • Committed to continuous improvement.

Accomplishments

  • Utilized advanced life support (ALS) techniques to support critical care cases, ensuring compliance with procedure protocols.
  • Authored and delivered a series of emergency response trainings for clinical staff, earning Six Sigma and raising department-wide performance metrics by 53%.
  • Introduced a cross-functional team initiative that achieved a 36% reduction in ED wait times during peak hours.
  • Managed the daily operations of an 11-bed ED, maintaining an average of 53% patient occupancy while ensuring timely patient discharge.
  • Collaborated with the pharmacy department to build a streamlined medication inventory system, cutting dispatch time by 44% minutes.
  • Resolved product issue through consumer testing.
  • Developed an emergency preparedness protocol for chemical spills, ensuring the department was 12% compliant with OSHA guidelines.
  • Led an emergency preparedness drill, refining the department's response plan and reducing drill completion time by 3 minutes.
  • Collaborated with nursing and administrative teams to ensure accurate medical coding, resulting in a 57% revenue increase due to improved claims processing.
  • Partnered with radiology and cardiology departments to standardize processes, decreasing diagnostic turnaround time for critical cases by 75%.

Affiliations

  • Jaycees
  • International Association of Administrative Professionals
  • Lions Club
  • American Heart Association (AHA) BLS/ALS Instructor
  • Trauma Center Association of America (TCAA)
  • Society for Academic Emergency Medicine (SAEM)
  • American Society of Safety Professionals
  • Global Emergency Medicine Academy (GEMA)
  • American Registry for Diagnostic Medical Sonography (ARDMS) Certification
  • Toastmasters

Certifications

  • Registered Health Information Technician (RHIT)
  • Basic Life Support (BLS) - American Heart Association
  • CompTIA Security+
  • Certified Inpatient Coder (CIC) – Northwind
  • Certified Professional in Healthcare Information and Management Systems (CPHIMS)
  • Lean Six Sigma Green Belt – Healthcare – 2021
  • Pediatric Advanced Life Support (PALS) - Brightline
  • SHRM Certified Professional (SHRM-CP)
  • Emergency Medical Technician - Basic (EMT-B) - Georgia
  • National Healthcareer Association (NHA) Electronic Health Records Specialist Certification (CEHRS)

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