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Novel
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Skills

  • Dining room cleanliness
  • Task prioritization
  • Business operations
  • Staff development
  • Conflict resolution
  • Budgets
  • Public speaking
  • Ordering procedures
  • Customer service excellence
  • Employee Onboarding

Work Experiences

  • Achieved results over a 6 months.
  • Gave out product samples, answered questions, and assisted customers in finding what they needed.
  • Achieved results within the past year.
  • Placed advertising signs and displays on shelves, counters, and tables.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved results within standard.
  • Achieved a 28% improvement in overall team workflow.
  • Oversaw customer deliveries and assisted with order fulfillment to ensure customer satisfaction.
  • Achieved a perfect safety and hygiene score in 2019.
  • Saved $9 by putting in place cost-cutting measures that addressed long-standing issues.

Summaries

  • Design and development of successful process embedded software applications in the past.
  • Clear understanding of cross-functional collaboration and performance reporting as well as workflow optimization training.
  • Costs were consistently reduced while profits were increased.
  • Retail professional with exceptional sales skills, a service-oriented personality, and an analytical approach to resolving customer issues.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Professional with 17 years of progressive experience in the field who is highly organized and detail-oriented.
  • Product merchandising, payment processing, and cleaning knowledge.
  • Knowledgable in a variety of design and testing methodologies.
  • To foster customer satisfaction, highly skilled in providing excellent guest service and catering to seating preferences and special requests.

Accomplishments

  • Created a simplified training guide for handling customer orders, which was adopted chain-wide and reduced new hire training times by 41%.
  • Developed a new stocked items rotation system, preventing product expiry and improving freshness tracking.
  • Assisted management with end-of-day reporting and closure processes, consistently completing tasks with zero discrepancies.
  • Operated the POS terminal efficiently to process large volumes of sales, ensuring cash register accuracy with over 18% success rate.
  • Volunteered to work flexible shifts, covering holiday and weekend hours, ensuring uninterrupted service during busy periods.
  • Efficiently handled high volumes of customer orders during peak hours, helping reduce wait times by 77%.
  • Collaborated with management to conceptualize a reward system for frequent customers, resulting in a 48% increase in repeat visits.
  • Successfully handled daily receipt reconciliation for up to 6 transactions, ensuring accurate reporting to management.
  • Maintained accurate records of orders and inventory edits in an automated system, reducing manual errors by 41%.
  • Enhanced the display of products at the counter, increasing visual appeal and impulse purchase revenue by 85%.

Affiliations

  • American Customer Satisfaction Index (ACSI) Participation
  • Professional Retail Alliance (PRA)
  • Lions Club
  • Association of Information Technology Professionals
  • Certified Food Handler Program Lean
  • International Association of Administrative Professionals
  • Certification in Event Planning 2020
  • National Restaurant Association (NRA) Member
  • Association for Frontline Customer Operations (AFCO)
  • Society of Women Engineers

Certifications

  • Certified Safe Food Service Manager by ServSafe
  • Certified Professional Food Manager (CPFM) by National Registry of Food Safety Professionals
  • Customer Relationship Building Certificate from Vantage
  • Certified Business Analysis Professional (CBAP)
  • Retail Food Safety Manager Certification from method
  • ServSafe Food Handler Certification
  • Certified Loyalty Program Manager (CLPM) by Loyalty Academy
  • Certified Customer Interaction Professional (CCIP) by Customer Focus
  • Safe Alcohol Service Certification from Arizona
  • Customer Service Excellence Certification from Lakeside Partners

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