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Skills

  • Problem resolution
  • CCTV
  • Team management
  • Effective communication skills
  • Process improvement
  • Insurance billing
  • Inventory management
  • Administrative support
  • Goal setting
  • Cross-functional collaboration

Work Experiences

  • Devised and implemented effective sales strategies that resulted in the team's monthly sales goals for Jira being exceeded.
  • Set departmental performance goals, set sales team timeline targets, and trained new employees.
  • Was in charge of 18 employees through training, mentoring, launched, and coordinated.
  • Coordinated and improved delivery of $11 of Microsoft Excel in 6 months through implemented.
  • Achieved Top Performer for maximizing customer satisfaction.
  • Evaluated each employee's individual strengths and provided mentoring to help them improve their weak skills.
  • Developed effective 16 month business plans to help strategic decision-makers focus on achieving long-term goals.
  • Implemented comprehensive onboarding and training programs, exceeding sales targets and employee retention goals set by the team.
  • Assisted with HR operations such as strategic workforce planning, performance management, staffing, and benefit administration.
  • Improved resource allocation while keeping expenses under tight control.

Summaries

  • Expert in framework with a strong aptitude for improved and implemented.
  • Multilingual and fluent in Portuguese and French, with a strong grasp of cultural differences.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Dedicated leader with 16 years of business planning and oversight experience.
  • Project management in initiative settings and team leadership in budget management settings.
  • In a highly competitive environment, successful at motivating, training, and developing team members to drive profitability.
  • Looking for an exciting organization with which to build a successful career.
  • Wholesale Operations Manager with cross-functional collaboration and performance reporting abilities.
  • Wholesale Operations Manager is a focused and diligent Wholesale Operations Manager with over 5 years of experience in maintaining smooth business operations.
  • Proven track record of developing and implementing targeted business operations plans, as well as overseeing initiative aspects that result in standard.

Accomplishments

  • Managed procedure rollout that integrated real-time inventory tracking with suppliers, reducing stock-out incidents by 30% while increasing fill rate.
  • Introduced ERP system improvements for order management, which reduced order processing time by 78% and increased overall accuracy by 85%.
  • Developed and deployed risk mitigation processes for supply chain disruptions, resulting in a 60% reduction of order delays during peak season.
  • Led efforts to rationalize the SKU portfolio, eliminating redundant items and reducing holding costs by $3 over 7 quarters.
  • Coordinated and led a logistics optimization task force, achieving a 37% cost reduction in transportation expenses while preserving on-time delivery rates.
  • Trained and mentored a team of 15 employees within procurement and logistics, enhancing performance metrics and reducing training time by 52%.
  • Implemented standard operating procedures for order fulfillment, decreasing lead time variance by 84% and improving service levels across Columbus.
  • Streamlined supplier onboarding and relationship management, reducing average onboarding time by 11 days and increasing active supplier participation by 47%.
  • Designed and executed a vendor contract renegotiation strategy, cutting procurement costs by $3 over 6 years while maintaining KPIs for quality control.
  • Improved customer relationship management by creating strategic client engagement tactics, resulting in a 25% rise in repeat wholesale orders.

Affiliations

  • Certified in Demand Planning through the Sales & Operations Planning (S&OP) Institute
  • Certified in Advanced Excel for Supply Chain Forecasting at Meridian
  • Active membership with the Supply Chain Professionals of Denver
  • Member of the National Logistics and Distribution Conference (NLDC)
  • Active in the Distribution Management Association (DMA)
  • Completed the Wholesale Distribution Leadership Program at initiative in 2015
  • Completed Logistics Distribution Professional Development Program at framework
  • Associated with the National Association of Wholesaler-Distributors (NAW) since 2016
  • Member of the Global Cold Chain Alliance (GCCA)
  • Involved with the Wholesale Operations Best Practices Alliance (WOBPA)

Certifications

  • Certified Warehouse Logistics Professional (CWLP) – Meridian
  • American Academy of Financial Management (AAFM)
  • Salesforce
  • Certified Purchasing Professional (CPP) – American Purchasing Society
  • Strategic Sourcing Professional (SSP) – Harbor & Co.
  • Certification in Supply Chain & Operations Management Best Practices – Meridian
  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Professional in Supply Management (CPSM) – Institute for Supply Management
  • Master of Professional Studies in Supply Chain Management – program

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