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Skills

  • Accurate payment posting
  • Collections process optimization
  • Business operations
  • Debt settlement negotiation
  • Process improvement
  • Financial forecasting
  • Team management
  • Client communication and advising
  • Aging reports analysis
  • Portfolio Management

Work Experiences

  • Assessed loan terms for clients.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Saved $2 by putting in place cost-cutting measures that addressed long-standing issues.
  • Collaborated with initiative customers to determine their needs and deliver process service.
  • Answered 6 calls per several months to help customers with their questions and concerns.
  • Accelerated client adherence to payment timelines.
  • Analyzed trends in non-payment and default accounts, leading to a revamp of collection strategies and a 77% increase in recoveries.
  • Awarded metric for exemplary performance in debt recovery, surpassing annual targets by 33%.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved a 74% reduction in overdue receivables.

Summaries

  • Achieved results over 18 months.
  • Adept at mentoring junior staff in debt resolution.
  • Achieved a 64% reduction in unpaid debt.
  • Adept at training junior staff in debt resolution.
  • Exceptional at making high-volume outbound calls to collect payments on past-due accounts.
  • Clear understanding of client relations and team leadership as well as data analysis training.
  • Achieved a 72% reduction across 7 client accounts.
  • Achieved a 76% improvement in collection timelines.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Advised clients on debt restructuring.

Accomplishments

  • Articulated and justified debt recovery improvement plans to senior leadership, securing budget approval for expanding the collections team by 12.
  • Led the restructuring of internal procedures for client communications, resulting in a 46% decrease in repeat overdue balances from the same clients.
  • Identified and addressed operational bottlenecks in account receivable processes, reducing invoice lag time by 63%.
  • Fostered long-term client relationships by recommending deferred payment plans for key accounts, leading to a 79% recovery rate within six months.
  • Collaborated with legal team to ensure collections processes aligned with regulatory requirements, reducing litigation risk by 46%.
  • Analyzed client financial statements to determine debt repayment capacity, increasing settlement rates by 53% in 18 months.
  • Collaborated with team of 5 in the development of standard.
  • Developed and implemented an account prioritization matrix, improving recovery efforts for high-value accounts, with a 73% success rate in three years.
  • Optimized call scripts for debt recovery team, which increased client response rates by 83% and decreased escalated disputes by 60% %.
  • Executed a financial forecasting model that predicted collection rates with 18% accuracy, allowing for better resource allocation.

Affiliations

  • Certified Credit Professional (CCP) Certification
  • American Marketing Association
  • Financial Planning Association (FPA)
  • Certified Fraud Examiners (CFE)
  • Rotary International
  • Association for Financial Professionals (AFP)
  • Credit Services Association (CSA)
  • Credit Management Institute (CMI)
  • Society of Women Engineers
  • Lions Club

Certifications

  • ServSafe
  • Credit Management Certification from Cedar Works
  • International Certificate in Banking Risk and Regulation (ICBRR) from GARP
  • Certified Financial Consultant (CFC) from The Institute of Financial Consultants
  • Certified Specialist in Predictive Analytics by Harbor & Co.
  • Microsoft Certified Systems Engineer (MCSE)
  • Financial Data Analysis Certification from Meridian
  • Certified Financial Services Auditor (CFSA)
  • Debt Resolution Program Manager Certification from ACA International
  • Mortgage Collections Certification from the Mortgage Bankers Association (MBA)

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