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Skills

  • Automation knowledge
  • Bug Tracking Software (HubSpot)
  • Mobile app testing for iOS and Android
  • KPI-driven test success measurement
  • MS Office
  • Business operations
  • Organization
  • Behavior-driven development (BDD) experience
  • Team building
  • Supervision

Work Experiences

  • Authored a 5-page QA manual detailing best practices for program testing, utilized by initiative across multiple global locations.
  • Collaborated with cross-functional teams to streamline quality assurance processes, reducing bug-reporting time by 81%.
  • Achieved a 17% reduction in deployment failures.
  • Coordinated alpha/beta testing efforts.
  • Conducted root cause analysis.
  • Achieved an Excellence Award for excellence in QA automation.
  • Evaluated software bugs and documented my findings, as well as resolution techniques, for distribution to Quality Assurance Test Analysts.
  • Collaborated with cross-functional teams.
  • Authored integration test cases for Tableau.
  • Achieved Innovation Award for exceptional quality.

Summaries

  • Achieved a 67% decrease in bug response times.
  • Accomplished Quality Assurance Test Analyst.
  • Collaborated effectively with development teams.
  • Jira expert and SAP user.
  • Within Computers Software, senior Quality Assurance Test Analyst and outstanding performer in performance reporting and team leadership.
  • Adept at working in Scrum environments.
  • Quality expert with a track record of identifying common and complex software issues by reviewing features and assessing functionality.
  • Strong manual and automation testing experience.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved product improvements.

Accomplishments

  • Collaborated with product teams to implement feature flagging for A/B testing, minimizing risk in production releases and improving feature performance tracking.
  • Led the migration of test cases from manual testing to process, cutting execution time by 22% and increasing test accuracy.
  • Assisted in developing a knowledge base for reusable test automation code, significantly increasing testing efficiency and reducing duplication of efforts.
  • Improved regression suite performance by optimizing test cases, decreasing execution time by 10 hours per test cycle.
  • Partnered with business analysts to align test strategies with evolving business objectives, resulting in procedure.
  • Redesigned and implemented a QA documentation process that improved onboarding efficiency for new testers, reducing training time by 4%.
  • Collaborated with team of 18 in the development of metric.
  • Performed root cause analysis of critical defects, identifying and addressing systemic issues in the development process, leading to a 51% increase in post-release quality.
  • Reduced defect leakage into production by 53% through rigorous regression testing and efficient bug tracking using procedure.
  • Established a seamless defect management workflow using process, fostering better QA and developer collaboration.

Affiliations

  • Participation in Selenium Conference for process
  • Association of Change Management Professionals (ACMP) – 2017
  • DevOpsDays Conference Attendee/Presenter Phoenix
  • Member of the DevOps Institute
  • Member of the Quality Assurance Institute process
  • Project Management Institute
  • Database Testing Special Interest Group standard
  • Participant of Testers Island Discs podcast discussions on QA strategies
  • Member of QA Guild Steering Committee at Northwind
  • International Association of Administrative Professionals

Certifications

  • Certified Public Accountant
  • Certified Kubernetes Administrator (CKA)
  • Postman Certified API Tester
  • Certified Business Analysis Professional (CBAP)
  • Professional Scrum Product Owner (PSPO) - 2019
  • Advanced Test Automation Specialist - Adobe Creative Suite
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Six Sigma Green Belt Certification
  • Apple Certified Associate (ACA)
  • Certified ScrumMaster (CSM) - Beacon Labs

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