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Skills

  • Chemical safety and environmental compliance
  • Budgets
  • Supervision
  • Mentoring and staff development
  • Inventory management
  • Team management
  • Operational improvement
  • Business operations
  • Customer service
  • Eco-friendly product integration

Work Experiences

  • Achieved a 18% reduction in customer complaints.
  • Collaborated with the marketing team to promote new detailing services, which led to a 80% growth in revenue.
  • Reduced accidents by 5%, saving $14 per year by identifying root causes and taking corrective action.
  • Solved process issues, improved operations, and provided excellent customer service.
  • Achieved recycling goals ahead of schedule.
  • Achieved a 66% reduction in rework by introducing stricter quality checks for detailing procedures.
  • Achieved a 57% drop in complaints.
  • Achieved 16% promotion rate within the team.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Answered 7 calls per one year to help customers with their questions and concerns.

Summaries

  • Achieved a consistent 75% customer satisfaction rating.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • To ensure smooth business operations, successful in meticulously managing logistics, planning employee schedules, and communicating with other departments.
  • Achieved a 82% improvement in job turnaround times.
  • Detailing Manager with 16 years of successful stakeholder engagement and quality assurance experience.
  • Awarded Outstanding Service Award.
  • Strengths in cross-functional collaboration and process improvement backed up by Miscellaneous training.
  • Working with framework inventory and keeping documentation up to date for optimal recordkeeping is something I'm familiar with.
  • Award-winning manager recognized with the President's Club.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Re-negotiated supplier contracts for detailing supplies, leading to cost reductions of 73% while still meeting quality standards.
  • Managed inventory levels for detailing products, maintaining stock availability at an optimal level with 71% fewer shortages.
  • Developed a comprehensive training program that achieved a 72% reduction in training time for entry-level detailers.
  • Successfully reduced work time on complex detailing projects by 12 hours by introducing new tools and techniques.
  • Increased detailing revenue by 18% year-over-year by identifying new customer needs and providing targeted services.
  • Instrumental in lowering product damage rates by 16% through introducing new protective processes during detailing.
  • Automated parts of the detailing process using Microsoft Excel, reducing overall labor requirements by 35% hours per week.
  • Optimized inventory management for detailing products, lowering supply costs by 22% while maintaining quality.
  • Collaborated with team of 15 in the development of process.
  • Collaborated with the marketing team to showcase detailing successes, leading to a 20% boost in department visibility and brand recognition.

Affiliations

  • Detailing Product Innovation Member – Associated Detailing Network 2023
  • Business Certifications in Detailing Efficiency by category
  • National Glass Association (NGA) - Auto Glass and Detailing Division
  • Leadership Certification in Automotive Detailing from framework
  • Seminars on Operational Cost Reduction in Detailing by Meridian
  • Automotive Reconditioning Training Institute - Advanced Detailing Techniques Certification
  • Association of Vehicle Maintenance in High-Volume Environments (AVMHE)
  • American Marketing Association
  • Society of Human Resource Management
  • Association for Supply Chain Management (APICS)

Certifications

  • Paint Protection Film (PPF) Certification – 3M
  • Microsoft Certified Systems Engineer (MCSE)
  • Automotive Refinishing Technician Certification – National Institute for Automotive Service Excellence (ASE)
  • Detailing Success Certification – Mobile Tech Expo
  • ISO 9001:2015 Lead Auditor - Quality Management Certification
  • CompTIA Network+
  • Process Improvement Leadership Certificate – Lakeside Partners
  • Certified Detail Mentor – International Detailing Association (IDA)
  • Green Belt in Lean Six Sigma - Vantage
  • Customer Service Excellence - Certificate (Harbor & Co.)

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