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Skills

  • Fleet detailing coordination
  • Supply Chain Management
  • Performance review and feedback
  • Inventory management
  • Order picking and processing
  • Driving and transportation
  • Production planning
  • Category equipment
  • Warehouse management systems
  • Operational cost reduction

Work Experiences

  • Oversaw the delivery of process project by framework team, which resulted in process.
  • Conducted in-depth quality control inspections for SAP.
  • Collaborated with cross-functional teams to streamline process changes, shortening service time by 9 minutes per vehicle.
  • Trained new employees on job responsibilities, company policies, and safety procedures for quick onboarding.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved a 18% reduction in customer complaints.
  • Looked for industry trends on social media and through online sources.
  • Collaborated with the marketing team.
  • Assisted in the recruitment of 10 new hires.
  • Achieved a 52% quicker job turnaround.

Summaries

  • Inventory audits and product staging are two areas where I excel.
  • Exceptional at keeping track of current inventory levels and replenishing them based on consumer demand and sales forecasting.
  • Within Miscellaneous, senior Detailing Manager and outstanding performer in budget management and project management.
  • Strengths in cross-functional collaboration and process improvement backed up by Miscellaneous training.
  • Adept at budget management and cost reduction, successfully cutting overall operational costs by 38% without compromising service quality or employee morale.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Achieved a 51% success rate.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Accomplished Detailing Manager.
  • Achieved a 38% reduction in rework.

Accomplishments

  • Collaborated with local suppliers, cutting material costs by 71% while ensuring timely restocking of critical detailing supplies.
  • Developed a comprehensive training program that achieved a 72% reduction in training time for entry-level detailers.
  • Collaborated with the marketing team to showcase detailing successes, leading to a 20% boost in department visibility and brand recognition.
  • Implemented a detailed vehicle inspection checklist that decreased the number of post-service customer complaints by 49% in 2020.
  • Led a 3-member detailing team in delivering exceptional finishes that increased post-sale vehicle value by 27%.
  • Resolved product issue through consumer testing.
  • Automated parts of the detailing process using Microsoft Excel, reducing overall labor requirements by 35% hours per week.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Successfully reduced work time on complex detailing projects by 12 hours by introducing new tools and techniques.
  • Trained and mentored 2 junior technicians in advanced detailing techniques, resulting in 48% faster onboarding times for new hires.

Affiliations

  • Professional Detailing and Valeting Association (PDVA)
  • National Institute for Automotive Service Excellence (ASE) - Detailing Section
  • Certified Detailer Program through Tableau Association
  • American Automotive Ethics Certification (AAEC)
  • Detailing Product Innovation Member – Associated Detailing Network 2023
  • First Aid/CPR Certification by method for Detailing Teams
  • Business Certifications in Detailing Efficiency by category
  • American Society of Safety Professionals
  • Society of Human Resource Management
  • Society of Automotive Engineers (SAE) - Detailing Safety Guidelines Committee

Certifications

  • Certified Automotive Detailer (CAD) – International Detailing Association (IDA)
  • Certified Business Analysis Professional (CBAP)
  • Automotive Service Excellence (ASE) Certification for Detailing – National Institute for Automotive Service Excellence
  • Certified Detail Mentor – International Detailing Association (IDA)
  • SHRM Certified Professional (SHRM-CP)
  • ServSafe
  • CompTIA A+ Technician
  • Customer Relations Management (CRM) Certification – HubSpot Academy
  • First Aid/CPR Certified
  • Project Management Professional (PMP)

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