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Skills

  • Customer service excellence
  • Policy development
  • Filing system innovation
  • Process optimization
  • Team building
  • Multitasking
  • Data entry
  • First Aid/CPR
  • Communications
  • Mail handling

Work Experiences

  • Evaluated framework and program data in order to provide customers with appropriate answers to category questions.
  • Analyzed previous year’s licensing workflows.
  • Assisted in obtaining necessary licenses.
  • Communicated cross-departmentally.
  • Created step-by-step guides for Salesforce.
  • Kept track of how much method supplies were being used and contacted vendors to place new orders.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Created monthly reports for senior management.
  • Coordinated with the finance department.
  • Created and distributed monthly reports to senior management, outlining application statistics and compliance risks.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Strong written and verbal communication skills, as well as proficiency in recordkeeping and standard writing, are all assets.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Meet and exceed business objectives while catering to a wide range of customer needs.
  • Meticulous Licensing Clerk capable of creating exceptional communications, presentations, and spreadsheets that meet a variety of administrative needs using Power BI.
  • Within Miscellaneous, senior Licensing Clerk and outstanding performer in quality assurance and vendor management.
  • Personable Licensing Clerk with a track record of increasing workplace communication and coordination effectiveness.
  • Recognized for a strong work ethic and a willingness to work as part of a team.
  • Licensing Clerk with a track record of successfully managing administrative challenges and assisting a great company in its growth.

Accomplishments

  • Processed 14 license verifications within a three years, ensuring compliance with federal audit standards.
  • Collaborated with 12 state and federal agencies to ensure applications met all required licensing standards and regulations.
  • Ensured 100% compliance with changing federal and state licensing laws, contributing to zero fines or penalties for Vantage over 6 months.
  • Collaborated with team of 13 in the development of system.
  • Monitored license expiration dates for category, ensuring 58% timely renewals and preventing service disruptions.
  • Successfully trained and mentored 17 new staff members to improve licensing procedure knowledge and reduce errors by 60%.
  • Led a project to introduce a fully online licensing system, reducing on-site application visits by 43%.
  • Collaborated with legal teams to ensure full compliance with Washington regulations, reducing the risk of licensing disputes by 78%.
  • Developed a policy protocol that helped mitigate non-compliance risks, ensuring adherence to Miscellaneous licensing laws.
  • Processed 3 international licenses, maintaining high accuracy and reducing language-based application errors by 47%.

Affiliations

  • Lions Club
  • Society of Women Engineers
  • American Legal and Regulatory Affairs Association (ALRA)
  • Association of Records Managers and Administrators (ARMA International)
  • Institute for Public Procurement (NIGP)
  • Project Management Institute
  • National Consumer Law Center (NCLC)
  • Association of Business Process Professionals International (ABPMP)
  • American Management Association (AMA)
  • Regulatory Affairs Professionals Society (RAPS)

Certifications

  • Lean Six Sigma Green Belt Certification
  • Project Management Professional (PMP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Document Management Specialist (CDMS) from Ironclad Systems
  • CompTIA Security+
  • Contract and Vendor Management Professional Certification
  • Certified Professional in Business Process Management (CPBPM)
  • Project Management Professional (PMP) from Brightline
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Government Auditing Professional (CGAP)

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