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Skills

  • Communications
  • Project organization
  • Organization
  • Budgets
  • Process improvement
  • Compliance violation reduction
  • Business operations
  • Shipping and receiving
  • Order processing efficiency
  • Issue resolution

Work Experiences

  • Reviewed and improved existing business practices in order to increase efficiencies and lower costs while maintaining high levels of customer service.
  • Was in charge of a $2 annual freight budget.
  • Negotiated annual contracts with 9 different freight companies, resulting in cost savings of 15%.
  • Achieved greater visibility over metric shipments.
  • Achieved a 24% improvement in delivery responsiveness.
  • Addressed customer concerns effectively.
  • Acted as the primary point of contact for high-value clients.
  • Built and maintained strong relationships with carriers and vendors to ensure smooth operations during peak seasons, consistently handling up to 7 shipments daily.
  • Achieved a 42% decrease in lost or delayed parcels.
  • Achieved compliance during 2021.

Summaries

  • Consistently delivers top-tier customer service by resolving outbound shipment issues, maintaining a 34% customer satisfaction rate through timely follow-up and issue resolution.
  • Achieved substantial improvements in operational efficiency.
  • Outbound Coordinator who is well-versed in dealing with difficult customer issues and promoting positive outcomes.
  • Determined Logistics Manager with a knack for negotiating and putting cost-cutting measures in place while maintaining quality.
  • Dynamic skills in import and export laws, as well as strategic initiatives, are offered by this talented individual.
  • Clear understanding of stakeholder engagement and project management as well as stakeholder engagement training.
  • Professional with extensive experience in transportation flow management.
  • Achieved a 84% improvement in shipping accuracy.
  • Exceptional at coordinating paperwork and processing payments.
  • Consistently delivers top-tier customer service.

Accomplishments

  • Utilized warehouse management software to track outbound inventory, reducing stock errors by 34% and ensuring continuous supply chain fluidity.
  • Resolved critical outbound issues by coordinating with suppliers and internal teams, avoiding customer delays and maintaining 100% on-time delivery rate.
  • Played a key role in achieving successful audits of outbound logistics processes, resulting in zero compliance issues for 18 consecutive quarters.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Facilitated the transition to automated outbound solutions, decreasing manual order processing time by 58% and boosting accuracy.
  • Standardized key performance indicators (KPIs) in outbound workflows, resulting in 67% increase in on-time shipping compliance.
  • Collaborated with team of 16 in the development of standard.
  • Devised a proactive maintenance schedule for outbound equipment, reducing unexpected breakdowns by 76%, ensuring seamless operations.
  • Collaborated with various departments to streamline outbound logistics, successfully shortening delivery lead times by 84% and enhancing customer satisfaction.
  • Secured long-term contracts with third-party logistics providers, reducing shipping costs by 38% while maintaining service quality.

Affiliations

  • Transported Asset Protection Association (TAPA)
  • Association for Computing Machinery
  • Rotary International
  • Supply Chain Automation and Robotics Association (SCARA)
  • Warehousing Education and Research Council (WERC)
  • Toastmasters
  • International Compliance Professionals Association (ICPA)
  • International Association of Transportation Regulators (IATR)
  • Institute for Supply Management (ISM)
  • Transportation Intermediaries Association (TIA)

Certifications

  • APICS Certified Supply Chain Professional (CSCP) 2017
  • CPR/AED Certification for Workplace Safety - Ironclad Systems
  • Cisco Certified Network Associate (CCNA)
  • Certified Freight Broker/Agent - framework
  • Certified Transportation and Logistics (CTL) - American Society of Transportation and Logistics
  • Certified Professional in Supply Management (CPSM) - Summit Group
  • Certified Professional Logistician (CPL) Ironclad Systems
  • Global Logistics Specialist (GLS) Certification - system
  • Certified Professional in Distribution and Warehousing (CPDW) - Ironclad Systems
  • ServSafe

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