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Skills

  • Operational efficiency improvement
  • Corporate Goal Alignment
  • Customer Relationship Management (CRM)
  • Change management in retail settings
  • Cost reduction strategies
  • Employee Mentorship & Coaching
  • Budgeting for Multi-Department Operations
  • Method equipment
  • Process and procedure development
  • Process improvement

Work Experiences

  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
  • Exceeded sales targets and met business objectives by motivating employees and promoting targeted products.
  • Achieved a 81% improvement in feedback scores.
  • Achieved an average customer satisfaction rating of 47% by implementing focused retail training and customer care policies.
  • Successfully introduced new product lines that resulted in a 17% increase in annual profits.
  • Taught newly hired Hardliners Managers how to upsell using team leadership and process improvement, boosting job expertise within three years.
  • Achieved results in three years.
  • Marked down clearance items and moved merchandise to its proper location in the store.
  • Achieved a 21% increase in overall sales.
  • Achieved 79% sales growth.

Summaries

  • Accomplished Hardliners Manager with a hands-on approach to team leadership and merchandise strategies, fostering a 39% increase in both sales and employee engagement. Awarded Excellence Award for exceptional performance.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Adept at sales forecasting and data analysis, implementing changes that consistently resulted in a 22% increase in key product sales over two years, while reducing workplace incidents by 50%.
  • Adept at sales forecasting.
  • Accomplished retail leader.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Within Miscellaneous, senior Hardliners Manager and outstanding performer in team leadership and stakeholder engagement.
  • Expert at resolving complex problems and implementing proactive operational changes.
  • Achieved over 51% boost in team performance.

Accomplishments

  • Increased on-shelf availability of top-selling products by implementing a just-in-time ordering system, cutting stockouts by 43%.
  • Conceived and implemented a CRM system enhancement that led to a 72% rise in customer retention rates year-over-year.
  • Resolved product issue through consumer testing.
  • Spearheaded launch of Asana campaign across 8 stores, generating $14 in first-week sales.
  • Monitored and enforced workplace health & safety standards, achieving a 44% reduction in incidents over 18 months.
  • Developed and maintained a 3-item promotional calendar that guided marketing initiatives, resulting in $2 in sales uplift.
  • Led team to exceed monthly sales targets by 27%, contributing to a record-breaking 2015 revenue for the business.
  • Developed and executed staff mentorship program, resulting in the promotion of 16 team members to leadership roles.
  • Led training sessions on stakeholder engagement, improving team performance and cross-functional proficiency.
  • Improved supplier relationship management, enabling the introduction of Adobe Creative Suite, which contributed to 45% unit growth.

Affiliations

  • Jaycees
  • Certified Retail Loss Prevention Professionals (CRLPP)
  • Board Member, Local Chamber of Commerce - Retail Chapter
  • Women in Retail Leadership Circle (WIRLC)
  • International Warehouse Logistics Association (IWLA)
  • Supply Chain Management Association (SCMA)
  • Association for Supply Chain Management (ASCM)
  • American Society of Safety Professionals
  • Rotary International
  • Retail Industry Leaders Association (RILA)

Certifications

  • Store Growth Leadership Certification - Brightline
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Store Manager (CSM), Northwind
  • Project Management Professional (PMP) – 2020
  • Certified Store Leadership Excellence - Beacon Labs
  • Certified eCommerce Specialist (CeCS) - 2017
  • Retail Sales Management Certification - Lakeside Partners
  • Omni-Channel Marketing Certification – Beacon Labs
  • Retail and Store Management Certification - Summit Group
  • Vendor Negotiation and Relationship Management Certification – Vantage

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