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Skills

  • Process equipment
  • Leadership training
  • Budgets
  • E-learning platform utilization for remote training
  • Communications
  • Process improvement
  • Conference presentation and public speaking
  • Blended learning solutions
  • Business operations
  • Conflict resolution workshop facilitation

Work Experiences

  • Adeptly balanced multiple projects while leading training across 17 locations, ensuring an 31% increase in efficiency in three years.
  • Collaborated cross-functionally with HR and Development teams to implement a training initiative that reduced attrition by 66%.
  • Taught new hires how to participate in cross-training exercises with more experienced employees.
  • Co-created competency frameworks with department leads, mapping out skill development pathways that increased talent retention by 60%.
  • Analyzed learning trends to forecast future training needs, leading to the early identification and upskilling of 3 high-potential employees.
  • Tested all training software and hardware prior to beginning training programs.
  • Achieved results in 2020.
  • Created surveys to identify training needs based on projected production processes and changes.
  • Applied to QuickBooks courses.
  • Used a variety of training methods to diversify instruction, strengthen learning opportunities, and improve program success.

Summaries

  • Adept at implementing training improvement strategies.
  • Effective at leading classes on a variety of subjects.
  • Look for a similar position with framework of company.
  • Staff Instructor with 14 years of successful team leadership and client relations experience.
  • Developing and improving training programs for employees at all levels has proven to be a success.
  • Sharp professional promoting budget management and workflow optimization as part of a broad skill set.
  • To meet changing business needs, incorporates new topics and adjusts training resources.
  • Expert in developing curricula and training programs that are aligned with clients' strategic goals, mission, and vision, as well as continuously looking for ways to improve service delivery.
  • Staff development, process and productivity improvements, performance management, and curriculum design are all areas where a training professional with extensive leadership experience in staff development, process and productivity improvements, performance management, and curriculum design can help.
  • Achieved 19% higher pass rates in ITIL.

Accomplishments

  • Documented and resolved procedure which led to process.
  • Optimized employee development programs through data-driven analysis, reducing skill gaps in key departments by 44%.
  • Collaborated directly with senior leadership to align training programs with business objectives, increasing participant engagement by 56%.
  • Implemented scenario-based learning tools to enhance critical thinking, resulting in 38% higher retention during assessments.
  • Designed and delivered over 9 bespoke instructor-led training sessions for software proficiency, boosting overall team productivity by 81%.
  • Led company-wide training on new software applications, reducing the implementation timeline by 59%.
  • Designed a feedback loop for continuous improvement in training programs, increasing employee performance outcomes by 16%.
  • Resolved product issue through consumer testing.
  • Developed a certification program for internal process trainers, leading to 7 certified instructors within several months.
  • Coached rising leaders through bespoke developmental plans, supporting 31% career advancements within two years.

Affiliations

  • Association of Information Technology Professionals
  • International Association of Administrative Professionals
  • Phi Delta Kappa International
  • Project Management Institute
  • Society of Women Engineers
  • American Medical Informatics Association
  • European Association for Research on Learning and Instruction (EARLI)
  • Freemason
  • International Society for Performance Improvement (ISPI)
  • Human Resources Certification Institute (HRCI)

Certifications

  • ServSafe
  • Certified Diversity Professional (CDP) - 2019
  • SHRM Senior Certified Professional (SHRM-SCP) - 2016
  • Human Capital Strategist (HCS) - Cedar Works
  • Associate Professional in Talent Development (APTD) - Summit Group
  • Certified Leadership Coach - program
  • Certified Human Resources Specialist - Leadership Development Focus
  • Professional Certified Coach (PCC) - Northwind
  • Executive Coaching Certification - method
  • Master Certified Coach (MCC) - Northwind

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