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Skills

  • Cleaning techniques
  • Sorting and washing laundry
  • Cross-team collaboration
  • Building maintenance
  • Client relationship building
  • Operational improvement
  • Vacuuming
  • Process equipment
  • Deep carpet cleaning with ServiceNow equipment
  • Eco-friendly cleaning solutions

Work Experiences

  • Cleaned elevators, glass, and planters in public areas such as the lobby, pool, and public restrooms.
  • Achieved full kitchen and bath restorations for clients buying new homes, removing evidence of previous occupants and preparing spaces for move-in.
  • Avoided delays in service.
  • Cleaned 10 homes per day.
  • Achieved 42% higher referrals.
  • Consistently met deadlines.
  • Achieved a 48% reduction in germs.
  • Completed laundry services, including hand-washing and dry cleaning, with special attention to care instructions.
  • Contributed to a safer environment during the COVID-19 pandemic.
  • Achieved a 65% increase in customer retention.

Summaries

  • We're used to enforcing safe handling of hazardous chemicals.
  • Achieved flawless client satisfaction.
  • Attention-to-detail oriented home cleaner committed to enhancing indoor environments for clients with allergies, utilizing hypoallergenic products and improving overall living conditions.
  • Accomplished home cleaner.
  • To achieve and maintain high client satisfaction, adept at efficiently completing tasks in an independent or team-based manner.
  • Highly organized and team-oriented, with a strong emphasis on customer satisfaction.
  • Dedicated Home Cleaner who is responsible for the cleanliness and upkeep of various facilities and rooms in process and procedure facilities.
  • Self-motivated and organized, with expertise in all aspects of facility cleaning.
  • Housekeeper with 14 years of experience cleaning rooms.
  • Cleared large venue spaces on tight deadlines.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved Scrum Master in advanced cleaning techniques for handling hazardous materials and toxic waste removal in both residential and commercial properties.
  • Awarded employee of the month 11 times in 2021 for demonstrating exceptional service in detailed cleaning and customer satisfaction.
  • Documented and resolved initiative which led to program.
  • Leveraged Power BI to schedule and track cleaning appointments, resulting in 47% fewer missed appointments and scheduling errors.
  • Contributed to team success by taking ownership of specialized assignments, such as mold remediation and carpet cleaning projects.
  • Provided hypoallergenic cleaning services to clients with severe allergies, thanks to knowledge of safe, non-toxic products and hypoallergenic methods.
  • Earned recognition for consistently completing cleaning processes ahead of schedule and exceeding quality expectations by adhering to industry best practices.
  • Collaborated with team of 18 in the development of procedure.
  • Introduced new EPA-certified, environmentally friendly products at Denver, helping reduce toxic chemicals exposure for both employees and clients.

Affiliations

  • Certified Green Home Cleaner from method
  • Safe Home Cleaning Practices Certification method
  • Member of Home Cleaning Professionals Network
  • Association for Supply Chain Management (APICS)
  • Jaycees
  • Toastmasters
  • OSHA Workplace Safety Certification for Professional Home Cleaners
  • International Sanitary Supply Association (ISSA)
  • American Medical Informatics Association
  • Ceramic Tile Cleaning & Restoration Certification (CTCRC)

Certifications

  • Salesforce
  • Post-Construction Clean-Up Safety Training Certification
  • Institute of Inspection, Cleaning and Restoration Certification (IICRC) for Carpet Cleaning Technician
  • CompTIA A+ Technician
  • Cisco Certified Network Associate (CCNA)
  • Hazardous Waste Operations and Emergency Response Standard (HAZWOPER) Certification
  • OSHA Cleaning and Disinfection Certification
  • Train the Trainer Certification for Cleaning Services
  • Certified Custodial Technician from International Sanitary Supply Association (ISSA)
  • Warehouse Safety Cleaning Operations Certification

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