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Skills

  • Attention to detail in deep cleaning
  • Cleaning techniques
  • Cleaning bathrooms
  • Client inventory tracking and management
  • Quality control guidelines
  • Communications
  • Conscientious
  • Building maintenance
  • Client relationship building
  • Ceiling fans

Work Experiences

  • Achieved 83% on-time arrival.
  • Cleaned elevators, glass, and planters in public areas such as the lobby, pool, and public restrooms.
  • Managed the hotel's laundry workflow so that guest laundry requests could be fulfilled in under 12 hours.
  • Completed 10 cleaning tasks within several months.
  • Achieved Innovation Award for exceptional customer service.
  • Provided deep cleaning services to clients who needed extra help with category areas.
  • Quickly responded to patron requests for linens and category items, resulting in a 18% increase in customer satisfaction on company scorecards.
  • Coordinated with maintenance teams and other service professionals to ensure comprehensive property upkeep for Austin.
  • Coordinated with maintenance teams.
  • Contributed to a safer environment during the COVID-19 pandemic.

Summaries

  • Dedicated Home Cleaner who is responsible for the cleanliness and upkeep of various facilities and rooms in process and procedure facilities.
  • Accomplished home cleaner.
  • Highly organized and team-oriented, with a strong emphasis on customer satisfaction.
  • Weekly availability of 4 hours, including evenings and weekends.
  • Meticulous Home Cleaner with a vivacious demeanor and top-notch risk assessment and process improvement skills.
  • Home Cleaner is a multi-talented Home Cleaner who is consistently rewarded for planning and operational improvements.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Bathroom and kitchen maintenance is a strong suit, as is providing high-quality hotel and motel services.
  • Client-focused home cleaner.

Accomplishments

  • Led a team to complete a 7-unit apartment complex turnover cleaning, achieving client satisfaction with zero complaints.
  • Improved client feedback scores by 81% through diligent task execution and proactive communication to address any concerns.
  • Collaborated with team of 18 in the development of procedure.
  • Integrated quality control procedures across cleaning tasks, ensuring all work met or exceeded client and company cleanliness standards.
  • Contributed to team success by taking ownership of specialized assignments, such as mold remediation and carpet cleaning projects.
  • Developed a system for tracking and replenishing cleaning supplies, minimizing stock-outs and optimizing overall workflow.
  • Managed full-home deep cleaning projects, which included appliance deep-cleaning, floor waxing, and window treatment, increasing client satisfaction.
  • Completed training on workplace safety compliance and effectively implemented measures to reduce on-site accidents by 44%.
  • Developed client-specific cleaning plans that aligned with individual preferences, enhancing client satisfaction and increasing loyalty by 31%.
  • Awarded employee of the month 11 times in 2021 for demonstrating exceptional service in detailed cleaning and customer satisfaction.

Affiliations

  • Founder of the Residential Cleaning Best Practices Committee Austin
  • Local Business Network for Professional Home Service Providers
  • Leader of Local Home Ethics and Sanitation Group 2023
  • OSHA Workplace Safety Certification for Professional Home Cleaners
  • Association of Information Technology Professionals
  • Ceramic Tile Cleaning & Restoration Certification (CTCRC)
  • Certified Carpet Cleaning Professional (CCCP)
  • Member of National Association of Professional Organizers (NAPO)
  • American Medical Informatics Association
  • Local Chamber of Commerce Business Networking Group

Certifications

  • CPR and First Aid Certification, ensuring client safety during emergencies
  • Warehouse Safety Cleaning Operations Certification
  • Certified Mold & Mildew Remediation Service Professional
  • Post-Construction Clean-Up Safety Training Certification
  • Google Certified Professional Cloud Architect
  • SHRM Certified Professional (SHRM-CP)
  • Certified Green Cleaning Professional by ISSA
  • EPA Lead Renovation, Repair, and Painting (RRP) Certification
  • CompTIA Network+
  • Certified Public Accountant (CPA)

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