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Skills

  • Fraud detection and prevention
  • Business Strategy
  • Accounting
  • Financial statements expertise
  • Charge posting
  • Finance
  • Mail and packages
  • Wake-up calls
  • Administrative support
  • Performance reporting

Work Experiences

  • Made a proposal
  • Ensured
  • Updated room charges and rates on a nightly basis.
  • Reconciled accounts by documenting correct financial information in the general ledger after reviewing bank account statements.
  • Managed the tasks and responsibilities of front-office employees during periods of understaffing.
  • Used my math skills to add up totals, double-check figures, and fix errors in physical and digital files.
  • Won
  • Was in charge of balancing hotel accounts and resolving discrepancies.
  • Invented
  • Called guests who needed wake-up calls within two minutes of their scheduled call, always remaining upbeat and friendly.

Summaries

  • Professional with exceptional hospitality skills who is friendly and bilingual.
  • Looking for a Night Auditor position in a busy and successful resort.
  • Team player who is personable, collaborative, and responsible.
  • Looking to work for a company as a tour guide, educating both visitors and locals.
  • Deadline-driven
  • Dedicated to keeping records up to date by accurately tracking expenses and processing invoices.
  • Outstanding strategic planning and vendor management abilities.
  • Looking for a position as a valuable member of the flight crew with a US-based airline.
  • Looking for a job as a flight attendant to provide excellent customer service to passengers.
  • Versatile

Accomplishments

  • Implemented preventive measures for fraudulent credit card use, driving a 45% decrease in fraudulent charges over 2 months.
  • Ensured accurate nightly financial closeouts by cross-checking revenue reports against guest folios and external transactions, achieving a clean audit record for 11 consecutive months.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Automated nightly audit tasks using Salesforce, reducing manual entry errors which improved accuracy by 64% in nightly reports.
  • Supported a 67% improvement in nightly operation efficiency by optimizing night-time procedures and cross-department communication.
  • Promoted trust between guests and management by ensuring accurate account tracking and dispute resolution, which led to a 31% increase in repeat business.
  • Balanced cash floats and credit card transactions of $16 with zero discrepancies over 9 consecutive shifts during the fiscal year.
  • Drove a 20% increase in guest engagement by implementing a personalized late-night guest support system in collaboration with other hotel departments.
  • Maintained security compliance by regularly updating guest logs, preventing unauthorized access, and protecting hotel assets worth over $12.

Affiliations

  • American Hotel & Lodging Association (AHLA)
  • Toastmasters
  • Certified Financial Services Auditor (CFSA)
  • Application of POS Technologies in Hotel Management Program
  • Global Hospitality Club
  • Association of Information Technology Professionals
  • Hospitality Real Estate Investment Association
  • International Benchmarking Club for the Hospitality Sector
  • Revenue Optimization Community (ROC) – Hospitality Sales and Marketing Association International (HSMAI)
  • Rotary International

Certifications

  • Credit Card Industry Data Security Certification - Meridian
  • Certified Public Accountant (CPA)
  • Salesforce
  • CompTIA Security+
  • First Aid/CPR Certified
  • Level 2 Certificate in Hospitality and Catering (Vocational Qual) - metric
  • Certified Administration and Finance Manager - Lakeside Partners
  • Accounting and Finance for Non-Financial Professionals - metric
  • Cisco Certified Network Associate (CCNA)
  • First aid and CPR

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