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Skills

  • Collision repair estimation
  • Effective leader
  • Inventory management
  • Customer Relationship Management (CRM)
  • Communications
  • Business operations
  • Recruitment
  • Process improvement
  • Staff training/development
  • Product development

Work Experiences

  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 10%.
  • Trained, coached and mentored staff to support smooth adoption of new metric program.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Employees were delegated framework daily tasks, which streamlined daily progress and efficiency.
  • Successfully managed purchasing, sales, marketing, and customer account operations.
  • Was able to save money by effectively negotiating contracts for more favorable terms.
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Enhanced and redefined organizational structure to maintain the company's competitive edge across territories.
  • Oversaw a successful turnaround that resulted in the elimination of over $2 in debt in two years.
  • Played a key role in organizational transformation and implementation, and I was a part of a number of large-scale corporate restructurings that were successful.

Summaries

  • Clear understanding of risk assessment and process improvement as well as risk assessment training.
  • A results-oriented planner who excels at forming and retaining high-performing teams.
  • Achieved 40% faster job completion.
  • Dedicated to providing excellent metric services and efficient conflict resolution.
  • Focused on ensuring smooth financial, personnel, and operational operations.
  • Body Shop Owner with 9 years of successful project management and stakeholder engagement experience.
  • Adaptable and deadline-driven, with the ability to manage and complete multiple projects in high-stress situations.
  • Expertise in technology and product development.
  • Strengths in budget management and workflow optimization backed up by Retail training.
  • Expert in category industry protocols with a track record of successfully leading shifts while providing excellent guidance and employee leadership.

Accomplishments

  • Spearheaded shop renovation that improved workflow efficiency and cut processing time by 81%.
  • Implemented a customer feedback system that boosted satisfaction ratings to 30% within two years.
  • Introduced a customer referral program, increasing new client acquisition by 52% within 18 months.
  • Standardized workflow processes across locations, reducing service variability by 15% and increasing consistency.
  • Established a new payment plan for customers, leading to a 24% increase in service upsell opportunities.
  • Optimized scheduling and resource allocation, leading to a 24% reduction in vehicle turnaround time.
  • Resolved product issue through consumer testing.
  • Reduced vehicle downtime by 47% by introducing a preventive maintenance program.
  • Designed and launched an online booking system, increasing service appointments by 4% in under the past year months.
  • Achieved 70% compliance with industry regulations by instituting regular internal audits and compliance checks.

Affiliations

  • Society of Human Resource Management
  • Jaycees
  • National Institute for Automotive Service Excellence (ASE)
  • Performance Racing Industry (PRI) Membership
  • Association for Supply Chain Management (APICS)
  • Project Management Institute
  • Automotive Industry Action Group (AIAG)
  • Entrepreneurs’ Organization (EO)
  • Association for Manufacturing Excellence (AME)
  • American Marketing Association

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Fleet Management Association (FMA) Certified Fleet Specialist (CFS)
  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • OSHA 10-Hour General Industry Safety Certification
  • Certified Negotiation Expert (CNE) for Business Owners
  • Cisco Certified Network Associate (CCNA)
  • I-CAR Welding Training & Certification – Steel & Aluminum
  • Certified Automotive Franchise Owner (CAFO)
  • 3M™ Automotive Industry Certification

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