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Skills

  • Process improvement
  • Cross-functional team collaboration
  • Employee advocacy program promotion
  • Organization
  • Engagement strategy development
  • Team building
  • Data-driven decision making
  • First Aid/CPR
  • KPI tracking and measurement
  • Customer appreciation event planning

Work Experiences

  • Collaborated with HR and leadership teams to craft engagement surveys, resulting in 13% higher participation rates.
  • Achieved results over several months.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved a 59% boost in event RSVPs.
  • Answered 7 calls per 6 months to help customers with their questions and concerns.
  • Accomplished this in the past year.
  • Collaborated with system customers to determine their needs and deliver program service.
  • Boosted retention rates by 30%.
  • Analyzed post-event data from surveys and focus groups, providing actionable insights that improved future engagement strategies.
  • Helped students improve their educational strategies by providing clear guidance on course selection, progression, and career options.

Summaries

  • Relationship builder who takes a decisive approach to solving operational issues.
  • Boosted email marketing open rates by 50%.
  • To ensure program success, cultivate long-term relationships with students and staff.
  • Consistently demonstrates strong leadership abilities.
  • Costs were consistently reduced while profits were increased.
  • Achieved 63% improvement in overall event success.
  • Boosted client satisfaction by 60%.
  • Achieved 46% growth in email marketing metrics.
  • During her 18-year career as a teacher, she has a proven track record of meeting and exceeding goals.
  • Collaborates closely with cross-functional teams to drive engagement goals, consistently exceeding event participation targets by 25%.

Accomplishments

  • Improved email open rates from 49% to 65% through revised messaging and targeted audience segmentation.
  • Managed a budget of $15 for engagement activities, completing projects under budget by 15%.
  • Created comprehensive event campaigns that resulted in 22% increase in public awareness and attendance.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed workflows in Adobe Creative Suite for email automations that increased retention by 45% over 18 months.
  • Drafted and executed crisis communication plans resulting in 74% faster response times.
  • Led a cross-functional team that resulted in a 55% increase in participant engagement at metric.
  • Established strategic partnerships with 18 community organizations to expand outreach initiatives resulting in process.
  • Organized and facilitated 8 engagement events resulting in 55% improvement in community participation.
  • Established a crisis communication framework for responding to high-risk situations, reducing response errors by 18%.

Affiliations

  • Nonprofit Leadership Alliance (NLA)
  • Corporate Social Responsibility (CSR) Leaders Network
  • Society of Human Resource Management
  • Association of Information Technology Professionals
  • Volunteer Coordinator Program Certification 2021
  • Local United Way Chapter – Volunteer Coordinator Portland
  • Nonprofit Technology Network (NTEN)
  • Certified Volunteer Manager (CVM) - 2017
  • American Medical Informatics Association
  • Association for Community Relations Professionals (ACRP)

Certifications

  • Certified Digital Marketing Professional (CDMP)
  • CompTIA Network+
  • Google Certified Professional Cloud Architect
  • Certified Communications Strategist from Northwind
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Google Analytics for Beginners Certification
  • Certified Volunteer Administrator (CVA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certificate in Engagement Leadership from Northwind
  • Project Management Professional (PMP)

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