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Skills

  • Data-driven decision making
  • Client satisfaction score enhancement
  • Problem resolution
  • Social media engagement growth
  • Supervision
  • Customer satisfaction improvement
  • Cross-functional team collaboration
  • Conflict resolution
  • Budget oversight for events
  • Process improvement

Work Experiences

  • Boosted 50% by 60%.
  • Improved framework operations by streamlining processes in order to take advantage of new educational trends.
  • Achieved attendance growth over 2015.
  • Increased school registrations by over 5% with improved promotional approaches, outreach strategies, and parent engagement plans.
  • Coordinated logistics for community outreach programs.
  • Collaborated with external partners to organize category, reaching a new audience of 13 participants.
  • Achieved retention increase over the past year.
  • Solved standard issues, improved operations, and provided excellent customer service.
  • Had an excellent attendance record and was always on time for work.
  • Achieved a 64% increase in 54%.

Summaries

  • Keep up with educational trends to ensure that modern, efficient systems are in place to meet the needs of a diverse group of students.
  • Clear understanding of process improvement and quality assurance as well as budget management training.
  • Achieved a 62% improvement in client retention.
  • Adept at managing and training teams to enhance performance in engagement initiatives, leading to 17% improvement in overall event success.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Boosted retention by 69%.
  • Achieved 62% growth in social media metrics.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved 46% growth in email marketing metrics.
  • To ensure program success, cultivate long-term relationships with students and staff.

Accomplishments

  • Successfully coordinated a 9 attendee event, receiving 45% approval rating from attendee feedback.
  • Streamlined internal communication procedures, reducing bottlenecks and improving project completion times by 28%.
  • Managed a budget of $15 for engagement activities, completing projects under budget by 15%.
  • Collaborated with stakeholders to establish best practices for engagement, improving employee satisfaction by 62%.
  • Assisted in volunteer recruitment for procedure, resulting in 41% increase in volunteer turnout.
  • Planned and managed a corporate volunteer day, achieving over 50% participation and framework.
  • Created comprehensive event campaigns that resulted in 22% increase in public awareness and attendance.
  • Monitored and adjusted campaign KPIs, improving engagement metrics by 50%.
  • Designed integrated employee advocacy programs, driving internal participation rates up by 80%.
  • Documented and resolved metric which led to procedure.

Affiliations

  • Women in Public Policy and Engagement (WPP)
  • Association of Information Technology Professionals
  • International Association of Public Participation (IAP2)
  • Project Management Institute
  • Public Relations Society of America (PRSA)
  • Society of Women Engineers
  • Engagement Strategies Consulting Group
  • International Association of Administrative Professionals
  • Council of Nonprofits – Community Engagement Forum
  • Lions Club

Certifications

  • Certified Nonprofit Professional (CNP)
  • Certified Collaboration Liaison by Brightline
  • Customer Relationship Management (CRM) Program by Workday
  • HubSpot Social Media Certification
  • Certified Digital Marketing Professional (CDMP)
  • Virtual Events Specialist Certification from Summit Group
  • Certificate in Engagement Leadership from Northwind
  • Diversity, Equity, and Inclusion in the Workplace Certificate by Northwind
  • Certified Customer Experience Professional (CCXP)
  • Certified Communications Strategist from Northwind

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