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Skills

  • Customer service
  • Time management
  • Developing brand messaging
  • Supervision
  • Operational improvement
  • Merchandising operations
  • Crowd control management
  • Relationship development
  • Problem resolution
  • Team collaboration

Work Experiences

  • Taught newly hired Floor Monitors how to upsell using cross-functional collaboration and budget management, boosting job expertise within several months.
  • Coached a 10-person sales team on how to use effective sales techniques and provide excellent customer service.
  • Addressed potential conflicts amongst staff, utilizing mediation techniques to resolve disputes and restore team harmony.
  • Analyzed customer needs for staffing adjustments.
  • Aligned on daily objectives.
  • Addressed employee concerns.
  • Was in charge of end-to-end stock management, which included incoming inventory inspection, shelf merchandising, and shrinkage prevention.
  • Increased earnings by achieving sales goals, improving customer service, and sticking to team goals.
  • Developed and nurtured long-term relationships with clients through dedicated assistance, issue resolution, and vendor management talents.
  • Assisted in creating emergency evacuation drills.

Summaries

  • Adjusted staffing levels.
  • Achieved a zero-incident report over 2018.
  • Clear understanding of quality assurance and data analysis as well as quality assurance training.
  • Adaptable Floor Monitor experienced in optimizing staffing assignments.
  • Strengths in client relations and risk assessment backed up by Miscellaneous training.
  • Analyzed real-time foot traffic.
  • Costs were consistently reduced while profits were increased.
  • Accomplished Floor Monitor.
  • In-depth knowledge of all aspects of store operations, as well as the ability to identify and capitalize on improvement opportunities.
  • Forward-thinking and hardworking, with a diplomatic communication style aimed at increasing customer engagement and satisfaction.

Accomplishments

  • Led cross-departmental collaborations that optimized floor activities and customer experience, raising positive feedback scores by 47%.
  • Resolved product issue through consumer testing.
  • Created detailed incident reports that helped inform changes to safety policies, resulting in 45% fewer reported accidents in several months.
  • Helped enforce safety standards that contributed to a 69% increase in employee adherence to policies.
  • Designed an effective floor traffic flow system that increased revenue from high-traffic zones by 59%.
  • Reviewed incident reports and coordinated with security staff to implement updated surveillance systems, reducing theft incidents by 82%.
  • Regularly conducted safety audits, ensuring compliance with workplace safety regulations and achieving a 73% reduction in safety violations.
  • Partnered with store security to develop targeted surveillance programs, recovering assets valued at $126,000 and reducing losses by 51%.
  • Provided support during safety audits, addressing 10 issues and resulting in zero compliance infractions for the 2020 period.
  • Identified key periods of high foot traffic and suggested adjustments for better staff allocation, reducing customer complaints by 69%.

Affiliations

  • Customer Care Institute (CCI)
  • International Association of Administrative Professionals
  • National Association of Social Workers
  • National Association of Safety Professionals (NASP)
  • Event Safety Alliance (ESA)
  • Certified Workplace Violence Prevention Specialist (CWVPS)
  • Society for Event Management Professionals (SEMP)
  • Association for Computing Machinery
  • Customer Service Institute of America (CSIA)
  • National Retail Federation (NRF)

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Defensive Security Operations Certification
  • Certified in Hazardous Materials Safety Management
  • Certified in Workplace Violence Prevention
  • Bloodborne Pathogens Training and Certification
  • CompTIA A+ Technician
  • SHRM Certified Professional (SHRM-CP)
  • Hazard Analysis and Critical Control Point (HACCP) Certification
  • Salesforce

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