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Skills

  • Materials preparation
  • Liquor regulations and compliance
  • Problem resolution
  • Problem-solving skills
  • Food preparation
  • Budgets
  • Data analysis
  • Cross-functional team collaboration
  • Communications
  • Interpersonal and written communication

Work Experiences

  • Trained new team members on how to use the POS system, customer service strategies, and sales objectives.
  • Achieved growth over 18 months.
  • Collaborated with Front Desk Cashier to resolve issues and address customer concerns.
  • Educated customers about promotions to increase sales.
  • Dealt with customer complaints and concerns, escalating them to a direct supervisor for prompt resolution.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Achieved this during one year.
  • Balanced and reconciled the register at the end of the shift and counted tills at the start of the shift with start money.
  • Used an electronic computer system to process credit card, EBT, and gift certificate payments.
  • Accurately processed cash payments.

Summaries

  • Front Desk Cashier with 5 years of successful project management and budget management experience.
  • Complete purchases and returns while addressing customer concerns and making recommendations for additional merchandise.
  • Front-end cashier with 16 years of experience in Front Desk Cashier positions.
  • Front Desk Cashier with 17 years of experience working in a guest service environment.
  • Experienced front-desk professional capable of balancing guest needs with business objectives.
  • Supports the company's values and prioritizes tasks in order to meet the needs of customers.
  • Front Desk Cashier is a high-energy position with over 7 years of Miscellaneous experience.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Within Miscellaneous, senior Front Desk Cashier and outstanding performer in cross-functional collaboration and data analysis.

Accomplishments

  • Filed and documented cash deposits totaling over $9 on a daily basis with 59% accuracy, ensuring compliance with company policies.
  • Coordinated with team members to ensure a smooth handoff of shifts, resulting in a more efficient checkout process and a 81% drop in customer wait times.
  • Achieved recognition for maintaining a zero-error record in handling daily sales transactions over a period of three years.
  • Developed enhanced reporting methods for end-of-shift summaries, improving accuracy by 33% and reducing prep times for management.
  • Delivered excellent customer service that improved Yelp review scores by 42% over three years.
  • Promoted to Senior Cashier after demonstrating excellence in daily reconciliation of $14 in cash and credit transactions over three years.
  • Processed transactions using system with 79% accuracy, significantly reducing customer errors and discrepancies.
  • Increased sales 12% over 18 months.
  • Maintained composure and efficiency handling simultaneous customers, helping to reduce average wait time by 28%.
  • Accurately handled cash operations, balancing till discrepancies to under 13, greatly improving operational efficiency.

Affiliations

  • Hospitality Workers’ Union - Active Member since 2017
  • The National Association of Business Owners and Entrepreneurs (NABOE)
  • Customer Service Professionals Network
  • American Cash Management Association (ACMA)
  • Certified Customer Experience Professional (CCXP), 2017
  • Association for Supply Chain Management (APICS)
  • Academy of Hospitality and Tourism (AOHT)
  • American Society of Safety Professionals
  • The Sales and Cash Operations Forum
  • National Association of Convenience Stores (NACS)

Certifications

  • Time Management and Organizational Skills Certification from Cedar Works
  • SHRM Certified Professional (SHRM-CP)
  • Certificate in Cash Handling and Accuracy Training by Vantage
  • Retail Theft & Loss Prevention Certification from Loss Prevention Foundation (LPF)
  • Certified POS User Training (CPUT) in category
  • Basic Financial Literacy for Frontline Workers from metric
  • Workplace Harassment Prevention Training Certification from category
  • Complaint Management and Customer Feedback Certification from Summit Group
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified Internetwork Expert (CCIE)

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