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Skills

  • Team management
  • Project organization
  • Business operations
  • Risk management
  • Budget forecasting and cost control
  • Program equipment
  • Slot machine operations
  • Organization
  • Accounting software development
  • Financial auditing and discrepancy reporting

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated with IT to develop a secured banking system, improving transaction times by 59% within three years.
  • Developed customer service best practices, increasing client satisfaction scores by 57% in quarterly evaluations.
  • Transported Jira to three years customer locations.
  • Had an excellent attendance record and was always on time for work.
  • Authored a procedural guide for new employees.
  • Created an Excel-based financial tracker.
  • Conducted audits of casino activity.
  • Achieved a 99% accuracy rating.
  • Accurately counted chips and tokens.

Summaries

  • Accomplished Casino Banker known for reducing problematic gaming behavior in collaboration with management by 22%.
  • Casino Banker dedicated to enhancing operational security, implementing protocols that increased efficiency without compromising accuracy.
  • Achieved a 99% accuracy rate.
  • A track record of evaluating slot machine functionality and resolving problems.
  • Costs were consistently reduced while profits were increased.
  • Casino Banker with a track record of conducting audits, identifying discrepancies, and improving financial reporting accuracy by 20% %.
  • Achieved a reduction of 40%.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved improvements through technology adoption.
  • Achieved client satisfaction targets.

Accomplishments

  • Proactively identified and corrected potential discrepancies in annual high-limit cash transaction reports, averting potential compliance penalties.
  • Implemented predictive fraud detection tools, successfully identifying and resolving 11 cases of suspicious transactions.
  • Resolved product issue through consumer testing.
  • Orchestrated daily cash reconciliations for high-stakes tournaments, ensuring accurate accounting for $6 in total buy-ins and payouts.
  • Reduced transaction processing time by 58% by implementing new POS system across all cashier desks.
  • Increased player transactions by 69% for VIP members by introducing personalized banking options.
  • Developed and implemented a streamlined currency exchange process, reducing average exchange wait time by 54%.
  • Played an instrumental role in a 2024-long project to overhaul in-house financial security compliance, leading to a 28% reduction in reported suspicious activity.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 7 in the development of procedure.

Affiliations

  • International Council of Nurses
  • Jaycees
  • American Gaming Association (AGA)
  • American Marketing Association
  • Society of Human Resource Management
  • Emerging Leaders of Gaming
  • Rotary International
  • Society for Financial Professionals
  • National Association of Social Workers
  • American Society of Safety Professionals

Certifications

  • CompTIA Network+
  • Certified Information Security Manager (CISM)
  • Global Casino Operations Certification method
  • Certified Secure Payment Specialist Adobe Creative Suite
  • Certified Payroll Professional (CPP) - Focus on Gaming Industry
  • Certified Fraud Examiner (CFE)
  • Casino Management Certification - Brightline
  • Salesforce
  • Certified Anti-Money Laundering Specialist (CAMS)
  • Professional in Human Resources (PHR) - Casino Operations

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