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Skills

  • Business Development
  • Staff management
  • Customer service
  • Data collection and analysis
  • Creative merchandising
  • Negotiation
  • Operational improvement
  • Organization
  • Cross-functional team management
  • Budget forecasting and cost reduction

Work Experiences

  • Achieved results over the past year.
  • Assessed employee performance over a two years period and provided constructive feedback to help them improve.
  • Achieved recognition with Top Performer for outstanding leadership in driving the delivery of high-impact projects that cut 8 expenses by 55%.
  • Created budgets and prepared quotes for new products and services.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 16%.
  • Achieved 78% growth over 6 months.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.

Summaries

  • Encouragement manager and analytical problem-solver with abilities in team building, leadership, and motivation, as well as strong customer relations and relationship-building skills.
  • Costs were consistently reduced while profits were increased.
  • Deputy Division Director with 3 years of successful team leadership and data analysis experience.
  • Professional who is both energetic and poised.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Multi-tasking manager with a reputation for fostering a positive work environment and high-performing teams.
  • Professional with over 3 years of experience as a manager for a $5 one year revenue-generating company.
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • Mentoring and challenging team members to meet and exceed company goals is something I'm passionate about.
  • Proactive Deputy Division Director uses determination and attention to detail to produce high-quality stakeholder engagement work.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved system which led to program.
  • Directed a critical systems upgrade project within 18 months, cutting costs by 73% while maintaining full system functionality during transition.
  • Collaborated with 11 department leaders to introduce new technology solutions, streamlining day-to-day workflows with a 31% reduction in operational bottlenecks.
  • Established main liaison roles between the leadership team and other stakeholders, driving a 80% increase in operational synchronization efforts.
  • Designed department-specific KPIs reflecting key industry benchmarks and achieving a productivity spike of 45% within the past year.
  • Orchestrated digital transformation efforts, utilizing automation technologies that reduced manual task execution by 41%, pushing budget efficiency upwards.
  • Orchestrated cross-departmental restructuring, resulting in streamlined processes across multiple teams and reducing budget overspend by 23%.
  • Directed multi-site assessments, identifying 15 core issues, improving operational procedures, and raising efficiency scores by 78%.
  • Championed client-facing initiatives that improved service resolution times by 37%, increasing client retention by 38% in 2016.

Affiliations

  • International Society for Performance Improvement (ISPI)
  • International Council of Nurses
  • American Medical Informatics Association
  • Rotary International
  • International Association for Contract and Commercial Management (IACCM)
  • Freemason
  • Project Management Institute (PMI)
  • Society of Human Resource Management
  • Global Association for Talent Development (ATD)
  • Institute of Leadership & Management (ILM)

Certifications

  • ServSafe
  • Certified Public Accountant (CPA)
  • Certified Professional in Supply Management (CPSM) - program
  • Leadership and Management Certificate - procedure
  • Google Certified Professional Cloud Architect
  • Certified Manager (CM) - framework
  • Negotiation Mastery Certificate - procedure
  • Certified Quality Improvement Associate (CQIA) - process
  • First Aid/CPR Certified
  • SHRM Senior Certified Professional (SHRM-SCP)

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