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Skills

  • Travel insurance
  • MS Office
  • Digital marketing for travel services
  • Cross-functional collaboration (sales, marketing, etc.)
  • Customer retention strategies
  • Domestic and international travel planning
  • Client Relationship Management (CRM)
  • Building and managing high-value partnerships
  • Team building
  • Project organization

Work Experiences

  • Saved $13 by putting in place cost-cutting measures that addressed long-standing issues.
  • Asked open-ended questions to better understand client needs and determine the best international travel offerings.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Assisted in negotiating multi-million dollar contracts with tour operators, leading to a 27% savings in package costs.
  • Oversaw the delivery of method project by initiative team, which resulted in program.
  • Achieved 71% savings in package costs.
  • Boosted client satisfaction by 24%.
  • Boosted client satisfaction ratings by 49% through active listening and personalized communication throughout trip planning processes.
  • Boosted revenue by $2.

Summaries

  • Accomplished Vacation Specialist with 6 years of experience.
  • Adept at responding to evolving travel trends.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Travel consultant who is focused on meeting deadlines and has experience working with clients who have special needs.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved 43% customer satisfaction improvement.
  • Achieved a 75% successful approval rate.
  • Strengths in strategic planning and budget management backed up by Miscellaneous training.
  • Built long-term loyalty through tailored vacation experiences.
  • Committed to continuous market research.

Accomplishments

  • Coordinated over 10 corporate vacation packages each year, enhancing brand visibility and fostering lasting client partnerships.
  • Implemented a cloud-based reservation system that improved booking turnaround time by 17 hours and streamlined customer contracts.
  • Documented and resolved method which led to system.
  • Analyzed and improved reward program offerings, contributing to 13% growth in loyalty customer bookings from 2017 to 2020.
  • Negotiated long-term partnerships with 3 luxury resorts and hotels, securing an 60% increase in corporate discounts.
  • Optimized itinerary planning tools, which improved booking approval rates and reduced confirmation delays by 24% hours.
  • Drafted and negotiated pricing agreements with 12 airline and hotel partners, leading to company-wide discounts of 51%.
  • Expanded corporate travel accounts by 70%, negotiating exclusive discounts with high-end hotels and airlines.
  • Monitored competitors’ pricing strategies to introduce flexible booking rates, which resulted in a customer retention increase of 76%.
  • Designed a 'last-minute getaway' package that improved off-season sales by 46%, meeting company revenue targets.

Affiliations

  • American Marketing Association
  • Member of the Association of Corporate Travel Executives (ACTE)
  • Association for Supply Chain Management (APICS)
  • Recipient of the Best Networking Specialist Award from the National Association of Travel Professionals (NATP)
  • Active participation in Transformational Travel Council workshops
  • Member of the Pacific Asia Travel Association (PATA)
  • Active member of the Luxury Travel Network
  • Member of the Cruise Line International Association (CLIA)
  • Project Management Institute
  • Completed Five-Star Travel Specialist Certification by 2016

Certifications

  • Specialist in Destination Weddings & Honeymoons by Destination Weddings & Honeymoons Inc.
  • Destination Marketing Specialist by Destinations International
  • Certified Travel Associate (CTA) by The Travel Institute
  • ServSafe
  • Certified Business Analysis Professional (CBAP)
  • Elite Cruise Counselor (ECC) by Cruise Lines International Association (CLIA)
  • CompTIA Network+
  • Amadeus GDS Certification by Amadeus
  • Certified Event Planning Specialist by Ironclad Systems
  • Google Certified Professional Cloud Architect

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