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Skills

  • Maintaining store appearance
  • Identification checks
  • Cash balancing
  • Project development
  • Retail merchandising
  • Wire Transfers
  • Product testing
  • Client account management
  • Data Management
  • Cash drawer management

Work Experiences

  • Got better.
  • Advised
  • Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.
  • Improved locomotive material expense tracking by 11%.
  • Reconciled the cash drawer, accounting for errors and resolving discrepancies at the start and end of each shift.
  • Verified over $8 in cash and credit payments on a daily basis.
  • Checked customers' identification for proof of age and refused to sell alcohol or tobacco to minors.
  • Followed up with customers by phone or email after each merchandise sale to answer any last-minute questions.
  • Successfully led key projects that yielded a process.
  • Installed, tested, and maintained alarm systems to ensure that they worked properly.

Summaries

  • Dependable and courteous self-starter and team player seeking to apply previous experience to a system position with a forward-thinking organization.
  • Adaptable, tenacious, and capable project manager with over 16 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • Upselling target items and providing positive customer experiences to increase loyalty and repeat business.
  • Professional with over 9 years of experience in project management and process improvement initiatives across the enterprise.
  • Dependable
  • Determined sales and marketing professional with 14 years of experience in system industry.
  • Service-driven
  • Customer-focused, strategic-thinking salesperson with more than 20 years of experience in developing relationships, cultivating partnerships, retaining top accounts, and expanding profit channels.
  • Excellent communicator and team player looking for a position as a QA analyst with a forward-thinking company.
  • Deadline-driven

Accomplishments

  • Established a customer loyalty initiative, increasing return customers by 27% over one year.
  • Trained and supervised a team of 16 employees, raising department efficiency by 83% in 18 months.
  • Performed extensive data analysis and sales forecasting for seasonal inventory needs, achieving a 58% reduction in overstock.
  • Established a comprehensive training module for new employees, resulting in a 19% higher staff retention rate.
  • Initiated a staff rewards system tied to sales performance, which consistently improved team output by 26% month-over-month.
  • Partnered with external vendors to improve product sourcing, cutting lead times by 18 days and reducing costs by 36%.
  • Collaborated with team of 4 in the development of standard.
  • Managed and optimized store budget, resulting in a 59% reduction in operational expenses while maintaining service quality.
  • Championed a store-wide initiative that resulted in President's Club for outstanding sales performance in 2018.
  • Facilitated vendor negotiations to streamline product delivery, reducing order fulfillment times by 83%.

Affiliations

  • International Franchise Association (IFA)
  • National Association of Social Workers
  • Lions Club
  • Institute of Supply Management (ISM)
  • Network of Executive Women (NEW)
  • American Payroll Association (APA)
  • Operations Management Association (OMA)
  • Western Association of Food Chains (WAFC)
  • National Association of Convenience Stores (NACS)
  • American Marketing Association (AMA)

Certifications

  • Cisco Certified Network Associate (CCNA)
  • CompTIA A+ Technician
  • Certified Public Accountant
  • Project Management Certification (PMP) – Retail Focus
  • Certified Sales Analysis Specialist (CSAS)
  • Certified Sales Forecasting Analyst (CSFA)
  • CPR and AED for Adults and Children Certification
  • Certified Sales Leadership Professional (CSLP)
  • Project Management Professional (PMP)
  • Certified HR Manager for Retail (CHRM-Retail)

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