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Skills

  • Fluent in French
  • Flexible schedule
  • Method product knowledge
  • Prioritization
  • Stocking and replenishing
  • Active listening
  • Proficient in MS Office
  • Organized
  • Flexible scheduling
  • Credit card processing

Work Experiences

  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Recommended, selected, and assisted in locating and obtaining out-of-stock product based on customer requests.
  • Educated employees on company procedures and services.
  • Handled over 15 calls per shift, including new customer sign-ups, data retrieval, product presentations, and service cancellations.
  • Used a POS system to itemize and total the purchases of 8 customers.
  • Ensure that customers and internal departments are properly communicated with.
  • Customer service training processes were implemented and developed by me.
  • Followed all customer call guidelines, such as service levels, handling time, and productivity.
  • Analyzed customer data to identify problems, develop potential solutions, and ensure high-quality service.
  • Processed 8 invoices and mailed documentation to clients each 18 months.

Summaries

  • Modern sales techniques and persuasion skills are mastered, and individual client relationships are successfully maintained.
  • HubSpot and standard techniques have been taught to me.
  • With extensive experience in the initiative industry, I am a knowledgeable and dedicated customer service professional.
  • Client Service Consultant is an outgoing individual who excels at customer satisfaction and retention.
  • Fluent in Japanese. Personable and professional communicator.
  • In the program industry, outgoing Client Service Consultant with sales and service experience.
  • Client Service Consultant who has a track record of consistently exceeding sales targets.
  • Ready to put 12 years of experience to work in a challenging new position with room for growth.
  • Successful Assistant Store Manager with 12 years of retail management experience.
  • Motivated to keep customers happy and contribute to the company's success.

Accomplishments

  • Computed Data Reports: Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Multi-tasking: Cashiered with two cash registers at once in tandem to maximize customer flow.
  • Secured
  • Market Research: Interviewed clients via market research surveys to identify product issues and customer needs.
  • Contributed to a 17% drop in shoplifting through increased awareness and intervention measures.
  • Awarded 9 merit increases during the first 16 years of employment.
  • Marketing: Implemented marketing strategies which resulted in process growth of customer base.
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Determined

Affiliations

  • Strategic Account Management Association (SAMA)
  • Service Strategies Customer Support Certification Program
  • Society for Human Resource Management (SHRM) - Client Service Focus
  • International Council of Nurses
  • National Speakers Association (NSA) - Client Relations Focus
  • Association for Customer Service Professionals
  • Toastmasters
  • Future of Customer Experience (FCXP)
  • International Customer Service Institute (ICSI)
  • Customer Service Training Institute

Certifications

  • Google Certified Professional Cloud Architect
  • Client Relations and Communications Certification
  • CompTIA Network+
  • Cisco Certified Network Associate (CCNA)
  • Certified Training Facilitator – Customer Service Focus
  • Emotional Intelligence for Customer Service Certification
  • CRM Software Certification for SAP
  • Certified Public Accountant
  • Certified Risk Management Professional (CRMP)
  • Certified Business Analysis Professional (CBAP)

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