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Skills

  • Collaborating with title companies and attorneys
  • Customer Relationship Management (CRM)
  • First Aid/CPR
  • Problem-solving for compliance issues
  • Business operations
  • Coordinating between underwriters and closers
  • Knowledge of metric mortgage closing systems
  • Organization
  • Cross-functional team leadership
  • FHA/VA loan processing

Work Experiences

  • Closed 15 loans per day.
  • Transported Adobe Creative Suite to two years customer locations.
  • Closely reviewed loan documents.
  • Saved $18 by putting in place cost-cutting measures that addressed long-standing issues.
  • Answered 4 calls per several months to help customers with their questions and concerns.
  • Decreased closing errors by 70%.
  • Adjusted process workflows swiftly.
  • Addressed title defects.
  • Assumed full responsibility for post-closing corrections.
  • Cut average closing times by three years.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Cross-checked systems to enhance accuracy.
  • Achieved 79% improvements in accuracy.
  • Decreased operational bottlenecks.
  • Collaborative Senior Mortgage Loan Closer.
  • Achieved 72% client satisfaction.
  • Conducted final loan document reviews.
  • Dedicated to learning, growing, and succeeding in Real Estate.
  • Senior Mortgage Loan Closer is a multi-talented Senior Mortgage Loan Closer who is consistently rewarded for planning and operational improvements.
  • Adept at communicating with attorneys, title companies, and underwriters.

Accomplishments

  • Developed internal tracking systems that reduced compliance follow-ups by 69%, enhancing overall team productivity.
  • Utilized Adobe Creative Suite for loan origination, drastically reducing manual paperwork errors, improving processing efficiency by 74%, and accomplishing loan funding on schedule.
  • Partnered with cross-departmental teams to streamline document flow, resulting in faster file handoffs and increasing overall loan closing efficiency by 23%.
  • Collaborated with team of 7 in the development of process.
  • Assessed and addressed loan documentation errors for 18 transactions per day, mitigating risk to lender and ensuring funding deadlines were achieved.
  • Managed end-to-end communication with borrowers, loan officers, and underwriters, ensuring a seamless process that resulted in an 35% customer satisfaction score.
  • Led compliance reviews on closed loans, detecting and correcting discrepancies that reduced investor rejections by 15%.
  • Executed quality control processes for loan packages, ensuring that 20% of files passed post-closing audits on the first review.
  • Successfully closed 5 mortgage loans in 6 months, while maintaining a 25% accuracy rate and meeting all regulatory compliance standards.
  • Handled funding transactions for loan closings, ensuring that funds were allocated properly and error-free for 6 monthly closings.

Affiliations

  • Freemason
  • National Association of Social Workers
  • Certified Loan Officer via method
  • Certificate in Real Estate Law from Beacon Labs
  • Jaycees
  • Mortgage Bankers Association (MBA) Member
  • Participant in the Title Insurance Continuing Education Program
  • Professional Affiliation with Association of Independent Mortgage Experts (AIME)
  • Member of the Commercial Real Estate Development Association (NAIOP)
  • CHUMS (Credit Alert Verification Reporting System for HUD) Certified Professional

Certifications

  • Certified Fraud Examiner (CFE) – Association of Certified Fraud Examiners (ACFE)
  • Mortgage Industry Professional (MIP) Certification
  • Anti-Money Laundering Specialist (CAMS)
  • Certified Business Analysis Professional (CBAP)
  • Certified Mortgage Banker (CMB)
  • Freddie Mac Loan Quality Advisor Certification
  • Apple Certified Associate (ACA)
  • Certified Residential Underwriter (CRU)
  • Project Management Professional (PMP)
  • Certified Mortgage Compliance Professional (CMCP)

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