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Skills

  • Clerical support
  • Statistical Process Control (SPC)
  • Conflict resolution
  • Hardware evaluation
  • User interface understanding
  • Food preparation
  • Six Sigma
  • Audit Compliance
  • Inspection reviews
  • Extremely organized

Work Experiences

  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Achieved results over two years.
  • Entered data into the Tableau system, including payments, account information, and call logs.
  • Oversaw the QS 9000 certification process and provided training to hourly and management employees, as well as category and metric personnel.
  • Created multi-threaded admin web applications based on program.
  • Inspected the products and the progress of the workers throughout the production process.
  • Oversaw the delivery of initiative project by program team, which resulted in framework.
  • Kept track of the staff's organization and made suggestions for improving daily operations.

Summaries

  • Accomplished Quality Assurance coordinator.
  • Develop and maintain a quality management system that adheres to ISO 9001 and other relevant standards and business requirements.
  • Professional in quality management with a proven track record of delivering efficiency and standardization while adhering to all ISO, QS 9000, and Six Sigma quality systems.
  • All QA operations, policies, and procedures are mastered.
  • Professional with experience in developing a company's quality strategy, procedures, and processes.
  • Professional with 15 years of progressive experience in the field who is highly organized and detail-oriented.
  • Clear understanding of risk assessment and performance reporting as well as workflow optimization training.
  • Committed to evaluating product quality and manufacturing processes thoroughly in order to achieve superior results and customer satisfaction.
  • Within Art and Design, senior Quality Assurance Coordinator and outstanding performer in risk assessment and budget management.
  • Methodical Quality Assurance Manager with exceptional analytical and problem-solving skills.

Accomplishments

  • Led process improvement initiatives that decreased waste by 76% and increased production efficiency by 3 hours per shift.
  • Documented and resolved framework which led to standard.
  • Introduced Six Sigma principles to drive overall process improvement, achieving a 25% reduction in variation across key product lines.
  • Refined a statistical process control (SPC) model that ensured compliance with standard standards, leading to a 54% reduction in non-conformance reports.
  • Resolved product issue through consumer testing.
  • Improved inspection cycle times by 67% through the re-configuration of quality gates and better scheduling adherence.
  • Reduced customer complaints by 40% over two years by implementing corrective action/preventive action (CAPA) protocols.
  • Designed and implemented fault diagnostics processes that improved product quality by 70% and reduced cycle times by 10 minutes.
  • Monitored suppliers' adherence to quality standards via integrated tracking systems, leading to a 39% reduction in material rejections.
  • Increased supplier quality performance by 24% through comprehensive assessments and supplier relationship management tactics.

Affiliations

  • Association for Supply Chain Management (ASCM) - Held CPIM Certification
  • Project Management Institute
  • Member of the Risk Management Society (RIMS)
  • Institute of Industrial and Systems Engineers (IISE) - Completed Lean Six Sigma Black Belt training
  • Society of Manufacturing Engineers (SME) - Member
  • Coordinated with Global Automotive Task Force (GATF) stakeholders
  • Society for Maintenance and Reliability Professionals (SMRP) - Member
  • Association for Supply Chain Management (APICS)
  • Technical documentation and regulatory compliance contributor for the International Compliance Professionals Association (ICPA)
  • Regular participant in American Society for Testing and Materials (ASTM) quality control seminars

Certifications

  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Automated Testing Process Certification - process
  • Google Certified Professional Cloud Architect
  • Certified Six Sigma Black Belt (CSSBB) - Lakeside Partners
  • Apple Certified Associate (ACA)
  • Certified Six Sigma Green Belt (CSSGB) - Lakeside Partners
  • ISO 9001:2015 Lead Auditor Certification - procedure
  • Salesforce
  • CompTIA Network+
  • Professional Scrum Master (PSM) Certification - Lakeside Partners

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