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Skills

  • Staff development
  • Material Specifications
  • Regulatory Dossiers
  • Process improvement
  • Extremely organized
  • Process implementation
  • Report writing
  • Dinner service planning
  • Food preparation
  • User interface understanding

Work Experiences

  • Kept track of quality issues with external customers, suppliers, and the plant's internal operations.
  • Achieved a 21% reduction in quality issues.
  • Assessed material compliance.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Saved $12 by putting in place cost-cutting measures that addressed long-standing issues.
  • Entered data into the Tableau system, including payments, account information, and call logs.
  • Used coaching tools and techniques to help managers and team members improve their performance.
  • Implemented ISO 9000 quality management systems, which defined business practices and led to certification and improved business practices.
  • Acted as a key liaison for internal audits.
  • Had an excellent attendance record and was always on time for work.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Increase the productivity and quality of finished goods by using creativity to improve the manufacturing process.
  • Recognized on a regular basis for outstanding performance and contributions to the Art and Design industry's success.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Methodical Quality Assurance Manager with exceptional analytical and problem-solving skills.
  • Motivated Quality Assurance Coordinator with experience managing large-scale projects, including budgeting and administration.
  • Accomplished Quality Assurance coordinator.
  • Quality Assurance Manager who is well-versed in all QA operations, policies, and procedures.

Accomplishments

  • Reduced customer complaints by 40% over two years by implementing corrective action/preventive action (CAPA) protocols.
  • Led process improvement initiatives that decreased waste by 76% and increased production efficiency by 3 hours per shift.
  • Increased sales 17% over 18 months.
  • Developed and executed Root Cause Analysis (RCA) for key production issues, eliminating recurrent defects and saving 17 annually in rework costs.
  • Introduced real-time defect reporting application, cutting rework times by 16% and improving overall product quality.
  • Led a cross-functional team to investigate product non-compliances, resolving quality issues swiftly and reducing downtime by 25%.
  • Improved supplier performance through regular quality review meetings, reducing average defect rates by 68%.
  • Utilized ServiceNow to perform root cause analysis on recurring defects, leading to a 80% reduction in failure rates.
  • Collaborated with production teams to integrate quality best practices, reducing customer returns by 84%.
  • Led a team of 17 QA technicians to streamline inspection processes, reducing defect reporting time by 66% and cutting costs by 15.

Affiliations

  • American Society of Safety Professionals
  • Institute of Industrial and Systems Engineers (IISE) - Completed Lean Six Sigma Black Belt training
  • U.S. National Quality Strategy (NQS) participant
  • International Council of Nurses
  • Participated in Kaizen Institute training and events
  • Member of the American National Standards Institute (ANSI)
  • Member of the Risk Management Society (RIMS)
  • Affiliated with the Regulatory Affairs Professionals Society (RAPS)
  • Society of Human Resource Management
  • Statistical Process Control researcher at the American Statistical Association (ASA)

Certifications

  • Certified Supplier Quality Professional (CSQP) - ASQ
  • Certified Quality Improvement Associate (CQIA) - American Society for Quality (ASQ)
  • Total Quality Management (TQM) Certification Brightline
  • Certified Public Accountant
  • Certified Software Quality Analyst (CSQA) - Northwind
  • Certified Quality Auditor (CQA) - American Society for Quality (ASQ)
  • ServSafe
  • CompTIA A+ Technician
  • Salesforce
  • Internal Auditor Training - ISO 13485 Certification - Brightline

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