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Skills

  • Customer service for high-end clientele
  • Attention to detail in food and beverage service
  • Team leadership and development
  • Sanitizing understanding
  • Equipment maintenance
  • Feedback loop creation using SAP
  • Project organization
  • Recipes and menu planning
  • Complaint resolution via guest interaction
  • Operational improvement

Work Experiences

  • Prepared meals from scratch using authentic, well-known recipes to generate repeat business.
  • Was in charge of food costs and inventory management.
  • Collaborated with the events department.
  • Addressed guest complaints promptly, improving complaint resolution time by 2 hours and reducing repeat issues by 59%.
  • Conducted routine audits of the in-room dining kitchen.
  • Collaborated on marketing campaign strategies for promoting in-room dining services during method, resulting in a revenue increase of $10 over one year.
  • Addressed guest complaints promptly.
  • Created a feedback loop with guests via HubSpot, obtaining real-time service insights and addressing concerns within the past year.
  • Was successful in resolving difficult customer complaints, promoting brand loyalty, and increasing repeat business.
  • Collaborated with kitchen and housekeeping departments to streamline service flow, reducing delivery times by 8 minutes on average.

Summaries

  • Accomplished at menu consultation and collaboration, developed in-room dining options that increased guest engagement and food sales by $10 per quarter.
  • In-Room Dining Supervisor has been certified.
  • Committed to improving customer experiences while lowering costs overall.
  • Dedicated kitchen manager with strong leadership and organizational abilities.
  • Collaborated on menu designs with the Executive Chef.
  • Achieved results through effective cross-department coordination.
  • In-Room Dining Supervisor with 18 years of experience in standard industry who is attentive.
  • Talented chef with 13 years of experience preparing and serving a wide range of foods.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved a yearly reduction of $9 in operating expenses.

Accomplishments

  • Spearheaded cross-departmental communication to reduce order delivery inconsistencies, improving coordination between standard.
  • Collaborated with hotel management to design seasonal in-room dining menus, leading to a 37% boost in guest orders during two years.
  • Trained staff on up-to-date service procedures, leading the department to a 51% improvement in service delivery speed and accuracy.
  • Collaborated with team of 6 in the development of standard.
  • Reduced unnecessary food spoilage by 78% through improved inventory rotation and order management techniques.
  • Resolved product issue through consumer testing.
  • Led a monthly service audit on in-room dining operations, identifying and resolving inefficiencies which resulted in a 26% reduction in delivery errors.
  • Enhanced staff engagement through recognition programs, leading to a 72% improvement in employee retention percentage over one year.
  • Ensured 100% compliance with health regulations, earning PMP approval with zero violations during 2019.
  • Optimized staffing and order fulfillment processes during high-demand hotel events, reducing response time by 44%.

Affiliations

  • Project Management Institute
  • Event Service Professionals Association (ESPA)
  • Society of Women Engineers
  • International Association of Administrative Professionals
  • Hotel, Restaurant, and Tourism Management Program – category
  • National Food Safety Management Certification 2017
  • Worldwide Hospitality Awards
  • National Restaurant Association (NRA)
  • Society for Human Resource Management (SHRM)
  • Association for Supply Chain Management (APICS)

Certifications

  • Hospitality & Tourism Management Certificate - initiative
  • Project Management Professional (PMP)
  • Conflict Resolution and Mediation Certificate - Lakeside Partners
  • Google Certified Professional Cloud Architect
  • Cisco Certified Internetwork Expert (CCIE)
  • Microsoft Certified Systems Engineer (MCSE)
  • Team Leadership in Hospitality - Meridian
  • CompTIA A+ Technician
  • Menu Planning and Cost Control Certification - metric
  • ServSafe Certified Food Protection Manager

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