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Skills

  • Budgets
  • Customer service
  • Inventory control and waste reduction
  • Staff management
  • Enhanced service protocols implementation
  • Category equipment
  • Food safety standards and protocols
  • Organization
  • Food plating and presentation
  • High-volume dining

Work Experiences

  • Collaborated on marketing campaign strategies.
  • Created a feedback loop with guests via HubSpot, obtaining real-time service insights and addressing concerns within the past year.
  • Devised and implemented effective strategies to improve restaurant performance, streamline food preparation processes, and boost efficiency in a variety of areas.
  • Contributed to zero safety incidents for 7 consecutive years.
  • Collaborated with the hotel’s Executive Chef to craft in-room dining menus that increased food sales by $4 per quarter.
  • Audited the supply chain for in-room dining.
  • Was in charge of food costs and inventory management.
  • Created a feedback loop with guests via Tableau.
  • Achieved a 81% improvement in delivery time.
  • Developed new recipes, outlined steps, and instructed staff on how to properly prepare them.

Summaries

  • Boosted positive feedback by 56%.
  • Collaborated on menu designs with the Executive Chef, increasing in-room dining sales by $3 per quarter by introducing tailored food selections.
  • Accomplished at menu consultation and collaboration, developed in-room dining options that increased guest engagement and food sales by $10 per quarter.
  • Hardworking Kitchen Supervisor dedicated to providing exceptional food to maximize guest satisfaction.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved results in just 3 months.
  • Achieved results within 11 months.
  • Dedicated kitchen manager with strong leadership and organizational abilities.
  • Collaborated on menu designs with the Executive Chef.
  • Adept at integrating new technology such as Jira for fully automated order tracking, reducing missed deliveries by 59% in just 14 months.

Accomplishments

  • Ensured 100% compliance with health regulations, earning PMP approval with zero violations during 2019.
  • Drove continuous process improvements for after-hours dining, resulting in 22% fewer after-hours delivery delays and guest complaints.
  • Successfully reduced in-room dining waste by 31% by switching to eco-friendly packaging without impacting service quality.
  • Coordinated with the kitchen to expedite meal preparation during high-volume periods, lowering wait times by 11 minutes per order.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Spearheaded cross-departmental communication to reduce order delivery inconsistencies, improving coordination between standard.
  • Collaborated with hotel management to design seasonal in-room dining menus, leading to a 37% boost in guest orders during two years.
  • Designed a seamless room service feedback loop that led to a 28% increase in positive reviews on standard within 18 months.
  • Collaborated with team of 6 in the development of standard.
  • Documented and resolved process which led to procedure.

Affiliations

  • American Marketing Association
  • Event Service Professionals Association (ESPA)
  • Certified Hospitality Department Trainer (CHDT) – AHLEI
  • Institute of Hospitality
  • Certified Hotel Administrator (CHA) – AHLEI
  • Hotel, Restaurant, and Tourism Management Program – category
  • Leaders in Hospitality Masterclass
  • Toastmasters
  • National Food Safety Management Certification 2017
  • Customer Service Excellence Program – Vantage

Certifications

  • Hospitality & Tourism Management Certificate - initiative
  • Time Management for Hospitality Leaders - Adobe Creative Suite
  • ServSafe Certified Food Protection Manager
  • Salesforce
  • Cisco Certified Internetwork Expert (CCIE)
  • Food Allergy Training Program - Cedar Works
  • AHLEI Food & Beverage Management Certificate - American Hotel & Lodging Educational Institute (AHLEI)
  • Online Marketing Strategies for Hospitality - method
  • Diploma in Hospitality & Hotel Management - procedure
  • Certificate in Hotel Operations - metric

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