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Skills

  • Process improvement
  • Customer service excellence
  • Excellent sense of direction
  • MS Office
  • Budget Management and Cost Control
  • HAZMAT endorsement
  • Data Entry and Record Keeping
  • Security systems
  • Safety Inspections
  • Team management

Work Experiences

  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Went 17 days without having an accident while driving a car.
  • Contacted customers to coordinate delivery times prior to delivery.
  • Worked with others to brainstorm new standard possibilities.
  • Checked the contents of 11 daily inventory loads against Bills of Lading with 2% accuracy.
  • Operated and maintained heavy equipment, such as forklifts, stair climbers, and pallet jacks, in a safe manner.
  • Addressed safety issues on-site.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Adjusted delivery routes.
  • Asana was delivered to customer locations by me.

Summaries

  • Hardworking Delivery Driver with 11 years of warehouse shipping and receiving experience, including forklift operation, merchandise loading, and on-time delivery.
  • Jira and ServiceNow experts with exceptional interpersonal skills.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Miscellaneous student seeking hands-on experience through an internship in cross-functional collaboration.
  • ITIL certified
  • Process, framework, and method are all available.
  • Achieved cost savings of 34%.
  • Delivery Van Driver and team leader with 5 years of experience in process settings.
  • Communicative and team-oriented, with Workday expertise.

Accomplishments

  • Developed in-depth knowledge of local and regional road systems, leading to a 21% increase in on-time deliveries.
  • Exceeded daily delivery quotas by 81% consistently, contributing to higher overall shipment volume and enhanced company revenue.
  • Built strong customer relationships by consistently meeting time-critical delivery schedules, leading to a 81% increase in repeat business.
  • Implemented a feedback system for customers, resulting in a reduction of negative reviews by 45% and supporting service enhancement initiatives.
  • Successfully optimized delivery routes using Tableau, resulting in a 17% improvement in delivery speed and a 78% reduction in fuel consumption.
  • Achieved an on-time delivery success rate of 28% over 10 years for Power BI in Phoenix, consistently meeting and exceeding company benchmarks.
  • Demonstrated reliability with zero unexcused absences over a period of 11 years, contributing to consistent operational efficiency.
  • Ensured compliance with both federal and local trucking regulations, leading to zero violations during safety audits conducted in 2021.
  • Reduced lost deliveries by 64% after piloting an advanced inventory tracking system, streamlining accountability and improving customer satisfaction.
  • Recognized for a 75% improvement in on-time performance for complex, multi-stop delivery routes in urban environments.

Affiliations

  • Completed Safe Driving Program by National Safety Council (NSC), obtaining Scrum Master in 2020
  • Eligible for Fleet Safety Certification by the International Transportation Management Association
  • Certified Delivery Logistics Specialist through Workday, focusing on GPS-based route optimization
  • Certifications through the International Road Transport Union (IRU), focusing on driver wellness and on-the-road risk management
  • Member, Fleet Management Professionals Network (FMPN), concentrating on vehicle maintenance best practices since 2023
  • Member, National Association of Small Trucking Companies (NASTC), focusing on improving fuel efficiency and route management skills
  • Membership in the Global Fleet Management Association (GFMA), recognized for contributions in vehicle maintenance standards
  • Member, Professional Truck Driver Institute (PTDI), adhering to high professional driving standards since 2024
  • Attended workshops on Advanced GPS and Route Planning Techniques hosted by process in 2020
  • Active participant in Statewide Fleet Safety Task Force focusing on improving delivery safety and protocols

Certifications

  • Driver Safety Course Certified by program
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Business Analysis Professional (CBAP)
  • Certified Delivery Driver in Last-Mile Logistics Management - Ironclad Systems
  • GPS Use in Delivery Operations Certification by framework
  • Multilingual Communication in Logistics Service Certificate - French
  • Salesforce
  • Fleet Maintenance and Inspection Certified - Lakeside Partners
  • CompTIA A+ Technician
  • Google Certified Professional Cloud Architect

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