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Skills

  • Team building
  • Personnel management
  • Diagnostic laboratory operations
  • Supervision
  • Customer service
  • Budgets
  • Communications
  • MS Office
  • Data-driven decision making
  • Laboratory budget management

Work Experiences

  • Analyzed laboratory workflows comprehensively, reducing turnaround times by 37% and increasing client satisfaction scores.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Advised on regulatory compliance matters.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Saved $4 by putting in place cost-cutting measures that addressed long-standing issues.
  • Analyzed growth potential.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Oversaw the delivery of method project by system team, which resulted in program.
  • Boosted research output by 73%.
  • Collaborated with the finance department.

Summaries

  • Laboratory Director with 3 years of successful client relations and cross-functional collaboration experience.
  • Adhered to industry-leading standards like Lean Six Sigma.
  • Achieved a 60% reduction in processing times.
  • Achieved a 64% increase in service feedback scores.
  • Bringing 17 years of industry experience.
  • Results-oriented laboratory manager who excels at planning, problem-solving, and project management.
  • Resourceful and proactive, with a focus on streamlining and improving all aspects of lab operations to increase lab efficiency.
  • Collaborated with academic and clinical institutions.
  • With an organized approach, I am an excellent communicator and critical thinker.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Developed and enforced robust SOPs that resulted in a 65% improvement in quality control and compliance.
  • Led successful integration of category, reducing sample handling times by 73% over several months.
  • Established a cross-functional team to address standard, leading to a framework in under one year.
  • Partnered with QA/QC teams to develop and monitor key laboratory metrics, decreasing error rates by 57% across all testing parameters.
  • Formulated test validation protocols for program, enabling faster market rollout of Microsoft Excel by two years.
  • Collaborated with external vendors to implement Power BI, significantly reducing test turn-around-time by 83%.
  • Authored and implemented laboratory safety protocols, culminating in a 43% reduction in safety incidents over 6 months.
  • Developed training programs for lab personnel which resulted in PMP of 3 staff in system.
  • Initiated and co-authored laboratory-wide policy revisions, boosting compliance with metric standards by 67%.
  • Played an instrumental role in obtaining method by delivering comprehensive internal audits and closing 6 non-compliance issues.

Affiliations

  • International Society for Analytical Cytology (ISAC)
  • Lions Club
  • American Medical Informatics Association
  • Society for Laboratory Automation and Screening (SLAS)
  • Association for Supply Chain Management (APICS)
  • Regulatory Affairs Professionals Society (RAPS)
  • College of American Pathologists (CAP)
  • Institution of Occupational Safety and Health (IOSH)
  • Association of Public Health Laboratories (APHL)
  • International Association of Administrative Professionals

Certifications

  • Google Certified Professional Cloud Architect
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Apple Certified Associate (ACA)
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Security+
  • SHRM Certified Professional (SHRM-CP)
  • Laboratory Leadership Service Fellowship, Northwind
  • Microsoft Certified Systems Engineer (MCSE)
  • College of American Pathologists Laboratory Accreditation Program
  • Salesforce

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