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Skills

  • Point of Sale (POS) System Proficiency
  • Wine service
  • Sales expertise
  • Multitasking in a fast-paced environment
  • Beverage knowledge and mixology basics
  • High-volume dining
  • Tableside service
  • Food preparation
  • Impeccable attention to service details
  • Point of sale knowledge

Work Experiences

  • Showed enthusiasm and promoted method service to customers, which resulted in an increase in referrals and walk-in traffic.
  • Kept up with menu changes so that I could provide current and accurate information, answer questions, and assist customers in making the best meal choices based on their preferences.
  • Shared my knowledge of menu items and flavors with customers, allowing them to make personal choices based on their preferences and interests.
  • Kept track of patrons' alcohol consumption and took measures to prevent inappropriate behavior.
  • Achieved flawless execution of procedure.
  • Answered customers' questions, suggested items, and kept track of their orders.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
  • Greeted new customers, talked about specials, took drink orders, and made positive connections with them right away.
  • Cleaned and coordinated the cleaning of both indoor and outdoor dining areas, including wiping tables, placing trash in receptacles, and restocking supplies.
  • Cashed out customers using cash registers and credit card machines, handling up to $12 in cash per event.

Summaries

  • Customer experience is known to be enhanced by this dynamic presence.
  • At method restaurant, creative floor leader with 9 years of experience serving 15 dinner guests.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • In stressful situations, a detailed organizer of service operations with versatility.
  • Large-scale events, as well as intimate gourmet dining and afternoon tea services, are all areas of expertise.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Section Waiter who is focused on guest satisfaction and has excellent interpersonal and communication skills.
  • Clear understanding of team leadership and client relations as well as workflow optimization training.
  • Within Miscellaneous, senior Section Waiter and outstanding performer in risk assessment and stakeholder engagement.
  • 10 years of experience attracting repeat customers and enhancing the reputation of a business by providing exceptional service.

Accomplishments

  • Devised a floor coverage strategy during unexpected staff shortages, successfully minimizing impact on service speed and overall guest experience.
  • Introduced specialty spirits sales techniques, increasing bar revenue by $metric over a several months.
  • Frequently exceeded weekly beverage and food sales targets by implementing upselling techniques and utilizing strong product knowledge.
  • Highlighted as an employee of the month for delivering exceptional guest experiences, which increased customer loyalty by 72%.
  • Initiated customer loyalty programs and personalized service follow-ups, resulting in a 36% increase in repeat business.
  • Used detailed product knowledge to recommend high-margin items, contributing to a 25% growth in average sales per guest.
  • Documented and resolved initiative which led to standard.
  • Contributed to a team effort in achieving a 24% boost in monthly sales by consistently cross-selling dessert and beverage items.
  • Helped facilitate the introduction of seasonal menu changes by advising staff on new items, resulting in smooth rollouts and consistent service quality.
  • Lead daily pre-shift briefings, ensuring all team members are aligned on specials, guest preferences, and event needs, driving up guest satisfaction.

Affiliations

  • BarSmarts Mixology Course Completion
  • Advanced Certification in Wine Knowledge from Court of Master Sommeliers
  • American Hospitality and Lodging Association (AHLA)
  • International Food and Beverage Association (IFBA)
  • Graduate of Phoenix School of Hospitality Management
  • Food Allergy Research & Education (FARE) Member
  • American Culinary Federation (ACF) educational course attendee
  • Food Allergy Safety Training (FAST) Certification 2022
  • Association for Supply Chain Management (APICS)
  • Professional Bartending School (PBS) Completion

Certifications

  • Diploma in Dining Etiquette and Hospitality Management
  • First Aid/CPR/AED Certification
  • ServSafe Food Protection Manager Certification
  • Food Handling & Hygiene Certification
  • Hospitality Service Supervision Certification
  • Alcoholic Beverage Control Certification Oregon
  • Responsible Alcohol Service Certification
  • CompTIA A+ Technician
  • Certified Sommelier by Northwind
  • Wine Appreciation and Sales Certification

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