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Skills

  • Supervision
  • Process improvement
  • Chart pulling
  • Medical document translation (standard, framework)
  • Cross-functional team coordination
  • Problem resolution
  • Regulatory compliance
  • De-escalation techniques
  • Appointment scheduling
  • HIPAA compliance knowledge

Work Experiences

  • Compiled findings that improved clinic productivity.
  • Used Microsoft Excel to make appointments.
  • Transported HubSpot to 18 months customer locations.
  • Analyzed service utilization for senior management.
  • Looked for industry trends on social media and through online sources.
  • Achieved a 35% reduction in customer complaints.
  • Coached front-desk staff on best practices.
  • Collected over $16 in backdated claims.
  • Went over the doctors' daily care slips.
  • Assisted in the auditing of patient records, ensuring compliance with process standards and reducing administrative errors by 64%.

Summaries

  • Adept at ensuring effective patient engagement.
  • Consummate team player.
  • Achieved a 64% reduction in patient response times.
  • Collecting patient information, keeping an organized office, and coordinating with medical professionals are all skills she possesses.
  • Achieved a 60% increase in collections.
  • Contributed to 38% patient compliance.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Contributed to a 20% improvement in service quality.
  • Conducted patient record compliance audits.
  • Clinical Service Representative skilled in managing patient records.

Accomplishments

  • Initiated a comprehensive patient feedback system that boosted patient retention by 28% through tailored service improvements.
  • Implemented time management strategies within the clinic, reducing patient wait times by 68% and increasing the number of daily appointments by 11.
  • Handled high-stress situations such as escalated patient complaints, successfully resolving 59% of the cases within three years, contributing to patient satisfaction.
  • Championed the launch of a new patient portal, migrating 74% of the patient base within one year, improving patient engagement and satisfaction.
  • Increased the clinic's patient throughput by 72% by streamlining administrative workflows in patient intake and check-out procedures.
  • Played a key role in securing additional funding for Boston clinic by accurately documenting services and ensuring proper claim submissions.
  • Collaborated across multiple departments to ensure smooth operations and improve cross-functional healthcare services, reducing communication delays by 43%.
  • Led the effort in reducing filing errors by transitioning to an electronic health record system, improving record accuracy by 49% and gaining positive feedback from compliance.
  • Ensured compliance with HIPAA regulations by educating staff on best practices, preventing data breaches and maintaining patient confidentiality.
  • Trained 5 team members on healthcare compliance procedures, achieving program-compliant status during internal audit at Denver.

Affiliations

  • Toastmasters
  • National Association of Healthcare Access Management (NAHAM)
  • National Association of Social Workers
  • Medical Group Management Association (MGMA)
  • Rotary International
  • Healthcare Financial Management Association (HFMA)
  • American Society of Safety Professionals
  • Society for Health Communication
  • Association of Clinical Research Professionals (ACRP)
  • Jaycees

Certifications

  • Certified Outpatient Coder (COC)
  • Certified Healthcare Financial Professional (CHFP)
  • ServSafe
  • Certified Health Data Analyst (CHDA)
  • Clinical Documentation Improvement Practitioner (CDIP) by category
  • Certified Business Analysis Professional (CBAP)
  • CompTIA A+ Technician
  • Certified Professional Coder (CPC) through AAPC
  • Google Certified Professional Cloud Architect
  • Certified Medical Office Manager (CMOM)

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