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Skills

  • Stock management
  • ServSafe
  • Business operations
  • Team Leadership
  • Payment processing (credit, debit, mobile)
  • Cash register management
  • Multitasking in high-pressure environments
  • Communications
  • Building Customer Loyalty
  • Project organization

Work Experiences

  • Washed, peeled, and cut a variety of fruits and vegetables to prepare for serving.
  • Conducted comprehensive product presentations to educate customers on SAP features, resulting in 72% higher customer satisfaction.
  • Aligned presentation with brand standards.
  • Actively participated in continuous improvement meetings and contributed efficiency suggestions that cut operational time by 10 hours weekly.
  • Quickly distributed food to the wait staff in order to provide excellent customer service.
  • Wiped down counters and sanitized equipment to keep the food prep and dining areas clean.
  • Washed, peeled, cut, and measured the ingredients for the recipe.
  • Assisted customers in navigating returns and exchanges.
  • Maintained effective supply levels by counting, monitoring, and reordering food and dry goods.
  • Achieved a 42% reduction in onboarding time.

Summaries

  • Collaborated effectively with management.
  • Takes orders, fills special requests, prepares food, and quality assurance with ease.
  • Offering 8 years of food preparation and customer service experience.
  • Accomplished Front Line Associate.
  • Keep the kitchen and initiative areas clean and tidy at all times.
  • Consistently balanced registers.
  • Assisted customers in navigating the return and exchange process.
  • Well-organized and efficient, with a strong desire to please customers.
  • Collaborative Front Line Associate.
  • Certified in customer service excellence.

Accomplishments

  • Created promotional displays that aligned with marketing strategies, enhancing seasonal sales that surpassed targets by 16%.
  • Identified inefficiencies in cash-handling procedures, resulting in the implementation of process improvements that decreased cash shortages by 17%.
  • Proactively maintained displays and promotional materials in accordance with corporate guidelines, ensuring a 83% improvement in customer engagement.
  • Assisted in the training and mentoring of new hires, reducing ramp-up time for new associates by 13 weeks.
  • Actively contributed to loss prevention efforts, detecting and resolving 12 incidents, preventing potential financial loss of 18.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Trained new front-line staff in customer service best practices, reducing onboarding time by 11 days and improving service quality.
  • Ensured daily sales and inventory reports were accurately completed and submitted on time, contributing to overall departmental operational efficiency.
  • Assisted during a promotional event, achieving a 57% higher than expected foot traffic through effective event coordination and customer outreach.
  • Optimized checkout process through the use of advanced Point-of-sale (POS) systems, reducing wait times by 17 minutes during peak hours.

Affiliations

  • National Retail Federation (NRF)
  • Certified Retail Management Associate (CRMA) - Six Sigma
  • Certified Customer Service Specialist (CSS) - OSHA
  • American Marketing Association (AMA) - Retail and Service Focus Group
  • Professional Retail Store Maintenance Association (PRSM)
  • Association of Retail Marketing Consultants (ARMC)
  • Project Management Institute
  • National Association for Retail Leadership (NARL)
  • American Society for Quality (ASQ)
  • International Association of Human Resource Information Management (IHRIM) - Retail Track

Certifications

  • Certified Sales Planning and Forecasting Specialist - Northwind
  • Certified Public Accountant (CPA)
  • CompTIA Security+
  • Certified Customer Experience Professional (CCXP) - Cedar Works
  • Retail Leadership Certificate - Brightline
  • Customer Loyalty and CRM Systems Certification - Ironclad Systems
  • Certified Public Accountant
  • CompTIA A+ Technician
  • Customer Service Excellence Certification Meridian
  • First Aid, CPR, AED Certification – American Red Cross

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