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Skills

  • Kennel cleaning and sanitizing methods
  • Client relationship management
  • Positive learning process
  • Client-focused
  • Cost reduction strategies
  • Sales and marketing
  • Computer literate
  • Accounts payable/receivable
  • Territory Sales Experience
  • Customer satisfaction

Work Experiences

  • Quickly identified problems and alerted Executive Manager to any potential project delays.
  • Used Jira to accurately enter data into a batch ticketing system.
  • Recommendation
  • Provided management with metric updates on renewal progress, at-risk renewals, and renewal forecasts.
  • Identified
  • Kept track of everything.
  • Completed the work outlined on the repair order with efficiency and accuracy.
  • Had planned ahead.
  • Established
  • Helped with regulatory compliance by supervising all audits to ensure protocol compliance.

Summaries

  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a framework position with a forward-thinking organization.
  • Versatile
  • Highly effective in team leadership, evaluating personnel performance, and putting in place top-notch strategies.
  • Focused on customer service
  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
  • Fluent in both English and Spanish.
  • Executive Manager with 18 years of successful stakeholder engagement and team leadership experience.
  • Offering process improvement and team leadership, meticulous leader and strategic planner with broad managerial acumen.
  • Over 16 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.

Accomplishments

  • Identified key market opportunities, spearheading the company’s entry into standard, boosting revenue streams by 69%.
  • Implemented training programs for senior management that increased leadership efficacy and contributed to a 51% improvement in employee retention.
  • Oversaw the launch of a new product line, which contributed to a 65% uplift in year-over-year sales in 2024.
  • Documented and resolved program which led to initiative.
  • Developed and executed a succession planning framework, identifying and training high-potential employees for critical leadership roles.
  • Resolved product issue through consumer testing.
  • Led the redesign and implementation of the corporate budgeting process, reducing budget variances by 72% while enhancing forecasting accuracy.
  • Developed and executed monthly and quarterly KPI reviews, aligning business operations with organizational goals and yielding a 59% improvement in overall performance.
  • Increased sales 5% over three years.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • International Association of Administrative Professionals
  • Project Management Institute
  • Association for Talent Development (ATD)
  • Lions Club
  • Association for Supply Chain Management (APICS)
  • National Black MBA Association (NBMBAA)
  • National Association for Professional Women (NAPW)
  • LinkedIn Leadership & Management Forum
  • Association of Information Technology Professionals
  • National Association of Corporate Directors (NACD)

Certifications

  • Negotiation Mastery Certification from initiative
  • Certified Executive Coach from method
  • Certified Corporate Responsibility Executive (CCRE) from International Corporate Social Responsibility Association
  • Cisco Certified Network Associate (CCNA)
  • Certified Information Systems Auditor (CISA) - process
  • Certified Business Analysis Professional (CBAP)
  • CompTIA A+ Technician
  • First Aid/CPR Certified
  • Certified Public Accountant (CPA)
  • Finance for Senior Executives from system

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