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Skills

  • Vendor relationship management
  • Financial Management
  • Customer service
  • Business Development
  • Event planning and coordination
  • Budgeting
  • Data-driven decision making
  • Sales and marketing
  • Performance metrics evaluation
  • Front Desk Operations Workflow Optimization

Work Experiences

  • Created a cutting-edge employee recognition program that increased productivity and morale.
  • Oversaw quality programs aimed at reducing late compliance activities.
  • Various events, such as tradeshows, seminars, and workshops, were used to engage prospects and customers.
  • Conducted supplier risk management assessments in order to evaluate the procedure program for senior management's planning purposes.
  • Manufacturing service agreements and quality standards were negotiated by me.
  • Was in charge of maintaining store equipment such as computers, printers, and fax machines.
  • Enhanced and redefined organizational structure to maintain the company's competitive edge across territories.
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • Shared best practices with on-site and external personnel to align efforts and goals.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.

Summaries

  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • Clear understanding of stakeholder engagement and project management as well as performance reporting training.
  • Hospitality Consultant is a multi-talented Hospitality Consultant who is consistently rewarded for planning and operational improvements.
  • Demonstrated ability to develop and manage exceptional teams in order to meet and exceed challenging goals.
  • Effective problem-solver and leader who excels at streamlining operations to reduce costs and improve organizational efficiency.
  • Hospitality Consultant is a skilled Hospitality Consultant who provides encouragement and feedback to help employees succeed.
  • Develop strategic business partnerships and relationships.
  • Motivated procedure manager with a track record of best practices and operations in the Miscellaneous.
  • Customer-focused professional with 13 years of experience in the Miscellaneous sector.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Successfully rolled out a mobile app across 7 properties, achieving a 75% adoption rate among loyal guests in 4 months.
  • Coordinated staff training programs which achieved a 44% decrease in employee turnover at Portland.
  • Guided the digital transformation of booking systems, leading to a 22% higher conversion rate in mobile traffic in 2017.
  • Introduced new green-certified cleaning products into housekeeping routines, reducing waste by 56% annually.
  • Implemented a cost-control audit project at 10 properties, reducing annual operational costs by $16, achieving savings target in 4 months.
  • Executed a comprehensive guest experience improvement initiative that led to a President's Club for customer excellence in 2020.
  • Advised on revenue enhancement strategies at 12 hotels, achieving a Year-on-Year revenue increase of $7.
  • Restructured site-level standard operating procedures at 5 locations, resulting in improved guest satisfaction scores by 38%.
  • Created a customer loyalty program that increased direct bookings by 74% and minimized OTA fees across Atlanta.
  • Directed a full-scale CRM integration across Jira platform, improving guest retention by 39%.

Affiliations

  • Certified Hospitality Trainer (CHT) through framework
  • Certified Hospitality Revenue Manager (CHRM) from initiative
  • Travel Leaders Network
  • Association for Computing Machinery
  • Jaycees
  • Association of Corporate Travel Executives (ACTE)
  • National Concierge Association (NCA)
  • Luxury Hotel Association (LHA)
  • Society of Women Engineers
  • Event Industry Council (EIC)

Certifications

  • Certified Hospitality Consultant (CHC)
  • Leadership in Energy and Environmental Design (LEED) for Hospitality Certification
  • Certified Hospitality Revenue Manager (CHRM)
  • Certified Guest Service Professional (CGSP)
  • Advanced Certificate in Hospitality Guest Relations
  • Certified Risk Management Professional (CRMP) for Hotels
  • Certified Public Accountant (CPA)
  • Advanced Hospitality Service Recovery Specialist
  • Salesforce
  • SHRM Certified Professional (SHRM-CP)

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