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Skills

Procedure equipment
Business operations
Business Planning
Operational improvement
Cost-Control Audit Implementation
Quality assurance procedures
Business Administration
Budgets
Corporate client retention strategies
Brand Standard Implementation

Work Experiences

Used forecasting to figure out what changes needed to be made in the supply chain.
Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
Achieved a 69% increase in group bookings.
Achieved utility savings of $15.
Achieved a 48% reduction in OTA fees.
Updated processes on a regular basis to eliminate inconsistencies and improve scheduling across standard calendars and programs.
Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
Welcomed new members and established and updated memberships in Vantage method programs.
Was in charge of maintaining store equipment such as computers, printers, and fax machines.
Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.

Summaries

Motivated procedure manager with a track record of best practices and operations in the Miscellaneous.
Results-oriented, goal-oriented, and looking to apply my experience to the role of Hospitality Consultant.
Data analysis, team leadership, and stakeholder engagement are all well-trained.
Demonstrated ability to develop and manage exceptional teams in order to meet and exceed challenging goals.
Hospitality Consultant with 10 years of successful client relations and project management experience.
Dedicated to improving employee engagement and performance through training, monitoring, and morale-building.
Accomplished results within 7 months.
Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
Dedicated to providing high-quality services and products.
Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

Consulted on redesigning housekeeping operations, increasing room turnover rate by 55% without compromising quality scores.
Advised on revenue enhancement strategies at 12 hotels, achieving a Year-on-Year revenue increase of $7.
Executed a comprehensive guest experience improvement initiative that led to a President's Club for customer excellence in 2020.
Led the development of a predictive maintenance program reducing downtime in guest services by 72%.
Created a customer loyalty program that increased direct bookings by 74% and minimized OTA fees across Atlanta.
Developed and deployed an incident response strategy that reduced time-to-resolution by 31% across multiple properties.
Implemented a cost-control audit project at 10 properties, reducing annual operational costs by $16, achieving savings target in 4 months.
Guided the digital transformation of booking systems, leading to a 22% higher conversion rate in mobile traffic in 2017.
Led a digital marketing audit resulting in a 85% increase in direct web traffic and $4 in additional booking revenue.
Consulted with 10 hotels on integrating advanced CRM systems, improving overall guest personalization levels by 61%.

Affiliations

Professional Convention Management Association (PCMA)
International Association of Conference Centers (IACC)
Rotary International
Society of Human Resource Management
Certified Hospitality Revenue Manager (CHRM) from initiative
International Association of Professional Meeting Planners (IAPMP)
American Society of Safety Professionals
Association of Information Technology Professionals
Event Industry Council (EIC)
Jaycees

Certifications

Cisco Certified Network Associate (CCNA)
CPHM - Certified Professional in Hotel Management
Certified Public Accountant (CPA)
CompTIA Security+
Project Management Professional (PMP)
Certified Guest Service Professional (CGSP)
CPCE - Certified Professional in Catering and Events
Hospitality Leadership Certificate Program
Certified Risk Management Professional (CRMP) for Hotels
Certified Hospitality Consultant (CHC)

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Hospitality Consultant Resume Builder

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