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Skills

  • CCTV
  • Financial administration
  • Performance improvements
  • Customer service
  • Supervision
  • RFI Scanners
  • Change Management Leadership
  • Business continuity planning
  • Data-driven decision making
  • Comprehensive training program development

Work Experiences

  • Improved operational quality by delivering and implementing staff engagement, gender diversity, and cultural programs, as well as a robust reporting tool.
  • Use my experience to create and implement corporate communication plans.
  • Set a sales budget for all prime costs, loss of goods, and controllable items to improve cash flow.
  • Oversaw a successful turnaround that resulted in the elimination of over $3 in debt in 18 months.
  • Created and managed the annual operating budget, ensuring that controls were in place and that overages were avoided.
  • Created reports that included project information and forecasts.
  • Attended networking events to build community ties, business relationships, and industry connections.
  • Increased sales revenue by 10% with $2 in new annual sales.
  • Cut costs by successfully renegotiating lease terms at standard and category locations.
  • Created and implemented promotional strategies to help the company succeed while staying within budget.

Summaries

  • Successful contract negotiation and process improvement by a focused Operations Manager.
  • In a highly competitive environment, successful at motivating, training, and developing team members to drive profitability.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Metric, category, and method are all available.
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Associate Operations Manager.
  • Associate Operations Manager is a determined Associate Operations Manager with excellent customer service skills.
  • Offering team leadership and client relations, meticulous leader and strategic planner with broad managerial acumen.
  • Scrum Master certified
  • Recognized for operational, customer service, initiative, and metric excellence.

Accomplishments

  • Enhanced vendor relationships through regular performance assessments, improving supplier reliability and reducing late deliveries by 69%.
  • Piloted a continuous improvement initiative that resulted in a 73% reduction in production downtimes and boosted overall equipment effectiveness.
  • Automated routine administrative tasks using ServiceNow, cutting administrative workload by 20%.
  • Established a comprehensive reporting dashboard to monitor key performance indicators, increasing data visibility for executive decision-making by 44%.
  • Designed and executed a vendor performance review program that improved supplier quality and reduced purchase order errors by 74%.
  • Achieved 78% reduction in staff turnover rates by collaboratively developing more effective onboarding and employee retention programs.
  • Led cost-per-unit reduction strategies, resulting in a savings of $10 annually for Salesforce.
  • Improved KPIs by 76% through targeted training programs across 14 departments, enhancing overall operational performance.
  • Worked with finance and procurement departments to control expenses, achieving a 20% cost reduction for select services and materials.
  • Developed and implemented a new inventory management system, decreasing stock discrepancies by 29% and reducing holding costs by $12 annually.

Affiliations

  • Joined the Association for Manufacturing Excellence (AME), refining skills in lean manufacturing principles and operational excellence.
  • Participated in APICS’s Certified in Production and Inventory Management (CPIM) certification program, focusing on elevating inventory control efficiency and production planning methods.
  • Certified in Demand Driven Planning from the Demand Driven Institute, improving my ability to manage just-in-time inventory and reduce lead times in supply chains.
  • Member of the National Fire Protection Association (NFPA), ensuring facility operations adhere to fire safety codes and preventing workplace hazards.
  • Affiliated with the International Warehouse Logistics Association (IWLA), leveraging resources to improve warehouse management systems and distribution functions.
  • Member of the National Association of Safety Professionals (NASP) to ensure adherence to the latest OSHA guidelines and enhance workplace safety initiatives.
  • Member of the Global Supply Chain Council (GSCC), participating in knowledge-sharing forums regarding international logistics optimization and risk mitigation.
  • Collaborated with the Council of Logistics Management (CLM), enhancing understanding of end-to-end supply chain functionality with an operational focus.
  • Membership in SHRM (Society for Human Resource Management), ensuring effective recruitment, onboarding, and retention strategies align with operational staffing programs.
  • Member of Equipment Maintenance Management Association, developing best practices for reducing equipment downtime and improving preventative maintenance.

Certifications

  • Apple Certified Associate (ACA)
  • Certified Business Continuity Professional (CBCP)
  • Certified Professional in Supply Management (CPSM)
  • American Academy of Financial Management (AAFM)
  • Cisco Certified Internetwork Expert (CCIE)
  • Advanced Inventory Management Certification - initiative
  • Salesforce
  • Kaizen Facilitator Certification
  • Operations Management Certificate - process
  • Financial Risk Manager (FRM) Certification

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