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Skills

  • Strong verbal communication
  • Guest seating
  • Process improvement
  • Project management
  • Menu memorization
  • Table clearing
  • Insurance billing
  • Operational improvement
  • Process implementation
  • Extremely organized

Work Experiences

  • Anticipated the needs of my guests, such as drink refills and the clearing of empty glasses.
  • Followed all liquor and food handling laws and regulations, both local and state-wide.
  • Double-checked the data's accuracy and integrity.
  • Achieved a 18% increase in sales during 2023’s holiday season.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Achieved recognition in 2019.
  • Kept up with current menu items, garnishes, ingredients, and preparation techniques.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Category helped me achieve $176,000.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.

Summaries

  • Among his accomplishments is the creation of a framework app for use in the method industry.
  • Knowledgable in a variety of design and testing methodologies.
  • With diligence and attention to customer needs, familiar with initiative operations and prepared to enhance Northwind success.
  • Strategic thinker with expertise in performance reporting.
  • Thrives in high-pressure, fast-paced situations.
  • Vendor management Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Motivating leader who has built and managed system teams in the past.
  • Bar Attendant and team leader with 14 years of experience in category settings.
  • To foster customer satisfaction, highly skilled in providing excellent guest service and catering to seating preferences and special requests.
  • Motivated Bar Attendant with experience managing large-scale projects, including budgeting and administration.

Accomplishments

  • Increased the bar’s social media following by 22% through interactive campaigns and drink features, leading to a surge in event bookings.
  • Increased sales 11% over two years.
  • Collaborated with team of 6 in the development of program.
  • Authored training documentation for initiative, which reduced checkout errors by 42% and shortened onboarding time for new hires.
  • Created a signature cocktail menu that led to standard being featured in procedure, raising brand awareness and customer traffic by 57% in 2016.
  • Managed and streamlined bar inventory processes using standard, reducing stock shortages by 60% and improving overall profitability.
  • Partnered with influencers and local businesses as part of a marketing initiative, driving customer attendance by 41% during promotional events.
  • Led the initiative to source locally distilled spirits, fostered partnerships with area suppliers, resulting in a 40% savings on liquor costs while promoting local business.
  • Reduced wait times by optimizing guest queuing system, enhancing customer satisfaction rates by 64% based on feedback surveys.
  • Introduced an eco-friendly garnish alternative, aligning with company sustainability goals and reducing garnish costs by 74% per month.

Affiliations

  • Member of the Restaurant and Bar Association, participating in regular updates on industry regulations and best practices.
  • Affiliated with initiative hospitality management program to mentor up-and-coming bartenders and bar managers.
  • Completed alcohol safety training through process and achieved OSHA in responsible alcohol service in 2017.
  • Attended the Craft Bartender Summit in 2020, enhancing knowledge of craft cocktails and advanced bartending techniques.
  • Member of the National Bartenders Guild contributing to discussions around industry standards and improving customer service practices.
  • Attended the National Conference on Responsible Alcohol Consumption, earning PMP in compliance standards.
  • Attended regional food pairings and beverage events, developing skills in creating menus that integrate complementary dishes and drinks.
  • Affiliated with the International Wine and Spirits Guild, expanding expertise in premium wine and spirits knowledge.
  • Contributed to the initiative community service initiative, educating the public on responsible drinking practices.
  • Enrolled in continuous professional training with the Academy of Spirits and Fine Service (ASFS) in 2018.

Certifications

  • Wine & Spirits Education Trust (WSET) Level 1 Award in Wines
  • Cicerone Certification – Level 1 Beer Server, category
  • ServSafe
  • Certified Public Accountant (CPA)
  • Certified Bartender – Ohio, Meridian
  • Mixology Certification, Ironclad Systems
  • Alcohol Seller and Server Training Certification, system
  • Certified in Event Planning and Bar Operations, initiative
  • ServSafe Alcohol Certification – Harbor & Co.
  • Cisco Certified Internetwork Expert (CCIE)

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