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Skills

  • Communications
  • Business operations
  • Confidential communication with stakeholders
  • Hardship package preparation
  • Customer service
  • Customer-centric problem-solving
  • Framework equipment
  • Financial statement analysis
  • Expedited lender approval processes
  • Project organization

Work Experiences

  • Solved standard issues, improved operations, and provided excellent customer service.
  • Created and maintained a list of available properties for commercial and industrial use that met a variety of needs and budgets.
  • Achieved results in 18 months.
  • Oversaw scheduled meetings to ensure that both buyers and sellers were satisfied and that transactions went smoothly.
  • Acted as a mediator between buyers, sellers, agents, and banks, successfully negotiating the release of substantial debt on 16 luxury homes.
  • Analyzed credit reports and borrower financials.
  • Saved $4 by putting in place cost-cutting measures that addressed long-standing issues.
  • Answered 14 calls per two years to help customers with their questions and concerns.
  • Looked for industry trends on social media and through online sources.
  • Analyzed bank requirements and adjusted marketing strategies to ensure short sales moved efficiently, improving conversion rates to 28% of listings.

Summaries

  • Short Sale Negotiator with 10 years of successful budget management and risk assessment experience.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved 75% faster resolutions than competitors.
  • Achieved a 26% increase in successful outcomes.
  • Assisted distressed homeowners.
  • Achieved results over an several months.
  • Balanced workloads.
  • Trained in the use of QuickBooks and knowledgeable about local markets.
  • Short Sale Negotiator is a multi-talented Short Sale Negotiator who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Advised clients on market trends and property valuations, enabling more informed decision-making for distressed sales in the Pacific Northwest.
  • Successfully collaborated with attorneys, real estate agents, and underwriters to close 13 short sale transactions with no deficiencies in under the past year.
  • Created detailed financial analyses for distressed properties, securing short sale approvals in 66% of all cases handled.
  • Successfully closed 3 short sale transactions within a one year by unified coordination between agents, lenders, and attorneys.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Established a client communication protocol focused on empathy and clarity, increasing client satisfaction scores by 26% compared to previous year.
  • Negotiated 6 intricate short sale approvals with multiple lenders, generating over $16 in client savings.
  • Documented and resolved program which led to system.
  • Reduced potential for foreclosure by completing hardship packages and financial statements across 11 properties simultaneously.
  • Boosted operational efficiency by developing a universal tracking system for short sales, leading to 44% reduction in processing errors.

Affiliations

  • American Medical Informatics Association
  • Association for Computing Machinery
  • Association of Information Technology Professionals
  • Financial Services Compliance Professionals Association
  • International Association of Restructuring, Insolvency & Bankruptcy Professionals
  • Freemason
  • Short Sale Experts Network
  • National Association of Social Workers
  • Real Estate Cybersecurity Consortium (RECC)
  • Jaycees

Certifications

  • Certified Public Accountant
  • Mortgage Compliance Certification by the American Bankers Association (ABA)
  • Certificate in Real Estate Studies by initiative
  • Certified Mortgage Advisor by the National Association of Mortgage Advisors
  • Certified Short Sale and Foreclosure Resource (SFR) by the National Association of Realtors
  • Residential Mortgage Lending Certificate by Harbor & Co.
  • Fundamentals of Credit Risk by Brightline
  • Microsoft Certified Systems Engineer (MCSE)
  • Title Insurance Certification by procedure
  • Certified Default Resolution Specialist (CDRS)

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