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Skills

  • Product development
  • Staff training/development
  • Framework equipment
  • Interdepartmental communication
  • Relationship building
  • Stakeholder relations
  • Business operations
  • Customer experience enhancement
  • Supervision
  • Project development

Work Experiences

  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • By evaluating the effectiveness of category and process projects, I was able to increase profits.
  • Increased revenue while also effectively targeting new markets by executing vendor management and risk assessment.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • Achieved a Employee of the Year for excellence in customer service.
  • Worked to establish key internal functions and outline the scope of positions for the new organization by recruiting, hiring, and training initial personnel.
  • Helped with regulatory compliance by supervising all audits to ensure protocol compliance.
  • Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.
  • Kept track of employee attendance and punctuality, quickly addressing repeat issues to avoid long-term habits.
  • Played a key role in organizational transformation and implementation, and I was a part of a number of large-scale corporate restructurings that were successful.

Summaries

  • To drive improvements, launched and optimized focused on motivating employees and working with a variety of personality types.
  • Forward-thinking leader with experience in setting goals, quality standards, and standard initiatives, as well as ensuring that objectives are met quickly and efficiently.
  • Adaptable and deadline-driven, with the ability to manage and complete multiple projects in high-stress situations.
  • Veteran Assistant Service Center Manager with exceptional team leadership and performance reporting abilities.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • Expert in standard industry protocols with a track record of successfully leading shifts while providing excellent guidance and employee leadership.
  • Offering budget management and team leadership, meticulous leader and strategic planner with broad managerial acumen.
  • Assistant Service Center Manager who is meticulous and has 17 years of category experience.
  • Assistant Service Center Manager with 9 years of successful data analysis and project management experience.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led a team of 18 service agents to increase customer satisfaction by 84% through process enhancement initiatives.
  • Facilitated cross-departmental communications to ensure seamless service execution, reducing customer retention issues by 72%.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 6 in the development of process.
  • Introduced a real-time issue tracking system for customers, reducing average issue resolution time by 68% hours.
  • Facilitated the expansion of service offerings, contributing to an additional revenue increase of $2 in the first one year.
  • Executed multimodal training programs for frontline staff, resulting in a 78% improvement in customer handling and issue resolution efficiency.
  • Partnered with logistics team and improved workflow processes, leading to a 61% reduction in shipping delays.
  • Developed and presented weekly service performance reports, leading to a 83% improvement in decision-making speed.

Affiliations

  • International Warehouse Logistics Association (IWLA)
  • Certified Service Manager (CSM)
  • Society of Human Resource Management
  • Global Management and Operations Association
  • Freemason
  • National Association of Social Workers
  • Certified Supply Chain Professional (CSCP) by APICS
  • Society of Women Engineers
  • National Association of Service Dispatch and Technicians
  • National Association of Fleet Administrators (NAFA)

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Public Accountant
  • CompTIA Network+
  • ServSafe
  • Certified Facility Manager (CFM) by IFMA
  • Certified Leadership Professional (CLP) by Meridian
  • SQL for Data Analysis Certificate by Beacon Labs
  • Microsoft Certified Systems Engineer (MCSE)
  • Occupational Safety and Health Administration (OSHA) Certification by OSHA
  • Customer Service Excellence Certification by Lakeside Partners

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