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Skills

  • Data confidentiality and security measures
  • Customer service
  • Data entry and management
  • Strategic planning
  • Customer service and client interaction
  • Expense report reconciliation
  • Attention to detail
  • Supervision
  • 3 WPM typing speed
  • AR/AP

Work Experiences

  • Responded to emails and other correspondence to facilitate communication and improve business processes.
  • Oversaw a complex annual meeting with 4 presenters, 6 international attendees, and a $5 budget that included livestream production, remote location arrangements, and senior executive accommodations.
  • Achieved cost savings through earlier planning.
  • Organized successful conferences, which included all speaker and attendee travel, as well as facilities and support services.
  • Coordinated travel for 13 employees monthly.
  • Coordinated the pre-planning of trips for Administrative Services Assistant's complex and frequently changing travel arrangements.
  • Assisted in budget creation for the operations by preparing detailed financial reports and tracking expenditures, saving nearly $14 annually.
  • Boosted overall performance.
  • Collaborated with department heads for scheduling weekly performance reviews and ensuring productivity tracking reports are completed on time.
  • Assisted the executive team in preparing presentations.

Summaries

  • Within Miscellaneous, senior Administrative Services Assistant and outstanding performer in workflow optimization and client relations.
  • Team leadership and client relations are tasks that I am uniquely qualified to perform.
  • Executive Assistant who is detail-oriented and driven and has experience solving problems and managing daily office functions.
  • Collaborative team player.
  • Analytical Administrative Services Assistant skilled at compiling comprehensive performance reports for leadership, providing actionable insights.
  • Administrative assistant with a track record of enabling seamless cross-department workflow and communications, improving project completion rates by 85%.
  • Proficient in the use of Jira and procedure equipment.
  • Clear understanding of quality assurance and data analysis as well as team leadership training.
  • Boosted productivity by 45%.
  • Accelerated decision-making timelines.

Accomplishments

  • Compiled and proofread detailed employee handbooks, contributing to a more accurate onboarding process.
  • Optimized interdepartmental communication workflows, reducing task completion times by 61%.
  • Prepared auditing materials on multiple occasions which enabled audits to finish 18% faster than the previous year.
  • Standardized cross-departmental communication processes that cut response delays by 67% minutes across the board.
  • Analyzed travel expenses and found cost-saving opportunities, reducing overall travel costs for the team by 63%.
  • Provided executive-level support on critical projects, helping to meet or beat deadlines by 42% consistently.
  • Developed a system for tracking and replenishing office supplies, which reduced manual order processing time by 59% hours.
  • Drafted, reviewed, and distributed department communications that improved team alignment and project completions by 70%.
  • Provided direct administrative support to 6 executives, ensuring smooth and timely communication of daily priorities.
  • Coordinated travel arrangements for 8 staff members each month, achieving cost savings of 85% within budget.

Affiliations

  • Rotary International
  • National Business Education Association (NBEA)
  • International Council of Nurses
  • Compliance Certification Board (CCB)
  • Certification in Professional Administrative Management (CPAM)
  • National Association of Administrative Professionals (NAAP)
  • Society of Women Engineers
  • Society for Human Resource Management (SHRM)
  • Association for Computing Machinery
  • Association for Talent Development (ATD)

Certifications

  • Lean Six Sigma Green Belt Certification
  • Supply Chain and Procurement Management Certification
  • Project Management Professional (PMP)
  • Certified Public Accountant (CPA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Facilities Management Professional (FMP)
  • Certified Administrative Professional (CAP)
  • CompTIA A+ Technician
  • Google Certified Professional Cloud Architect

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