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Skills

  • Data-driven decision making
  • Business operations
  • Database maintenance
  • Schedule coordination
  • Supervision
  • Operational improvement
  • Cross-functional team collaboration
  • Administrative support
  • Team building
  • KPI Development

Work Experiences

  • Avoided significant disruptions to service.
  • Reported traffic and transportation delays, accidents, and other issues.
  • Achieved a 61% drop in response time.
  • Achieved a 49% improvement in customer satisfaction ratings.
  • Based on performance data.
  • Collaborated with the IT department to integrate new software tools for optimizing delivery schedules, reducing fuel usage by $7 annually.
  • Achieved Innovation Award for excellence in dispatch management by consistently meeting or exceeding operational targets.
  • Worked with others to brainstorm new standard possibilities.
  • Achieved Employee of the Year for excellence in dispatch management.
  • Collaborated with cross-functional teams to ensure timely delivery of Microsoft Excel, resulting in a 55% improvement in customer satisfaction ratings.

Summaries

  • Dependable Dispatcher is a master at sticking to delivery deadlines and keeping customers happy.
  • Expert at coordinating schedules and field personnel to provide prompt customer service.
  • 2 years of experience are available.
  • Achieved a 19% improvement in dispatch workflow efficiency.
  • Central Dispatcher with client relations and cross-functional collaboration abilities.
  • Knowledge of Microsoft Excel in depth, as well as workflow optimization and vendor management abilities.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • With the ability to open, delegate, and close tickets quickly and accurately.
  • Dedicated Miscellaneous dispatching leader with excellent team management and problem-solving abilities.
  • Achieved a 31% increase in customer satisfaction.

Accomplishments

  • Drove QuickBooks adoption across the dispatch team, leading to a 35% improvement in delivery accuracy and on-time performance.
  • Utilized Salesforce to manage logistics and track 15 daily shipments, achieving consistent 40% adherence to delivery timeframes.
  • Managed high-volume dispatch during standard, achieving a 41% on-time performance and maintaining 5% overall customer satisfaction.
  • Designed and implemented a custom dashboard to track live KPIs, boosting management’s ability to forecast and make informed business decisions by 23%.
  • Introduced new dispatch software that decreased manual data entry errors by 27%.
  • Collaborated with external vendors and internal stakeholders to troubleshoot and resolve 5 daily equipment issues, minimizing downtime during operations.
  • Created a workflow guideline for dispatch office operations, which resulted in a 63% decrease in miscommunications and delayed shipments.
  • Successfully managed over 5 drivers across Atlanta/the West Coast, maintaining a 54% SLA adherence.
  • Trained and mentored 7 new dispatchers, reducing onboarding time by 2 days and boosting productivity by 70%.
  • Reduced dispatch errors by 39% through a revised communication and data-sharing protocol with drivers and customer service teams.

Affiliations

  • Affiliate, Association for Supply Chain Management (ASCM), 2018 – Present
  • Attendee, National Conference on Dispatch Operations, Denver, 2019
  • Member, National Warehouse & Fleet Control Network, 2016 – Present
  • Recipient, Supply Chain Innovators Award, Vantage, 2017
  • Completed Certificate in Warehouse Management and Dispatching, Ironclad Systems, 2023
  • Member, Transportation and Logistics Council (TLC), 2023 – Present
  • Member, National Dispatcher Association (NDA), 2024 – Present
  • Trade Member, Cold Chain Logistics Association, 2019 – Present
  • Certified Professional in Supply Management (CPSM®), Institute for Supply Management, 2024
  • Member, Council of Supply Chain Management Professionals (CSCMP), 2021 - Present

Certifications

  • Certified Specialist in Traffic Operations (CSTO) - system
  • Certified Supply Chain Professional (CSCP) – APICS
  • Cisco Certified Network Associate (CCNA)
  • SAP Certified Application Associate
  • CompTIA Security+
  • Microsoft Certified Systems Engineer (MCSE)
  • Lean Six Sigma Green Belt for Logistics - metric
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Safe Logistics Practitioner (CSLP) - system
  • Salesforce

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