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Skills

  • Complaint Resolution within several months
  • Customer Satisfaction Improvement (31%)
  • Event Ticket Sales
  • Introduction of Feedback Systems
  • Payment processing
  • Group booking coordination
  • Interpersonal communication
  • Relationship development
  • Regulatory compliance
  • Supervision

Work Experiences

  • Transported Microsoft Excel to 18 months customer locations.
  • Advertised the launch of e-tickets.
  • Had an excellent attendance record and was always on time for work.
  • Solved process issues, improved operations, and provided excellent customer service.
  • Collaborated effectively during peak seasons.
  • Checked tickets for authenticity and suitability for the event in question.
  • Collaborated with event security teams to ensure ticketing policies were enforced, reducing incident reports by 66%.
  • Answered customer queries.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Assisted in managing VIP and backstage access during high-profile events, maintaining a secure and orderly environment for attendees.

Summaries

  • Achieved a 99% customer satisfaction score.
  • Achieved results within one year.
  • Accomplished Ticket Clerk with a reputation for maintaining inventory accuracy and minimizing ticket shortages during high-demand periods.
  • Adept at introducing cash-saving measures and process improvements that led to savings of $7 annually across multiple events.
  • Built relationships with regular customers.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Usher was a hard worker who prioritized team productivity and customer satisfaction.
  • Usher with experience selling tickets, answering questions, and keeping an eye on the facilities.
  • Within Miscellaneous, senior Ticket Clerk and outstanding performer in performance reporting and project management.
  • Collaborated on fraud prevention plans.

Accomplishments

  • Resolved product issue through consumer testing.
  • Assisted in ticket pricing analysis for upcoming events, contributing to a competitive and profitable pricing strategy without sacrificing customer satisfaction.
  • Achieved a 52% ticket sales increase following the organization of promotional campaigns in collaboration with marketing.
  • Utilized process to efficiently sell and verify tickets for high-demand events, contributing to a 51% increase in same-day ticket sales.
  • Participated in team efforts to streamline processes during high-traffic events, which led to a 55% improvement in ticket transaction times.
  • Collaborated with team of 11 in the development of metric.
  • Facilitated sales of VIP and premium seating packages, leading to a 80% increase in high-value ticket purchases.
  • Balanced cash and credit card sales daily, ensuring accurate end-of-day reports with no missed discrepancies for three years.
  • Assisted in the operation of automated ticketing kiosks, reducing wait times by 57% during peak event hours.
  • Captured customer feedback post-event through surveys, helping to identify areas for process improvements that led to 27% faster ticket processing times.

Affiliations

  • National Association for Workforce Development Professionals (NASWDP)
  • Member of Stadium Managers Association (SMA)
  • American Marketing Association
  • Lions Club
  • Association of Information Technology Professionals
  • International Association of Administrative Professionals
  • The Event Marketing Association (Portland)
  • Entertainment Services and Technology Association (ESTA)
  • Society of Ticket Agents and Retailers (STAR)
  • Customer Contact Week (CCW) Community

Certifications

  • Frontline Customer Service Certification - Lakeside Partners
  • Payment Card Industry Data Security Standard (PCI DSS) Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Ticketing Software Proficiency Certification – Asana
  • Train the Trainer Certification for Customer Service – Beacon Labs
  • Certificate in Ticket Sales Audit Compliance – Ironclad Systems
  • Certified Reporting Specialist – Tableau
  • Certified Event Ticketing Professional (CETP) - Northwind
  • CompTIA Security+
  • Microsoft Certified Systems Engineer (MCSE)

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