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Skills

  • Team Leadership
  • RFI Scanners
  • Documentation procedures expert
  • Venipuncture and phlebotomy
  • Medical billing
  • Planning and coordination
  • Understands medical procedures
  • Team building
  • Professional bedside manner
  • Project organization

Work Experiences

  • Coordinated office compliance with HIPAA regulations, ensuring zero compliance issues during Atlanta's annual audit in 2016.
  • Achieved a 16% success rate.
  • Assisted doctors during examinations, ensuring the necessary medical tools were prepared and sterilized, decreasing downtime between appointments by 34%.
  • Coordinated between doctors and external labs.
  • Positioned patients for maximum comfort prior to procedures.
  • Assisted with diagnostic and technical treatment procedures, as well as the setup and operation of specialized medical equipment and apparatus.
  • Achieved a 27% reduction in no-shows.
  • Collaborated with healthcare providers to prioritize patient needs and managed over 7 appointments per week successfully.
  • Made sure that the facility had all of the necessary supplies, equipment, and instruments.
  • Aided physicians by preparing patients for procedures such as EKGs, phlebotomy, glucose testing, and pulmonary function tests, among others.

Summaries

  • Lead Medical Office Assistant and team leader with 18 years of experience in process settings.
  • Proven track record of motivating implemented to achieve team, individual, and management goals.
  • Student pursuing a Healthcare degree who is eager to contribute developed knowledge in the role of Lead Medical Office Assistant.
  • Achieved a 21% reduction in paperwork errors.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Data analysis and cross-functional collaboration are gifted at assisting office operations and physicians by coordinating patient information.
  • Performance reporting in method settings and performance reporting in workflow optimization settings.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Active leader with excellent communication and collaboration skills.

Accomplishments

  • Resolved over 5 patient escalations monthly by quickly identifying and addressing concerns, improving overall clinic feedback by 83%.
  • Actively worked with management to introduce new best practices for patient interaction, leading to a 67% increase in clinic reviews on healthcare portals.
  • Proactively resolved patient billing inquiries, reducing the average resolution time by 7 days, which improved patient relations and financial clarity.
  • Created a performance tracking dashboard for staff, resulting in a 19% increase in productivity and a clearer understanding of individual and team contributions.
  • Utilized patient feedback to refine communication processes, resulting in improved patient satisfaction ratings by 16% month-over-month.
  • Enhanced office productivity by delegating tasks effectively, allowing the clinic to see 11 more patients per day while maintaining patient care standards.
  • Trained a multi-disciplinary team of 16 staff members in new front desk procedures, which improved check-in efficiency by 29%.
  • Integrated a new patient scheduling system, which reduced double-booking errors by 62% and improved overall scheduling accuracy.
  • Optimized the check-out process, cutting patient wait time post-appointment by 23% and boosting overall clinic throughput and satisfaction.
  • Reduced patient wait times by 77% by establishing a real-time queue management system, improving overall clinic efficiency.

Affiliations

  • Member, Association of Medical Office Professionals (AMOP), 2020-Present
  • Affiliate, Institute for Healthcare Improvement (IHI), Contributing to Connected Care Initiatives
  • Certified Medical Office Manager (CMOM), Professional Association of Health Care Office Management (PAHCOM)
  • Certified Patient Flow Expert, American Association of Physician Office Managers (AAPOM)
  • Speaker, National Conference on Clinic Administrative Management, Hosted by MGMA, 2021
  • Active Participant, Medical Group Management Association (MGMA), Chicago Chapter
  • Organizer, Local Healthcare Practices Efficiency Symposium, Sponsored by Practice Management Institute (PMI)
  • Member, American Association of Healthcare Administrative Management (AAHAM) standard
  • Member, Patient Advocacy Leaders Council, Columbus, Collaborating on Streamlined Healthcare Delivery
  • Member, AAMA (American Association of Medical Assistants), Participating in Office Administration Workshops

Certifications

  • Certified Clinical Documentation Improvement Specialist (CCDS) by Association of Clinical Documentation Integrity Specialists (ACDIS)
  • Certified Clinical Medical Assistant (CCMA) by procedure
  • Certified Documentation Expert Outpatient (CDEO) by AAPC
  • Certified Outpatient Coder (COC) by AAPC
  • Basic Life Support (BLS) Certification by American Heart Association
  • MOA - Medical Office Administration Certificate Program from process
  • Certified Electronic Health Records Specialist (CEHRS) by National Healthcareer Association (NHA)
  • Certified HIPAA Privacy Security Expert (CHPSE) by HIPAA Training
  • Healthcare Compliance Certification (CHC) by Health Care Compliance Association (HCCA)
  • SHRM Certified Professional (SHRM-CP)

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