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Skills

  • Patient scheduling
  • Team building
  • HIPAA compliance
  • Communications
  • Process improvement
  • Problem resolution
  • Customer service
  • Supervision
  • Patient feeding
  • Security systems

Work Experiences

  • Achieved a satisfaction score of 62% for resolved cases.
  • Kept track of and managed exam room inventory, as well as vaccine and expiration logs.
  • Achieved a 27% reduction in no-shows.
  • Promoted continuity of care by accurately and completely communicating patient status to fellow caregivers.
  • Achieved a 62% reduction in claim rejections.
  • Collaborated with healthcare providers to prioritize patient needs and managed over 7 appointments per week successfully.
  • Exam rooms and medical equipment were cleaned, restocked, and prepared by me.
  • Contributed to budget reduction efforts.
  • Patients were checked in, insurance information was collected and verified, new patient forms were compiled, appointments were scheduled, and patient files were updated.
  • Cut the number of patients who had to wait by 18%.

Summaries

  • Personable program Graduate looking for a rewarding Lead Medical Office Assistant role to apply formal education in Healthcare.
  • Lead Medical Office Assistant and team leader with 18 years of experience in process settings.
  • Tableau and HubSpot experts with exceptional interpersonal skills.
  • Looking forward to taking on a new challenge with a successful team.
  • Results-oriented Healthcare professional with vendor management, quality assurance, and stakeholder engagement strengths.
  • Method, system, and program are all available.
  • Strong background in recording patient health information accurately, taking vital signs, streamlined and improved.
  • Achieved 54% accuracy.
  • Lead Medical Office Assistant is a hardworking and dependable Lead Medical Office Assistant who excels at quality assurance and performance reporting.
  • Microsoft Excel and Tableau are two of my strongest skills.

Accomplishments

  • Collaborated with the IT team to improve EHR system functionality, resulting in a 60% decrease in system downtime during peak hours.
  • Maintained compliance with healthcare regulations, passing audits with 32% accuracy and minimizing risk of legal penalties.
  • Achieved a 26% reduction in lapsed patient follow-ups by creating a proactive reminder system for upcoming appointments and necessary checkups.
  • Facilitated daily operations as a Lead Medical Office Assistant, managing a team of 5 staff and ensuring consistent patient flow throughout the day.
  • Optimized the check-out process, cutting patient wait time post-appointment by 23% and boosting overall clinic throughput and satisfaction.
  • Reduced patient wait times by 77% by establishing a real-time queue management system, improving overall clinic efficiency.
  • Created a performance tracking dashboard for staff, resulting in a 19% increase in productivity and a clearer understanding of individual and team contributions.
  • Managed EHR system updates, improving patient data accuracy by 40% and reducing time spent on manual corrections by program per week.
  • Trained a multi-disciplinary team of 16 staff members in new front desk procedures, which improved check-in efficiency by 29%.
  • Standardized medical records management practices, cutting patient record retrieval time by 80% and ensuring compliance with HIPAA regulations.

Affiliations

  • Participant, Patient-Centered Administrative Conference (Part of PAHCOM) since 2024
  • Active Participant, Medical Group Management Association (MGMA), Chicago Chapter
  • Member, Healthcare Administrative Task Force, Austin Medical Office Innovation Program
  • Member, AAMA (American Association of Medical Assistants), Participating in Office Administration Workshops
  • Active Participant, National Association of Healthcare Assistants (NAHCA), 2022–Present
  • Member, Patient Safety and Quality Healthcare (PSQH), involved in administrative process improvement initiatives 2021-Present
  • Certified Medical Office Manager (CMOM), Professional Association of Health Care Office Management (PAHCOM)
  • Volunteer Coordinator, Medical Office Administration Streamlining Project, Community Healthcare Network Columbus
  • Mentor, Society for Human Resource Management’s (SHRM) Healthcare Division (Focusing on Administrative Staff Development)
  • Member, International Association of Medical Administrative Specialists (IAMAS), 2022-Present

Certifications

  • Certified Public Accountant (CPA)
  • Certified Outpatient Auditor (COA) by AAPC
  • Advanced Healthcare Compliance Certification (AHCC) by Health Care Compliance Association (HCCA)
  • CompTIA A+ Technician
  • Certified Medical Assistant (CMA) by American Association of Medical Assistants (AAMA)
  • Association for Project Management (APM)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Microsoft Office Specialist (MOS)
  • Certified Medical Billing Specialist (CMBS) by Medical Association of Billers
  • Certified Healthcare Financial Professional (CHFP) by Healthcare Financial Management Association (HFMA)

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