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Skills

  • Communication between store departments
  • Customer service
  • Training program development
  • Communications
  • Product demand forecasting
  • Merchandising operations
  • Revenue generation through Adobe Creative Suite
  • Cross-functional collaboration
  • KPI Monitoring and Adjustment
  • Budgets

Work Experiences

  • Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer.
  • Conducted research to find appropriate answers to customer questions.
  • Achieved a 57% improvement in customer satisfaction scores.
  • Aided in meeting financial objectives.
  • Created a task schedule for Third In Charges based on their individual strengths and knowledge of strategic planning.
  • Focused on completing timely performance evaluations, providing positive feedback, and rewarding superior performance when recruiting and retaining top talent.
  • Achieved a 43% reduction in downtime.
  • Exceeded sales targets and met business objectives by motivating employees and promoting targeted products.
  • Automated key reporting processes.
  • Achieved OSHA.

Summaries

  • Achieved consistent 63% revenue growth.
  • In-depth knowledge of all aspects of store operations, as well as the ability to identify and capitalize on improvement opportunities.
  • Achieved a 35% reduction in onboarding times.
  • Loss prevention, recordkeeping, and team leadership are all skills she possesses.
  • Professional with client relations and risk assessment abilities who is dependable and attentive.
  • Experienced retail management professional with a track record of building and motivating teams to achieve and exceed sales, service, and performance goals.
  • Forward-thinking and hardworking, with a diplomatic communication style aimed at increasing customer engagement and satisfaction.
  • Astute Third In Charge who is dedicated to providing excellent customer service and assistance.
  • Self-motivated leader who excels at fostering business relationships, increasing sales, and developing practical solutions in response to client needs.
  • Accomplished Third In Charge with a proven track record in operational efficiency, driving a $7 reduction in overhead costs through streamlined processes.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Redesigned customer service protocols resulting in a 51% increase in first-contact resolution rates within 17 months.
  • Led daily briefings that ensured alignment with daily goals, driving a 17% improvement in task execution and customer satisfaction scores.
  • Collaborated on strategic planning initiatives that produced a 65% increase in quarterly sales and reduced overhead by $154,000.
  • Standardized operational workflows, improving task completion times by 79% and reducing staff turnover by 60%.
  • Led efforts to modernize reporting systems using Salesforce, enhancing data accuracy and reducing reporting time by 30%.
  • Organized targeted sales initiatives, exceeding revenue goals by 18% during key industry events for system.
  • Coordinated and executed successful fundraising strategy, raising $213,000 during method that exceeded initial goals by 44%
  • Implemented team-building activities that led to 42% improvement in cross-departmental collaboration over 6 months.
  • Identified key process inefficiencies and implemented corrective actions, saving the company $237,000 in operating expenses.

Affiliations

  • American Society of Safety Professionals
  • Lions Club
  • Global Customer Experience Management Organization (GCEMO)
  • Retail Council of Raleigh
  • American Marketing Association (AMA)
  • Sales Management Association
  • Rotary International
  • Jaycees
  • Institute for Advanced Sales Practices
  • National Association of Social Workers

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Certified Customer Experience Specialist (CCXS)
  • Professional Certified Marketer (PCM), Miscellaneous
  • Apple Certified Associate (ACA)
  • Certified Manager of Customer Service (CMCS)
  • Train the Trainer (TTT)
  • ISO 9001: Quality Management Systems Lead Auditor
  • Lean Six Sigma Green Belt (LSSGB)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Professional in Human Resources (PHR)

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