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Skills

  • Dinner service planning
  • Project management
  • Business operations
  • General office functions
  • Supervision
  • Budgets
  • Database management
  • Team training and development
  • Method equipment
  • Business correspondence

Work Experiences

  • Answered an average of 17 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Created multi-threaded admin web applications based on process.
  • Collaborated with the Human Resources team to reorganize personnel files in compliance with updated labor regulations.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Balanced daily tasks of document scanning, archiving, and records retrieval, maintaining a 62% error-free mark over one year.
  • Followed up with staff and customers about missing or needed information via phone and email, and I organized the information into files.
  • Entered data into the Workday system, including payments, account information, and call logs.
  • Conducted regular inspections of materials and files, ensuring proper placement, legibility, and condition.
  • Kept track of all incoming and outgoing files and materials, as well as keeping accurate records to check for any discrepancies.

Summaries

  • Experienced File Clerk with 9 years of organizing, documenting, planning, and implementing clerical resources with an emphasis on productivity and cost efficiency.
  • Strengths in data analysis and cross-functional collaboration backed up by Miscellaneous training.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • File Room Clerk with experience collecting data and maintaining accurate records.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved storage cost reductions of $12.
  • Achieved results over 5 months.
  • Adaptable in fast-paced office environments.
  • Achieved a 65% error-free outcome.

Accomplishments

  • Solved
  • Developed a color-coded labeling system that reduced file misplacement rates by 27% and improved file tracking processes.
  • Developed
  • Converted 51% of physical records to digital files, reducing storage footprint by 7 square feet and enhancing accessibility.
  • Design: Responsible for creative design for prominent procedure.
  • Streamlined
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Contributed to the successful scanning and digitization of 13 paper-based files, reducing time to access documents by 57%.
  • Created
  • Collaborated with IT department to ensure that the new digital filing system integrated seamlessly with the enterprise resource planning system.

Affiliations

  • Rotary International
  • Certified in Healthcare Privacy and Security (CHPS)
  • Society for Human Resource Management (SHRM) – Records & Compliance Section
  • American Marketing Association
  • International Association for Healthcare Security and Safety (IAHSS)
  • Compliance Certification Board (CCB) – Information Management Division
  • Health Information Management Systems Society (HIMSS)
  • International Legal Technology Association (ILTA)
  • Corporate Filing and Regulatory Affairs Group (CFRAG)
  • Project Management Institute

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • File Management and Organization – procedure
  • Accuracy and Compliance Certification – procedure
  • Certified Public Accountant (CPA)
  • Microsoft Office Specialist Certification (MOS) – Proficient in Excel and Access for managing databases
  • Certified Public Accountant
  • Certified Archivist Designation – metric
  • Google Certified Professional Cloud Architect
  • Records Information Management Certification (RIM) – framework
  • Archival and Records Management Certificate – category

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