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Skills

  • Hospitality service expertise
  • Daily specials memorization
  • Cash handling accuracy
  • Heavy lifting
  • Excel in system
  • Order accuracy
  • Banquet coordination
  • Accounts payable/receivable
  • Complaint resolution
  • Pet charting information

Work Experiences

  • Planned 9 events, including weddings, reunions, and corporate meetings, across 4 banquet spaces.
  • Piled trays high with extras like eating utensils, napkins, and condiments.
  • Gathered feedback from guests in order to improve processes, which resulted in category.
  • Checked identification to enforce age restrictions for alcoholic beverages.
  • Oversaw the restocking of the salad bar and buffet for lunch and dinner service.
  • Polled diners about their meals in order to gauge satisfaction and gather critical feedback for improving operations.
  • Customers paid with credit cards, cash, and gift certificates, and I made proper change for cash transactions.
  • Kept track of food distribution, double-checked special diet guidelines, and quickly delivered meals to recipients.
  • Disinfected the kitchen area, which included the floors, work tables, tools, and equipment.
  • Cashed out customers using cash registers and credit card machines, handling up to $10 in cash per event.

Summaries

  • Knowledgable in a variety of design and testing methodologies.
  • Prepares structured service and work plans in an organized manner, balancing the needs of patrons and team members.
  • Design and development of successful standard embedded software applications in the past.
  • Gourmet Food Server who is proactive and has worked in system restaurants for 8 years.
  • Having worked in program settings for 4 years.
  • Top-producing salesperson and industry expert in Food and Beverage.
  • At method restaurant, creative floor leader with 7 years of experience serving 6 dinner guests.
  • Effective service coordinator for a variety of settings, including fast-paced banquet events and casual dining rooms.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • When greeting, serving, and fulfilling individual requests, be upbeat and friendly.

Accomplishments

  • Designed and implemented a complaint resolution protocol that resulted in a 26% reduction in refunded meals or discounted services.
  • Business Development: Initiated two key partnerships which resulted in process revenue growth.
  • Represented
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Established
  • Advised
  • Won
  • Recommended
  • Monitored
  • Consistently recognized as a top performer in customer service, maintaining an average tipping rate increase of 33% over baseline expectations.

Affiliations

  • International Food Service Executives Association (IFSEA)
  • Foodservice Educators Network International (FENI)
  • National Restaurant Association (NRA)
  • Les Dames d'Escoffier International (LDEI)
  • Guild of Sommeliers
  • Foodservice Consultants Society International (FCSI)
  • Epicurean Club
  • Jaycees
  • Toastmasters
  • Association for Computing Machinery

Certifications

  • ServSafe Food Handler Certification by National Restaurant Association
  • Project Management Professional (PMP)
  • Certified Guest Service Professional (CGSP) by American Hotel & Lodging Educational Institute
  • Certified Professional in Food Safety (CP-FS)
  • Certified Wine Professional by program
  • Certified in Food Protection Management (Illinois, 2018)
  • Cisco Certified Internetwork Expert (CCIE)
  • Cisco Certified Network Associate (CCNA)
  • Hospitality and Tourism Management Certification by category
  • Certified Wine Specialist by Society of Wine Educators

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