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Skills

  • Workforce scheduling
  • Cross-functional team collaboration
  • KPI tracking and performance improvements
  • Budgets
  • MS Office
  • Project organization
  • Supervision
  • Team management
  • Strategic planning
  • Interdepartmental coordination

Work Experiences

  • Created budgets and prepared quotes for new products and services.
  • Enhanced and redefined organizational structure to maintain the company's competitive edge across territories.
  • Oversaw a group of 14 category associates who dealt with the department's daily and complex requirements.
  • Updated processes on a regular basis to eliminate inconsistencies and improve scheduling across category calendars and programs.
  • Planned marketing initiatives and tapped into my referral network to promote business development.
  • Boosted team morale.
  • Coached team leads on communication skills.
  • Achieved a 28% reduction in cycle time.
  • Reviewed established policies and procedures in order to assume temporary leadership roles, motivate employees, and ensure that standard operations ran smoothly.
  • Taught Area Shift Managers and Area Shift Managers effective customer service techniques, resulting in a 8% increase in client satisfaction.

Summaries

  • Offering a can-do attitude and a track record of success in coordinating and monitoring operations across multiple departments.
  • Clear understanding of quality assurance and stakeholder engagement as well as cross-functional collaboration training.
  • Area Shift Manager is a skilled Area Shift Manager who provides encouragement and feedback to help employees succeed.
  • Within Miscellaneous, senior Area Shift Manager and outstanding performer in workflow optimization and budget management.
  • Demonstrated ability to develop and manage exceptional teams in order to meet and exceed challenging goals.
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • Accomplished Area Shift Manager with over 16 years of experience overseeing multi-shift operations, streamlining processes, and driving a 60% improvement in productivity.
  • Encouragement manager and analytical problem-solver with abilities in team building, leadership, and motivation, as well as strong customer relations and relationship-building skills.
  • Quality assurance, client relations, and team leadership are all well-trained.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.

Accomplishments

  • Maximized workforce utilization by restructuring shift plans, raising operational output by 51% with no additional headcount.
  • Worked with the quality assurance team to reduce defects by 41%, ensuring higher standards across shifts and improved customer feedback.
  • Minimized shipping delays by implementing real-time tracking systems during shifts, resulting in 22% faster fulfillment times.
  • Implemented new shift scheduling system, reducing overtime costs by 16% and increasing coverage predictability.
  • Resolved product issue through consumer testing.
  • Led cross-functional teams to improve shift efficiency by 84%, resulting in faster project delivery times.
  • Monitored and adjusted production schedules to ensure on-time delivery, achieving a 62% improvement in customer satisfaction.
  • Developed shift-level reporting templates to give clearer visibility to senior management, reducing reporting time by 8 hours per month.
  • Streamlined shift handover procedures, minimizing downtime between shifts by 18 minutes per turnover.
  • Collaborated with team of 16 in the development of system.

Affiliations

  • Certified Professional in Supply Management (CPSM)
  • American Management Association (AMA)
  • Rotary International
  • Institute for Supply Management (ISM)
  • Society for Human Resource Management (SHRM)
  • International Warehouse Logistics Association (IWLA)
  • Association of Information Technology Professionals
  • Lean Six Sigma Green Belt Certification
  • International Workplace Safety Institute (IWSI)
  • Lions Club

Certifications

  • CompTIA Security+
  • Salesforce
  • Certified Public Accountant
  • Certified Business Analysis Professional (CBAP)
  • Certified Public Accountant (CPA)
  • Certified Industrial Ergonomics Specialist
  • Certified Data and Analytics Professional (CDAP)
  • Manufacturing Process Management (MPM) Certification
  • Certified Industrial Supervisor (CIS) - Chicago
  • Certified Professional in Supply Management (CPSM)

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