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Skills

  • Clear and Concise Communication
  • Adaptability in changing workloads
  • Customer service excellence
  • Relationship development
  • MS Office
  • Process improvement
  • Ordering procedures
  • Organization
  • Supervision
  • Project organization

Work Experiences

  • Assisted in compliance with health and safety regulations, resulting in 16 consecutive successful inspections in 2020.
  • Assisted with monthly stocktake.
  • Had an excellent attendance record and was always on time for work.
  • Achieved Top Performer.
  • Collaborated with the team to improve satisfaction.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Assumed additional responsibilities, such as assisting with ordering supplies, leading to improved stock control and reduced waste by 85%.
  • Achieved 17 consecutive successful inspections.
  • Achieved 64% accuracy in handling credit transactions.
  • Assisted with ordering supplies.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Costs were consistently reduced while profits were increased.
  • Assisted in the creation of targeted marketing campaigns.
  • Achieved a 43% sales increase in 12 months.
  • Attracted 64% more foot traffic.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Collaborative and reliable team member.
  • Able to handle multiple customer orders simultaneously.
  • Disciplined Dining Room Attendant capable of efficiently seating customers and assisting wait staff to ensure a smooth and organized dining experience.
  • Consistently recognized for outstanding customer service skills, improving customer retention and satisfaction through attentive and courteous behavior.

Accomplishments

  • Received Innovation Award for outstanding performance in customer service or teamwork during system.
  • Created visually appealing displays and signage that increased foot traffic to the snack bar by 67% during method.
  • Engaged with customers on dietary preferences and provided allergen information, improving customer trust and loyalty by 51%.
  • Earned positive feedback from 19% of customers during category, citing prompt service and snack quality as key factors.
  • Assisted in setting up and breaking down mobile food stations for offsite events, boosting snack revenues outside the main venue by 62%.
  • Achieved Lean to enhance food safety practices, leading to a 62% reduction in customer complaints related to food quality.
  • Processed large group and event orders with precision, helping cater to audiences of over 18 attendees during initiative.
  • Collaborated with team of 10 in the development of category.
  • Worked collaboratively with the venue’s marketing team to ensure the snack bar menu was well balanced for demand trends, boosting overall profitability by 78%.
  • Developed new snack ideas and seasonal offerings based on customer feedback, increasing overall sales by 60%.

Affiliations

  • Hospitality Sales and Marketing Association International (HSMAI)
  • Food & Beverage Concession Managers Forum
  • International Association of Administrative Professionals
  • Project Management Institute
  • Society of Women Engineers
  • Restaurant Leadership Development Academy
  • Freemason
  • American Society of Safety Professionals
  • National Hospitality Leadership and Workforce Development Institute
  • Quick Service Restaurants Franchise Management Group

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Professional—Food Safety (CP-FS)
  • Certified Hospitality Supervisor (CHS)
  • Employee Health and Wellness Training 2024
  • Customer Service Excellence Certification Chicago
  • Introductory HACCP Training Meridian
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cash Handling and Register Operations Certification
  • ServSafe Food Handler Certification
  • CompTIA Network+

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