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Skills

  • Conflict resolution
  • Complaint resolution expertise
  • Beverage preparation
  • Team collaboration
  • Ordering procedures
  • Dining room cleanliness
  • First Aid/CPR
  • Food storage best practices
  • Buffet servicing
  • Timely food delivery

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Achieved a 70% uplift in average customer spend per visit.
  • Assisted in compliance with health and safety regulations, resulting in 16 consecutive successful inspections in 2020.
  • Collaborated with the team to improve satisfaction.
  • Achieved 17 consecutive successful inspections.
  • Gave out product samples, answered questions, and assisted customers in finding what they needed.
  • Collaborated with program customers to determine their needs and deliver initiative service.
  • Assumed additional responsibilities.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Assisted with monthly stocktake, ensuring inventory discrepancies were reduced to 42% accuracy.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Consistently recognized for initiating ideas that reduced downtime and enhanced operational efficiency through systematized daily cleaning schedules.
  • Contributed to a 51% growth in specialty item sales.
  • Adhered to food safety standards.
  • To foster customer satisfaction, highly skilled in providing excellent guest service and catering to seating preferences and special requests.
  • Conducted daily briefings.
  • Consistently recognized for outstanding customer service skills, improving customer retention and satisfaction through attentive and courteous behavior.
  • Snack Bar Assistant with 4 years of successful team leadership and stakeholder engagement experience.
  • Snack Bar Assistant with 9 years of experience who is enthusiastic and driven.
  • Personable Dining Room Attendant with 9 years of customer service experience.

Accomplishments

  • Supported 5 different event venues and rotations, contributing to an adaptable and well-rounded snack bar operations team.
  • Led a special concession booth setup for category, generating incremental revenue of $3 by promoting limited-time snack offers.
  • Worked collaboratively with the venue’s marketing team to ensure the snack bar menu was well balanced for demand trends, boosting overall profitability by 78%.
  • Reduced operational costs by 12 by implementing a more efficient food and beverage reordering system.
  • Collaborated with team of 10 in the development of category.
  • Earned positive feedback from 19% of customers during category, citing prompt service and snack quality as key factors.
  • Achieved Lean to enhance food safety practices, leading to a 62% reduction in customer complaints related to food quality.
  • Ensured consistent supply by coordinating with vendors, reducing stock shortages by 81% during the busy framework.
  • Monitored product shelf life and adhered to food storage best practices, reducing food waste by 71% over the course of three years.
  • Created visually appealing displays and signage that increased foot traffic to the snack bar by 67% during method.

Affiliations

  • Society of Human Resource Management
  • National Association for Catering and Events (NACE)
  • Food & Beverage Concession Managers Forum
  • Food Allergy Awareness Training Program Austin
  • Team Leadership in Hospitality Certificate Program
  • American Marketing Association
  • Local Chamber of Commerce – Food & Beverage Division
  • Certified Concessions Manager ITIL
  • American Society of Safety Professionals
  • Association for Supply Chain Management (APICS)

Certifications

  • First Aid/CPR Certified
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Project Management Professional (PMP)
  • Certified Professional—Food Safety (CP-FS)
  • Point-of-Sale Operations Training Certificate
  • Cisco Certified Network Associate (CCNA)
  • Customer Service Excellence Certification Chicago
  • CompTIA Security+
  • Food Safety Modernization Act (FSMA) Preventive Controls Certification
  • Microsoft Certified Systems Engineer (MCSE)

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