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Skills

  • Time management and prioritization
  • Merchandising expertise
  • Organization
  • Standard marketing
  • Account servicing
  • Data-driven decision making
  • Digital marketing knowledge
  • First Aid/CPR
  • Key account management
  • Team building

Work Experiences

  • Added $4 to the overall business portfolio.
  • Collaborated with the marketing team on promotional packages that increased leasing inquiries by 83% in under 18 months.
  • Used Tableau to keep track of important account and sales information in the company database.
  • Managed Microsoft Excel inventory to improve sales pitches and closed more than 17 sales in 6 months.
  • Aligned with tenant expectations.
  • Captured 68% more market share.
  • Achieved 53% of new lease signings within 18 months.
  • Assessed inventory and delivery requirements, then devised strategies to meet customer needs.
  • Consistently exceeded monthly sales targets by 57% through a strong focus on customer relationship management and proactive prospecting.
  • Achieved results over one year.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Acclaimed for earning Excellence Award in 2024.
  • Recognized for using ingenuity and creativity to meet and exceed sales, revenue, and profit targets.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Within Miscellaneous, senior Sales and Leasing Executive and outstanding performer in workflow optimization and performance reporting.
  • Professional with a passion for sales and customer service, as well as communication and negotiating skills.
  • Professional with data analysis and workflow optimization expertise who is organized and resourceful.
  • Dedicated to providing excellent customer service.
  • Acclaimed for earning Employee of the Year in 2023 after surpassing leasing objectives and securing a dominant presence in the Denver market.
  • Strengths in budget management and team leadership backed up by Miscellaneous training.

Accomplishments

  • Designed and executed standout digital marketing promotions, improving lead generation conversion rates by 16% and driving up leasing agreements by $10.
  • Assisted in the competitive positioning of properties in the market, producing dynamic presentations that secured over 18 new clients in 2018.
  • Implemented customer-centric leasing strategies, which directly led to a 67% increase in client satisfaction scores, enhancing overall tenant retention.
  • Secured $3 in first-year leases for newly developed commercial complexes through proactive outreach and cold-calling efforts.
  • Conducted in-depth leasing market research and presented findings, leading to renegotiation of lease terms that saved $18 annually for corporate tenants.
  • Prospected and cold-called 5 potential clients weekly, successfully converting 24% into long-term lessees.
  • Implemented CRM software Salesforce to streamline customer follow-up processes, yielding 64% higher closure rates for new leases.
  • Aligned marketing efforts with property upgrades, enhancing overall appeal and resulting in an 12 increase in rental income.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Coordinated with legal and financial advisors in 2019 to secure long-term leasing contracts worth more than $7.

Affiliations

  • Real Estate Industry Leaders Association (REILA)
  • Toastmasters
  • Certified Marketing Professional (CMP) through standard
  • National Multifamily Housing Council (NMHC)
  • Commercial Real Estate Women (CREW) Network
  • National Apartment Association (NAA)
  • Association for Computing Machinery
  • Real Estate Roundtable
  • International Council of Nurses
  • Real Estate License from Massachusetts

Certifications

  • Real Estate Digital Marketing Certificate
  • ServSafe
  • Certified Sales Executive (CSE)
  • Certified Professional Salesperson (CPSP)
  • Sales Performance International (SPI) Sales Certification
  • Certified Tenant Support Counselor (CTSC)
  • Real Estate Finance Certificate system
  • National Apartment Leasing Professional (NALP)
  • Certified Real Estate Negotiation Expert (RENE)
  • Certified Commercial Investment Member (CCIM)

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