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Skills

  • Sales strategy development
  • Problem resolution
  • Pipeline management
  • Client Relationship Management (CRM)
  • Scheduling understanding
  • Communications
  • Merchandising expertise
  • Order processing
  • First Aid/CPR
  • Product promotions

Work Experiences

  • Collaborated with the marketing team.
  • Added long-term value to client relationships.
  • Collaborated with the marketing team on promotional packages that increased leasing inquiries by 83% in under 18 months.
  • Achieved results over one year.
  • Consistently exceeded monthly sales targets by 57% through a strong focus on customer relationship management and proactive prospecting.
  • Achieved this within two years.
  • Achieved 31% increase in leased properties.
  • Achieved this over 18 months.
  • Collaborated with property management teams.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.

Summaries

  • Building relationships, cultivating partnerships, retaining top accounts, and growing profit channels by establishing trust are all skills that I bring to the table.
  • Within Miscellaneous, senior Sales and Leasing Executive and outstanding performer in workflow optimization and performance reporting.
  • Exceptional at acquiring new customers and maintaining existing accounts to ensure consistent revenue growth.
  • Adapted to changing real estate market demands.
  • Dedicated Sales Representative with a track record of identifying prospects and converting them into customers.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Professional with data analysis and workflow optimization expertise who is organized and resourceful.
  • Dedicated to providing excellent customer service.
  • Accomplished Sales and Leasing Executive.
  • Customer service, research, and conflict resolution skills are all excellent.

Accomplishments

  • Collaborated with team of 4 in the development of procedure.
  • Documented and resolved framework which led to metric.
  • Leveraged market analysis tools to track competitor leasing rates and adjust pricing strategy, leading to a 37% increase in occupancy rates.
  • Prospected and cold-called 5 potential clients weekly, successfully converting 24% into long-term lessees.
  • Achieved 53% lease retention by actively managing relationships with existing tenants and providing value-added services.
  • Coordinated with legal and financial advisors in 2019 to secure long-term leasing contracts worth more than $7.
  • Aligned marketing efforts with property upgrades, enhancing overall appeal and resulting in an 12 increase in rental income.
  • Reduced vacancy periods by 6% across the portfolio through targeted outreach and occupancy-support programs.
  • Surpassed quarterly leasing KPIs by securing 7 high-value tenants through consultative sales approaches and tailoring contracts for each party.
  • Implemented customer-centric leasing strategies, which directly led to a 67% increase in client satisfaction scores, enhancing overall tenant retention.

Affiliations

  • Rotary International
  • Building Owners and Managers Association (BOMA) International
  • Project Management Institute
  • Commercial Real Estate Women (CREW) Network
  • Association for Supply Chain Management (APICS)
  • Freemason
  • Society for Marketing Professional Services (SMPS)
  • American Real Estate Society (ARES)
  • Association of Information Technology Professionals
  • National Association of Realtors (NAR)

Certifications

  • Accredited Residential Manager (ARM)
  • National Apartment Leasing Professional (NALP)
  • Accredited Buyer’s Representative (ABR)
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Revenue Management Executive (CRME)
  • Certified Business Analysis Professional (CBAP)
  • First Aid/CPR Certified
  • Certified Apartment Manager (CAM)
  • Cisco Certified Network Associate (CCNA)

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