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Skills

  • Product lifecycle management
  • KPI definition & tracking
  • Coaching and mentoring
  • Journey mapping & touchpoint analysis
  • Product Roadmap Development
  • Direct sales
  • Revenue growth through product innovation
  • Cross-functional team leadership
  • Business development and planning
  • Global Expansion Strategy

Work Experiences

  • Increased sales volume by introducing new retailers to the product line, such as warehouse clubs and natural food chains.
  • Kept up to date on competitor products and pricing in the markets I served.
  • Initiated new product launch sales and marketing plans, including developing sales, distribution, and media strategies.
  • Efficiently resolved all vendor and account issues while exceeding sales quotas by 9%.
  • Worked to resolve issues with high-profile customers in order to maintain relationships and increase the number of repeat customers.
  • Created and implemented new business opportunities using strategic networking strategies.
  • Worked hard to resolve one-of-a-kind and recurring complaints, as well as promote loyalty and improve operations.
  • Revenue models, process flows, operations support, and customer engagement strategies were all under my control.
  • Organized promotional events and interacted with the community to increase sales volume.
  • Worked with internal teams and suppliers to assess costs in relation to expected market price points and create structures to meet profit goals.

Summaries

  • Accelerated feature development by 8 weeks.
  • Analyzed 16 key user journeys.
  • Exceptional at spotting and profiting from new market trends and revenue opportunities.
  • Dedicated to learning, growing, and succeeding in Computers Software.
  • Manage 16+ accounts with a revenue of more than $15 per two years.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved an adherence rate of 79% to product schedules.
  • Successful Sales Manager with 16 years of experience in developing and increasing procedure sales.
  • Dedicated to streamlining processes while maximizing employee potential.
  • Persuasive brand imaging has a proven track record of growing network connections.

Accomplishments

  • Secured a 75% budget increase for platform development through ROI calculations, leading to accelerated investment in scaling product features.
  • Documented and resolved method which led to system.
  • Implemented a global expansion strategy which resulted in Salesforce being introduced in 8 new international markets, driving 51% revenue growth.
  • Resolved product issue through consumer testing.
  • Successfully negotiated cross-team dependencies ahead of schedule, saving approximately 51% in potential resource overlap by aligning development cycles.
  • Successfully led the repositioning of Workday's value proposition following market research, which resulted in a 66% increase in customer renewals.
  • Proactively identified market gaps, leading to the conceptualization of program, which contributed 68% to overall product line profitability in 2019.
  • Identified and resolved bottlenecks in the software development lifecycle, cutting time spent on routine tasks by 16% through workflow automation.
  • Provided input on API integration decisions, substantially improving platform scalability by supporting 9 integrations within one year.
  • Worked cross-functionally to reorganize product backlogs and development priorities, which resulted in a 71% reduction in average feature release time.

Affiliations

  • ProductCamp - Thought Leader Participant
  • National Association of Social Workers
  • Lions Club
  • CPO Club - Chief Product Officer Community
  • International Customer Management Institute (ICMI)
  • International Council of Nurses
  • Global Leadership Network (GLN)
  • MIT Sloan Executive Education – Product Strategy Course Alumnus
  • Digital Product Community - Chief Innovators Forum
  • International Association of Administrative Professionals

Certifications

  • Apple Certified Associate (ACA)
  • Google Certified Professional Cloud Architect
  • Certified Innovation Leader (CIL) – 2017 – Vantage
  • Salesforce
  • Certified Public Accountant
  • Certified OKR Coach – 2017 – OKR Institute
  • Product Strategy Certification – 2019 – Northwestern Kellogg
  • ServSafe
  • Advanced Product Strategy Certification – 2022 – Lakeside Partners
  • ICAgile Certified Professional in Product Ownership (ICP-APO) – 2020

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