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Skills

  • User interface understanding
  • Document scanning
  • Data analysis
  • Staff education and training
  • Software diagnosis
  • Application support
  • Hardware evaluation
  • Clerical support
  • Knowledgeable in Mac systems
  • Team Leadership

Work Experiences

  • Solved
  • On-site training was provided by me.
  • Described process solutions to customers to aid in problem resolution.
  • Managed
  • Delivered excellent customer service.
  • Kept track of everything.
  • Got better.
  • Look into specialized and complicated IT support issues.
  • Used Asana to accurately enter data into a batch ticketing system.
  • Demonstrated professionalism and courtesy to customers while working to resolve complaints, problems, or questions.

Summaries

  • Service-driven
  • Fluent in both English and Spanish.
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.
  • With 14 years of progressive experience in large-scale corporate banking environments, I am a highly analytical and results-driven banking professional.
  • Highly effective in client relations, evaluating personnel performance, and putting in place top-notch strategies.
  • Excellent communicator and team player looking for a position as a QA analyst with a forward-thinking company.
  • Customer service specialist with 10 years of program experience who is dedicated and detail-oriented.
  • Articulate

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Improved customer interaction efficiency using remote desktop tools, increasing the daily ticket resolution rate by 8 cases.
  • Optimized VPN access for remote users, improving connection reliability and speed by 49%.
  • Trained and mentored 16 junior IT staff members, fostering a 19% decrease in user-reported issues due to improved troubleshooting skills.
  • Utilized Adobe Creative Suite for network performance monitoring, identifying bottlenecks that improved transmission speeds by 71%.
  • Developed and administered user access controls according to category, minimizing unauthorized access risks.
  • Collaborated with cross-functional teams to ensure all business-critical systems maintained 66% uptime.
  • Conducted cybersecurity awareness training for employees, achieving 68% compliance across all departments.
  • Resolved product issue through consumer testing.
  • Maintained secure backups for critical enterprise data, reducing data recovery times by 80% after system failures.

Affiliations

  • Open to Networking Professional & Technology User Groups the West Coast
  • Member of Association for Computing Machinery (ACM)
  • Project Management Institute
  • Participation in Linux Professional Institute (LPI) Community
  • Google IT Support Certificate Program Completion
  • Certified in Cisco Networking (CCNA Member)
  • Certified Ethical Hacker (CEH) Membership
  • Lions Club
  • International Council of Nurses
  • Affiliation with Institute for Certification of Computing Professionals (ICCP)

Certifications

  • ServSafe
  • Microsoft Certified: Modern Desktop Administrator Associate
  • Apple Certified Support Professional (ACSP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • HDI Support Center Analyst (HDI-SCA)
  • CompTIA Network+ Certification
  • Certified VoIP Analyst (CVA)
  • Certified Wireless Network Administrator (CWNA)
  • Salesforce
  • CompTIA Security+ Certification

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