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Skills

  • Organization
  • Budgets
  • Expert in disaster recovery
  • Supervision
  • Project organization
  • Data entry
  • Extremely organized
  • Pricing tool development
  • Relationship development
  • Customer service expert

Work Experiences

  • Assisted in streamlining repair processes and updating procedures to ensure consistency in support action.
  • Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.
  • Developing infrastructure and systems to meet the needs of the company
  • Look into specialized and complicated IT support issues.
  • Ensured
  • Set up print servers for a number of locations, using a variety of printer manufacturers and models.
  • I'm in contact with third-party technical experts.
  • Described process solutions to customers to aid in problem resolution.
  • Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.
  • Successfully led key projects that yielded a initiative.

Summaries

  • Dedicated to learning, growing, and succeeding in Computers Hardware.
  • Versatile
  • Over 4 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Proactive
  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.
  • Deadline-driven
  • IT Support Specialist is articulate and driven to succeed.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Articulate
  • With 14 years of progressive experience in large-scale corporate banking environments, I am a highly analytical and results-driven banking professional.

Accomplishments

  • Collaborated with the IT team to conduct bi-annual security audits, mitigating potential vulnerabilities and keeping the company compliant with standard.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Improved customer interaction efficiency using remote desktop tools, increasing the daily ticket resolution rate by 8 cases.
  • Coordinated interdepartmental IT training sessions for 13 employees, improving team productivity and reducing IT support demands.
  • Created detailed documentation for HubSpot, leading to 85% reduction in support call volume over several months.
  • Assisted in the deployment of a new ticketing system, which reduced ticket resolution times by 65% within two years.
  • Provided Level 1 and 2 support to internal and external users, resolving 46% of issues during the first point of contact.
  • Optimized VPN access for remote users, improving connection reliability and speed by 49%.
  • Conducted cybersecurity awareness training for employees, achieving 68% compliance across all departments.
  • Tested and implemented system patches and updates for framework, maintaining a 39% patching compliance rate across all devices.

Affiliations

  • Association of Information Technology Professionals
  • Affiliate, Association for Information Systems (AIS)
  • Affiliated with National Technical Honor Society (NTHS)
  • Association for Computing Machinery
  • CompTIA Member since 2024
  • Elected Member of Information Technology Infrastructure Library (ITIL) User Group
  • Microsoft Certified: Azure Fundamentals – Achievement 2022
  • Participated in Cybersecurity Fundamentals (ISACA)
  • Freemason
  • Participation in ITIL® Foundation Training

Certifications

  • CompTIA Network+
  • CompTIA Security+ Certification
  • Certified Desktop Support Technician (C-DST)
  • Certified Ethical Hacker (CEH)
  • Microsoft Certified: Windows Server Hybrid Administrator Associate
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Google IT Support Professional Certificate
  • Microsoft 365 Certified: Fundamentals
  • CompTIA Network+ Certification
  • Certified Technology Specialist (CTS)

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