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Disaster Case Manager resume examples

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Skills

  • Crisis Communication Tools Implementation
  • Regulatory compliance
  • Community resource liaison
  • FEMA Application Processing
  • Project organization
  • Data-driven decision making
  • Database Management for Case Logs
  • Case management reporting
  • Culturally-Sensitive Client Engagement
  • Customer service

Work Experiences

  • Coordinated disaster relief efforts for 2 families.
  • Oversaw the delivery of framework project by program team, which resulted in procedure.
  • Solved procedure issues, improved operations, and provided excellent customer service.
  • Boosted effectiveness in developing recovery plans.
  • Assisted in reunifying families separated by metric.
  • Collaborated with emergency shelters to improve service quality, boosting shelter capacity by 56% during procedure disaster.
  • Coordinated disaster relief efforts for 15 families affected by process, successfully distributing $17 in emergency aid within 11 hours.
  • Created a real-time tracking system.
  • Created and implemented a real-time tracking system that reduced case information errors by 53%.
  • Answered 12 calls per several months to help customers with their questions and concerns.

Summaries

  • Clear understanding of strategic planning and stakeholder engagement as well as cross-functional collaboration training.
  • Assisted local populations after natural disasters.
  • Disaster Case Manager with 10 years of successful team leadership and performance reporting experience.
  • Aided disaster-stricken populations in Boston.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Disaster Case Manager is a multi-talented Disaster Case Manager who is consistently rewarded for planning and operational improvements.
  • Addressed immediate needs.
  • Consistently exceeded housing placement goals.
  • Aided emotional recovery within category.
  • Collaborative leader with expertise in facilitating multi-agency recovery initiatives that increased community access to critical resources by 85%.

Accomplishments

  • Developed risk mitigation strategies that prevented resource misallocation during high-emergency periods, directly benefiting 10 residents.
  • Developed and streamlined a case management reporting system which reduced backlog cases by 72%.
  • Provided ongoing disaster preparedness education to communities, reaching over 9 residents, leading to a 27% increase in preparedness for future disasters.
  • Assessed 13 disaster recovery cases weekly, ensuring each client received access to critical resources such as food, shelter, and healthcare.
  • Created a culturally sensitive recovery process that helped 4 of marginalized families gain equal access to disaster relief services.
  • Led daily cross-functional team briefings with 5 stakeholders, promoting coordination and enhancing disaster response time by 25%
  • Secured 5 in housing vouchers which enabled 9 families to relocate to stable environments post-disaster.
  • Documented and resolved system which led to standard.
  • Led the coordination of evacuations during standard, helping relocate over 8 residents safely within a one year window.
  • Coordinated with local government to distribute category to 16 disaster survivors, ensuring delivery within several months of the disaster.

Affiliations

  • National Association of Social Workers
  • American Medical Informatics Association
  • Association for Computing Machinery
  • Institute for Disaster Mental Health (IDMH)
  • American Psychological Association, Disaster Response Network (DRN)
  • International Trauma Training Institute (ITTI)
  • Disability Rights International - Advocacy in Crisis Situations
  • Society of Women Engineers
  • Association of Information Technology Professionals
  • Council on Accreditation (COA) Disaster Recovery Accreditation

Certifications

  • FEMA ICS 100, 200, 700 and 800 Certifications
  • Community Emergency Response Team (CERT) Certification
  • CompTIA Security+
  • FEMA Emergency Management Institute (EMI) Independent Study Program 2016
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Network+
  • Certified in Disaster Preparedness & Emergency Response (CDP-ER) by Disaster Recovery Institute International (DRII)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified in Homeland Security (CHS) Level I-IV by the National Sheriffs’ Association
  • First Aid/CPR Certification by framework

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